I've been coming to MIckey's for a while now. Definitely not every day or even weekly, but I'd say usually at least once a month. They have an awesome brunch and all-around great food in general. I have never had a bad experience with their waitstaff. They are friendly, attentive, and quick. But, now I can't say that about all of them. I was there this past weekend on Saturday the 27th, and the service I got from this particular server (who I recognize as a server at La Brioche, as well) can really only be described as appalling.
A friend and I were there in the afternoon and it was pretty busy. I don't know why, but as far as I can tell, she was the only one working outside. (I don't know why her manager wouldn't think to put more people on considering how nice it was and considering that they had set up all the tables and chairs.) I would have been willing to give her the benefit of the doubt if she hadn't been so incredibly rude to us.
My friend and I know the deal: grab your own water or coffee, grab a seat, they do the rest. We sat at our table for maybe 10 minutes waiting for her to approach us, but she never did. I hate to be someone who waves at a server, but finally I had to because she never even stopped to greet us, and she rolled her eyes at me and kept right on walking. To say the least, I was irked by that. Finally, she stopped and just said, "Drinks?," but in this tone as though she were annoyed with us personally. I told her I wasn't sure what I wanted to drink, but would like some water and that we needed menus. She told me, "You can get your own water and menus over there," pointing towards the back door. I told her there were no glasses and she told me, "We're working on that." Completely put-off by her attitude, I said okay. She was starting to leave when I asked about the scramble du jour. I kid you not, she told me, "I don't remember, it's on the board inside," and then walked away.
So, after going and fetching our own menus and water from inside, and waiting what felt like another 10 minutes for her to come take our order, she came up to our table abruptly, interrupting my friend who was talking, and demanded, "Know what you want?" My friend began and chose one thing, but then second guessed herself and decided to change her order, at which point she informed us, "You need more time." She actually began to walk away and I had to call after her to come back. I told her I would order and give my friend a few more seconds to decide. After we ordered our food, she began to walk away. I had to yell after her again, "We want drinks, too!" Again, I kid you not, she told us, "You might as well get those from the bar because I have like 10 drinks to make before I get to yours." My friend and I were dumbfounded.
When we got back to the table, our waters had been cleared and we just barely caught new people trying to take our spot. She noticed this while walking by and said, "Oh, I thought you left." And, as if this entire situation couldn't get anymore unreal, at one point while serving food to the folks next to us, she grabbed our table settings (ketchup, S&P, jams) and put them on their table.
We waited a while for our food, but we were expecting that. The kitchen is small, but they always do a great job. Our food finally came, and she set down a tofu scramble in front of me rather than the du jour I had ordered. I informed her of the mistake and she informed me with hostility, "Well, the patio is noisy right now." I didn't know what to say in response. She continued, "I can have them remake it, but it will take just as long if not longer for it to come out. Just eat the tofu." My friend and I looked at each other in disbelief. My friend offered to trade plates with me, but I declined. I actually settled and ate food I didn't order. I had never tried the tofu before and it was delicious, but on principle it was simply outrageous I had to settle at all.
My friend and I were going to have more than one cocktail, but fed up, we decided to go somewhere else. We had to flag her down to get our check and when she finally brought it back to the table, she had included our drinks on the tab (the ones we had to get ourselves, which we had paid for at the bar.) So, we had to flag her down again, and seemingly annoyed, she told us she would fix it. Needless to say, when she brought the correct bill we didn't want to wait around anymore, so we left some money and got out of there. The tip reflected exactly how we felt about this entire experience. Inside, while I was waiting for my friend to use the bathroom, she walked by and sneered at me. I'm not saying I won't eat at Mickey's again. Quite the contrary. But, if she is serving, I'm sitting at the bar. Good grief!
Confidential to our server (if you somehow, miraculously, see this): get a new line of work. You are not cut out for this. I don't like feeling like shit while I eat brunch. read more