Hi. I'm sorry I ever went to bell store, I liked the new samsung, mgr said…read moreI cant afford it.. that wasn't nice hto say that. Then standing at counter, He says he has a last years model. I looked at it, it was s24. I didn't ask For it. Shouldn't of taken phone, I left store and fell on side of my head. Hospital, Dr said everything was ok. I returned to store later and returned The phone, I was confused, why did I pick motorolla phone, and contract. I didn't see it. I could not get the samsung phone. I am passed. I hate The motorolla.. stupid rules. I should of went to best buy.

this Best Buy should be closed for good there staff sells…read moreyou only outdated products from laptop to printer I spend over $ 1500 for office unexpectedly there service charge was more than deli

Took computer in yesterday to replace the processor fan. Worst experience I've ever had at a Canada…read morecomputers store. what is meant by a non-technician who told me it was unlikely that the fan could be replaced because it was a prebuilt system. When I inquired about upgrading the system was told that the motherboard was unlikely to fit, it would need a new processor, New memory and if my current processor didn't fit then it would negate buying a new fan. It was obvious that her only interestWas to sell me a new system. Oh and she wanted to sell me a system check saying that something else may have caused the fan to fail

Bought an external DVD player. They told me I had 15 days from the purchase date to get a full…read morerefund or exchange. The DVD drive didn't work. I took it back and they said they need to test it to make sure it's defective BEFORE issuing me an EXCHANGE. I even asked for the SAME item, just one that works. They then said that they have to test it and that I need to come back in 3 DAYS after they call me. This company is horrible. The staff are rude and they don't want to help you. In fact 2 other guys were in line with me, and they said that they've been back and forth with the company for 2 months trying to get their refund on a defective item as well. DO NOT GO HERE!!

When I needed a new computer, Computer Elite was highly recommended by several people. I now know…read morewhy. Their excellent customer service and expertise is beyond compare. I have highly recommended them and will continue to do so.

I had two issues with operating my home computer in the last couple of years and could not get…read moreassistance from anyone. Google cannot be contacted and another Orillia computer store quoted me $100 for maybe fixing the problem, with no promise of remedying the issue!. I called Computer Elite for their opinion and explained my problem. Within minutes, and for free, both glitches were resolved. After such a quick fix, I thought that had I brought my computer in to the other computer store, they would have fixed it just as quick, and I'd be out $100, or maybe more!. This experience has shown me how honest and sincere Computer Elite is as a business, and I will reccomend them to all who I talk to and use my story as an example of good business etthics.

If you have a choice between pulling all your teeth out with dull pliers, or getting any kind of…read moreservice at this Apple store, I highly suggest the former option. Every time I've come to this apple store, I've received horrible service and condescending employees. To be fair, the women here I've dealt with have been pretty helpful and friendly. The men however, are a complete nightmare. Our tech company (one of the largest consulting agencies in the world - yes this is important for later) have a employee purchase plan where we can get 5-10% off different apple items, but you can only buy it in store. We've taken advantage of this work perk before at numerous other locations, including Markville and Fairview. However, every time we try to bring this up to an employee here, we've had a horrible experience. The first time ever, they were confused but finally honoured it after they dug a bit for info. Yesterday, however...was the worst experience I've had here and confirmed why I will not return to this location and rather drive out to Markham.. we tried calling the store AND corporate, and they insisted we HAVE to come in to the location just to get the discount percentage and the price for an item. So we drove to this location as it is the closest one to us - and had to line up in a long queue ... just to get a price ... ok, sure. After waiting in the line, someone finally came up to us and when we explained the EPP and discount we had, this man laughed - YES, LAUGHED at us and said "hah, absolutely not." That took us aback and we explained the company and situation further until he finally decided to search it up saying he's never heard of the company, and then proceed to say "Oh. This company DOES have an EPP" ... did he think we were lying? After that, he told us that he can't get the price for us and we had to wait 1h for a 'specialist' ... just..to..get..a.. PRICE. We weren't even sure if we wanted it for sure, just wanted to see the pricing. All this, just to get a price? Can anyone see how ridiculous this is? We just ended up calling the store again directly just outside of the mall and we ended up reaching someone who told us the discount and the helpful employee on the phone told us that "some of the other employees... yeah, I don't know..." Really seems like some people are not trained, or just trying to gatekeep the discount even though we also have it via our company. This store has really left a bad taste in my mouth.

Apple Store Greed?…read more I'd like to share this incident with everyone just to be wary, and always get a second opinion. I went to the Apple Store as my iPhone 14 Pro Max started having lots of issues with glitching, freezing, dictation, and a few other issues. The people at the Apple Store told me that it's a logistics hardware problem and it would cost me $700 to fix as I did not have a protection plan. I was going to just buy the new 15 Apple Pro Max and give this phone to my child as a toy. I didn't end up purchasing one because they didn't have the colour I wanted in stock and I was going to wait a bit. When I got home, I remembered that I had my Apple laptop serviced at TRG Computer Solutions in Aurora. So I decided to give them a call to ask them how much they would charge to fix this issue. They told me to simply back up my phone and do a factory reset and that should solve the problem. Lo and behold that's exactly what I did, and my phone was restored to its former state with absolutely no issues!!! Extremely appalled at the service at upper Canada Mall Apple Store.

Suzanne the manager is wonderful. Her team is amazing. Very knowledgeable. Customer service is…read moreoutstanding. We've made many purchases over the years including blue tooth's and under water cameras. Shane even provided me with tech help when the product I purchased was not plug and play as advertised. They go far beyond what is required to making your customer experience exceptional.

Venue 4.5/5 Lots of…read morefree parking in plaza. Free lockers at front to store backpacks. Inventory 4.5/5 They do pretty well with restocking, backorder items, and carrying a wide selection for everyone's budget and needs. Just be sure to read return policy for some high value items (monitors, graphics card, motherboard) as they may differ than regular items. Service 3.5/5 Recently came back after a year or so as I only visit when I need electronics. It's too tempting otherwise as there is always something that I end up buying due to it being on sale. That being said, there have been times it was harder to find someone to help despite a lot of employees in the store. The gentleman by the cashier (Eric I believe his name was) is super helpful and knowledgeable. Apart from helping customers, he remembers them as well as their interests, which is what brought them to the store in the first place. One recommendation would just be to have the employees more proactive for when customers come in and be within the area in case the customer has questions while they're browsing around.

WORST SERVICE experience in 40 years. Folks, I bought small items there, and even a laptop (as an…read moreemergency backup system) once, and I was all great. But my first (and last) service experience was a nightmare. Absolutely incompetent in PROCESS and in TECHNOLOGY. I took a laptop for data recovery, and they returned my SSD chip damaged. So, no data recovered, and the SSD drive was destroyed! See the details below: 1- Took it for recovery, and they said it has to be shipped to the HQ 2- Two months passed, and I had not heard back. So, went in and inquired. I was told that HQ was busy. I asked how long, and they said, "We don't know."? I asked them to call, but they had no calling ability! I asked them to cancel and request it back. 3- The laptop comes with the SSD in a separate case! The tech desk puts it in for me. 4- I go home, and the SSD is not recognizable 5- I take it back. The same person told me, "The HQ removed the chip from the SSD as part of the data recovery". So, I asked them to put it back. They had to send it back to HW for that "chip soldering." 6-another few weeks, and I get the same SSD back. They told me that it could not be fixed. I must have taken it somewhere else!!!! This wasn't done by them!!!! I am furious. But how do you reason with idiots? Any lawyers out there who want this case?