This business was so unprofessional and very discriminative towards my mother and I. On March 13, 2018, one of their employees dropped a glass bottle of nail polish as my mother was giving the nail tech the polishes, which crashed on the floor and a piece hit my mother. No one was concerned about my mom; I had to ask my mom if she was ok, and then the male owner, David, followed up and asked if she was ok. The male nail technician showed somewhat empathy, but the older female nail technician, Micky, was very mean and kept staring at us with mean facial expressions. The focus was exclusively on the broken nail bottle and not my mother. Micky, the older nail tech, moreover, gave my mother a very mean look when my mom walked away and shook her head behind my mother's back before talking in her language to her colleagues. Then, while the nail tech that gave my mom a mean look, Micky, started doing my mom's pedicure, she began publicly criticizing my mom's feet out loud in front of customers and I , saying that she must have "full blown diabetes" and that "her toe nails are in bad shape with cracks in each toe nail." My mother was very embarrassed and sad at this moment. My mom told the lady, Micky, that it's not diabetes; rather, it comes from standing on her feet working on retail for 36 years. The mail tech repeated herself and said she knows what diabetes looks like. My mom became very sad at this moment as the nail tech quickly completed the incomplete pedicure, even though we requested the Spa treatment. As soon as a White woman came in to have a pedicure done, the nail tech, Micky, quickly switched to the White lady and greeted her with smiles, pleasant conversations, and spent a quality, long amount of time on her feet. This was totally opposite of how she treated my mother who is an African American elder. I spent $102.00 on my mom and my manicures and pedicures, but I will be reporting them to the Better Business Bureau today. No minority, no elder, should ever be treated the way my mom and I were treated yesterday. This was our first time coming to Micky's under new management--and it was the worst treatment we've ever received or witnessed in Fredericksburg. As an update, today, March 14, 2018, my mother and I went back to Micky's Nail shop after discovering nail polish spilled on my mom's sneakers from the incident yesterday. I spoke to David regarding the aforementioned and the damage done to my mother's sneakers, which I physically showed him. I was flabbergasted when he raised his voice and said it's not their fought and to "sue them if I want to." I never even mentioned suing, but he automatically said this with an aggressive tone. I couldn't believe his reaction, for he didn't even acknowledge nor apologize for what happened yesterday. I response, I continued to keep a low tone as I politely asked for his business card and their names to seek further counseling regarding this matter. Again, we have never experienced such unprofessional and discriminative treatment at any business in the city of Fredericksburg. I hope no one ever experiences what we experienced today and yesterday. Therefore, such poor customer service should always be reported and made aware of to avoid such ill treatment in the future. --Dr. A read more