i had a second expierence at IT happens and it was as pleasent as my first time wonderful staff ,i was served by the young lady who was very knowledgable, and helpful,i am very pleased with the service provided read more

went to store with IPAD issue. Young lady had issue resolved in minutes. Would definitely return for any repairs if needed. very friendly and professional. read more

Absolutely unacceptable service. I dropped an Xbox one controller & a GameCube wireless controller off to be cleaned and another GameCube controller to have drift repaired in April. I was told it wouldn't take long to do - when I checked in 2 weeks later I was informed the GameCube controller with drift could not be fixed so I picked it up (I was not charged). Another week went by and upon calling to check up I was told to wait another week or so. This went on for FIVE MONTHS. When the work was finally completed they only charged me for one controller which was at least a gesture of apology that went appreciated. Just 2 weeks ago, I had family up and we figured we would play some GameCube only to discover the remote no longer turns on without extreme fiddling with the power switch (has to sit in the perfect spot) and suddenly has severe drift. I should have had the insight to check their work immediately after receiving the remotes so I could have gone back asking for a refund. Had I known I'd be jerked around for half a year and left with a broken remote - I'd have bought the tools/supplies cleaned it myself. read more

I have had many iPad screen repairs and phone repairs. The staff have always completed the job and had our devices back in a timely manner. Thankful to have the help and great customer service read more

Overall - great customer service, very personable/friendly staff and punctual repair times. I cant believe this place got bad reviews, I had 2 Xbox consoles that were in need of both a clean and repair and I chose to take it to a local shop instead of a large business (bestbuy) I'd fear of not being able to get my systems back before the COVID lockdown started (and to support local businesses) The location was central and just off a Main Street with ample parking (no complaints there) and the service was amazing! They even called me to give an update as to how the repairs were going throughout the week and were more than happy to answer any questions I had. Great customer service! In the end, only one Xbox could be repaired. Not only did they not charge for the cleaning of the second Xbox, I wasn't charged for the repair time/costs either as it was not mended. They even waved the inspection fees on both consoles and only charged the repair fee on the first. I was recommended through a friend and will be headed here for all my tech needs as long as I'm living in Orillia! Oh, and one more thing... as the lockdown started and the store was running minimal hours, the repair technician DROVE TO MEET ME DOWNTOWN to deliver my systems in time for the weekend. Seriously, give these guys a chance. read more

phone crashed and was stuck. It happens was recommended by Costco where I got the phone. The staff was polite and fixed immediately. Great service and knowledgeable staff. read more

I highly recommend this place for all my cell phone needs friendly service knowledgeable service of anything I had a question for as well as determined staff that went out of there way to save me money. its central to town and way too friendly read more

Very shady location (moved from one to another), customer service is some of the worst I've ever had. I left a memory card for data recovery with them, and when I attempted to get updates from them, they would not answer texts, phone calls, nor could I find them in-person for months. Eventually when they moved to their new location, I managed to get a-hold of them, when they told me that they had my memory card somewhere in the things that were left at their old location. They told me that they should have it back by the end of the week and get back to me with an update. That time came and passed, tried calling, again got voicemail and never got my voice messages/texts returned. I went in-person, and was once again told they'd call me when they find my memory card back, which they were unable to do data recovery on. Finally I eventually got a phone call saying that they've located it and I could have it back. So in summary, I left my memory card with them, was unable to get updates for the longest time, and it took an immense amount of effort on my behalf to get my memory card back. I would not trust this shop based on my experience. read more

Love this store for tech repairs. Very good customer service. I highly recommend this store for tech repairs. They will fix anything and everything! read more

The service here was very good and they took the time to show us some tips about our phone. Would recommend them and will use them again it needed. Thanks again read more

Was very happy with the service,we would go back again when and if needed . Best prices in town and quality parts. Lots of cool tech toys also. read more