First of all, she's always late and NEVER apologized for that. If you're time is precious, SO IS MINE. The first appointment, she ran 15 minutes late and I never got an apology from it and she talks to me casually like, okay, where's the apology? And you go ahead and talk to me like Im your friend? Girl, Im not your friend. Im your customer.
The third appointment, I had to reschedule because I was outside the door waiting at 3:50 pm (that's when my appointment was), and she kept saying couple minutes behind. 4:10 came and thats when she finally said "you can come in." Ma'am, thats when were supposed to be done with the wax not starting. So I rescheduled.
This last appointment, she was running 7 minutes late, and same thing no apologies.
Today, she burned me and she was so sarcastic and said, "If it turns into a third degree, then you can sue me." Like why would you say that?
She keeps saying she never burned anyone before and educating me about our body temperature and how the wax is not 100 degrees. I showed her the burned spot and she still insisted it is not from the wax and it was from my underwear.
If you can't apologize for running late all the time and treat your customers like shit maybe you shouldn't be in the customer service business? Also, you shouldn't be running a business with that attitude of yours. Disgusting. read more