Arrived just before 9 for starter installation. Was told there were 4 cars in head of me so it would be a wait. I sat in the lounge with TV and 2 other customers. I heard a customer saying the mechanic hadn't arrived yet and I'd been there about 40 minutes. I waited patiently after 2 hrs and asked the status of my car. He told me the mechanic was working on it and it would be within an hr. 15 minutes later it was ready. Just over 2 hrs wasn't bad. Guy at the desk was friendly and just doing his job. The Farmington location only had appointments for late January. Royal Oak did walk-ins only. read more

This location April 18 , 2025 the manager here I think his name is Steve this guy is a gentleman and a scholar IQ 200 his crew respectful intelligent and fast Service requested was to look at my KENWOOD Viper system and rear camera all installed by the company having problem glitching system rear camera no longer worked viper system multiple failures No problem he got me in the shop had his guys look they found a problem unlike this company Warren location This gentleman warrantied all my problems direct swap runs perfect I will go to any store they put this manager at best customer service solved my problem great guy this guy read more

if you buy something here and in my case a JL bass box for $700 will it lasted for years and the contacts became warn, the manager wanted me to buy another one for absolutely no reason, told me he's in the business to make money and not fix little stuff. and i bought the speakers and in dash dvd from there read more

Balding young guy was extremely rude and condescending. Came in to buy a car starter and have speakers installed. Quoted me around $230 for starter. Told me that was the cheapest one they have. Their website says different. Smirked and spoke down to me when I mentioned the speakers have bass in them. Asked me where? Repeatedly told him that I didn't know much about this sort of thing. Was expecting him to actually be a sales person. Tried to sell me different speakers just by price. Didn't offer to show me them or even telling me what I would be getting. I was ready to drop over $300 with card in hand when he smirked at me like I was some kind of idiot. He genuinely seemed surprised that I changed my mind. Spoke to me exactly the same way on the phone. Is this guy related to the owner or something? How do you keep someone like him? read more

Overcharging no knowledge of what they are selling and rude as well. Lincoln park Mickey shor worst experience ever. Go to Car tunes real lifetime warranty on everything they sell and knowledgeable. Not rude and no upsell price like Mickey shor. read more

I came in the store looking at radios the salesman stood on the other side of the counter and would not come over towards the radios yelling across the room can I help you I told him I'm looking for getting a complete sound system for a vehicle that I just purchased he asked me was it outside I said no he said well I can't give you any prices I asked him did the radio come in different sizes and he said no so I don't understand why I couldn't get a price for a radio very poor customer service I will go somewhere else and spend my money and let them get my business read more

I got hooked me up with an amazing sound system. If you need a good hook up ask for Al. read more

I have gone to Mickey Shorr in the past, and always received terrible customer service. I still went because it is convenient. This time was different. Not only rude, but then of course there are all these extras that are needed to make a remote start work properly. That's not even my issue. THEY CRACKED MY WINDSHIELD! I called and was told that I was lying and it was like that when they received it. They put the transmitter directly on top of the crack conveniently. Dishonest scam artists. Will never be back and you shouldn't either read more

Bought a stero and rear camera from roseville mickey shore and the rear camera went out after a few months. I took it back and the replaced it and a few months later it went out again. Didnt bother taking in back because I was tired of dealing with them. I figured I have it done eventually. Well eventually came and come to find out its hooked up with plain speaker wire and was barely attached to my truck and somewhere down under the truck it cam loose or the camera is just garbage. Needless to say I'm going to have to go get a new one and I won't be going back there. They installed it to fast and didnt take the time to run the right wires and used electrical tape to splice it together knowing it would be exposed to the elements. I highly recommend going somewhere else. read more

Overpriced and overcharging you to installs headunits that should be installed for free after you Prichard a installation kit

Customer Service was rude and refused to stand behind their work. Would not recommend them for any kind of work

After getting horrendous work (radio/cd changer install) done years ago at an ABC Warehouse, the service at Mickey's was a breath of fresh air. I've had quite a bit of stuff done to my cars at this Mickey Shorr location. I've had alarms installed on two cars and added a bunch of audio equipment to one of them. Though there was a bit of a snafu with one thing that was done that i had to complain about, they corrected the problem quickly and professionally. They offer great deals on all their products and will work with you to make sure you are satisfied. read more

Went to Mickey Shorr a year ago for a remote start install... of course the price was a good $50 over what they initially quoted... They installed it and I was on my way. Get home to realize my remote would not work at further than about 7 feet (if at all). that's pretty useless! Not only did they install the wrong starter but when using this remote starter, it would also unlock all my doors automatically.... it's like saying hey there criminal here's a nice warm running car for you to break into... and no need to smash the windows... THE DOORS ARE UNLOCKED!! When putting all this in.. they did a terrible cutting job and hacked up my center console pretty well too! I return to tell them this and turns out they installed the lowest range remote starter possible even though I asked for otherwise.. They then told me that to put in what I initially asked for would have cost me another $70 or so... nice try... I informed them that I would not be willing to pay over $200 for this and I wanted it removed... they tried to force an additional charge on me to take out their poor work. Finally got everything taken out and fought them on the removal charge and ended up with nothing but a bad experience and a cut in my center console.. The sales staff are rude, pushy and have a slimy way about them... never again! read more

NO REMOTE START IS AVAILABLE FOR $99 BEFORE INSTALLATION LET ALONE AFTER! Your going to spend at least double that. I warn you now if you go here ask for all information... I got my remote car start installed and my lock/unlock feature didn't work... The salesmen said he told me but he didn't because I would not have paid what they wanted, they WANTED $45 MORE to do the locks something that should be included if your paying for the remote that has that feature!! Putting them way over what other places charge. They ended up doing the locks at no additional charge but that was after talking to the manager (who was nice & not a shark). read more

The absolute worst service. Was told that they could install something and i should come in only to be told they couldn't. When I "pushed " saying someone told me they could they went into the back to check with the manager and left me standing indefinitely in the showroom. The absolute worst of the worst. Will never recommend or go back to any branch no matter how badly i want remote start. I detest being lied to. read more

Overall, I'm pretty happy with my experience here. Not forgetting to take out my overall displeasure with sitting in waiting rooms, the wait was pretty long. Originally brought only one key in to get programmed for my remote start, which wasn't the right way to go. Starting having some problems with the starter, brought in both keys and they reset, no problems. My suggestion: don't skimp on the warranty of ANY product you purchase here. The customer service is better, and you'll be happier if you start having problems. Staff was friendly and helpful, especially for a girl who doesn't always quite know what's going on with her car. read more

Typical bait and switch artists. Quoted me one price but when I got to the store it was more than double. Sales rep told me that they would not install my stereo after another rep told me to come in the next morning. The right hand doesn't know what the left hand is doing. These people are total ripoff artists. The guy who waited on me was an alcoholic who smelled of liquor. read more

Mickey Shorr - Car Stereo Installation Near Me - Royal Oak, Michigan

I've been dealing with the particular location for years.they are on a downward slide poor customer service.and wanna charge you what they feel you should pay.its safe to say from here on out I'm taking my business to Car tunes read more

This is my second time getting a car starter installed at Mickey Shorr. The first time was at their Madison Heights location around Christmas and it was a mess. I learned my my mistake and stayed away from Madison Heights as well as Christmas time. My experience was great. If you know anything about car starters, you know that the advertised price is never the price you end up paying, because there are add-one depending on your car. I expected this and they were still cheaper than other competitors. Sean, took care of us and was very kind and courteous. The car starter has been working for a few weeks now without any issues. I would definitely recommend them to a friend. read more

This place should not even be open anymore at the amount of garbage and hack work and shity parts that come out of that building is ridiculous here's a couple examples In my Expedition there to get a CD changer put in instead of mounting it in place of where the old one was they were lazy and ran it under the back driver side passenger seat. I was able to pull the changer up with my hands as the screws were only maybe a quarter of an inch long just long enough to go through the carpet. What back-end to complain pretty much just laughed at me so I did it myself. Second time around I had to buy an adapter that works with OnStar I did not let them know that I have a degree in electronics I just wanted to be the quiet customer consumer well the peace they gave me was broke I took it back and again same manager wanted to argue with me over and over and over again. Yep it was a shity part not that it was Mickey Shorr fault that it was shity but the attitude of the manager was shity. Another time A friend had a radio installed there and she didn't know very much about car stereo in electronics when I pulled the unit out to drop a remote wire and some RCA's I can see instead of putting a wiring harness on the correct way for adapting instead they spliced and just use duct tape on everything unacceptable. And the very last time I was there I walked into the store and I was reading stuff on the wall one of the guys Shout It Out Hey where's your mask I said I don't have them ask you guys are a bunch of fucking retards thinking that you're going to catch Coronavirus it's already been proven it's a joke . If you're that afraid you can wear a mask . Then little fat guy in the corner shouts but you can't shop here if you don't wear a mask . I asked them a simple question about installing a new head unit in my BMW both of them spotted out very quickly we don't work on those cars they're too hard and difficult . Wow what does that say about your business what does that say about your expertise as being an installer at tells me you don't know shitt you definitely don't tell somebody I don't work on those cars because they're hard and difficult . So what does that mean you only stick to installing stereos in Ford escorts and pickup trucks and maybe a 1980s Astro van garbage garbage garbage There are countless numbers of people that have been hacked by these garbage and installers and shity managers I would say the worst place is the one that's on Lincoln and Woodward in Royal Oak those idiots are very disrespectful very pushy to pay for overpriced products and simply are there just to scam you out of your money I don't think I would have ever said this before you would be better going to Best Buy or ABC Warehouse. How even cartoons would be better. So this is a big thumbs down for the Mickey Shorr in Royal Oak on Woodward and Lincoln too bad coronavirus didn't shut them down for good read more

Had a marine radio installed with two speakers . I bought the radio separate and it cost me twice as much as anywhere else to put in. They didn't clean up the mess in the boat. They left the screws the fiberglass dust the wires in the boat. Didn't even think about vacuuming it out. The store is located in Sylvania, OH 43623 and if any others are like them i suggest not going to them. Oh yeh and they didn't have the time or the effort to make sure there was an antenna hooked to the radio. I now have to uninstall it out of the glove box to get to the back of it to hook up an antenna so I can listen to the radio. I've never written a bad review in my life but this store was terrible. Milton M read more

First come first serve is a lie. I dropped my car off at 10 am and was told it wouldn't be ready until about 9pm so I called @ about 8 to check on things and they said it would be done. Got dropped off at the store 20 to 9 and they haven't even started. So I was forced to sit in a dirty waiting room for almost 2 hours after they were supposed to be done . They worked on cars that were dropped off hours after mine first and suggested that I leave it overnight. Could have saved me some trouble if they just told me they were 2 busy to get to it. I should have used Best Buy. read more

If I could give them zero stars, I would in a heartbeat. I waited 6 HOURS and 40 MINUTES to have my car alarm installed. Mind you, this wasn't on a Saturday. I waited almost 7 hours on a Wednesday!!!!! The staff kept lying and avoiding me when I asked if they had started working on my car. They kept saying that I was 'next in line.' Many more people came in wanting to have car stereos installed, and they all got to line jump me. I was one of the 1st people in and the last person to leave. Run. Run away from Mickey Shorr, and go somewhere else. I still need to get key less entry installed, but it will be a icy, cold day in hell before I ever go back to Mickey Shorr. read more

Totally disappointed on how my mother and I were treated during a recent visit. I called a few days ahead and spoke with Sean(sp) one of the managers. He quoted me a price for installation of a car alarm and auto starter for my moms Christmas gift for her recently purchased car. He was informative, respectful, engaged during our phone conversation and quoted us a price for everything. We showed up as promised and everything went totally south. Sean was disrespectful , passive , curt and extremely short with answers. He says they never quote prices over the phone and that I was mistaken. Really?!?!? The price suddenly went up to add'l $140 dollars than originally quoted. He had a " OH WELL" attitude, like take it or leave it! After o lost my cool and told him about himself he changed his tune briefly. Against my better judgement I let them do the installation anyway since it was a few days before XMAS and it was a gift for my mother. We dropped the vehicle off at 10:30 am on a Friday, as of 8:00pm of the same day I'm still waiting and writing this review. They keep telling me they close at 9, which is fine, but this is wayyyyyy toooo long and I personally feel as if they are treating me like this on purpose. I even called Sean back earlier in the day and apologized for my losing my cool. I will NEVER patronize this business again. I will also make it my personal goal to let everyone I come into contact with about this ridiculous experience. I plan on calling their corporate offices to see if anyone even cares. I've been in customer service for over 20years and this is not how you treat a customer. While I'm sitting here right now I'm witnessing Sean talk and act disrespectfully to another customer in the store. This guy is a joke. He really needs to be reprimanded. It's incredulous to me that this man is in charge. I can't be the only person that has experienced this, he seems to comfortable in how he's carrying himself. I'm literally one of the only people in the store. I had to comeback and update this review, I ultimately ended up being the LAST customer to leave the store at 9:30 pm, with a half apology about the store being busy and everything being backed up. I failed to mention that a gentleman told me that he came in after work to have a elaborate stereo equipment setup put in his car after work and he made it out be me. I really believe that they pushed us back to be last to teach me a lesson, well the lesson is learned. Nothing can be said or done to make me feel different about this entire situation . I will spend my money somewhere else next time. read more

Mickey Shorr - Car Stereo Installation Near Me - Royal Oak, Michigan

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Tony the tech did a very good job. Price was ok- I'll go there again but definitely try to get a better price next time. read more

I'm one of the lucky ones. From the start on the phone I could see they did not want my business. The man on the phone sounded as if he had marbles in his mouth, he would not answer my questions. All I wanted was info on a remote car starter, but the person on the phone was very short. They DO NOT MAKE APPOINTMENTS, they told me it was first come first serve and it could take a few hours or till the evening to get it complete. Good luck to those who take the risk. DJs Window tinting in Eastpointe was the complete opposite. Its done, installed and they are very nice. read more

Sean Day gave me great customer service. Not only was he helpful and trustworthy. He went above and beyond to make sure I was satisfied. I plan on coming back now that I am so confident in the customer service. read more

I have dealt with M. S. over the years. Always referred my friends there. Not after this time. Bought a radio for my car. The clerk told me he couldn't show me how to program it. Called to go in and was told no one was available to help me. Won't be back read more

They could not perform basic diagnostic service with their offered "diagnostic service" for $42. They accepted a repair job of my partially working remote start system, but failed to check basic ignition fuses on the module itself. Instead, they just tried to connect to the module via Bluetooth, to flash firmware - it failed, so they instead tried to swindle me out of $225 by offering to sell me a new one. Did not bother to actually inspect the system they claim to be familiar with. When confronted about the lack of basic 12v repair, I was asked "Why didn't you just replace the fuse, if that's all it was?" Because I am not familiar with the onboard fuses on a module that they sell, install, and service? That's what I paid YOU for! If I knew it was just one fuse, I would have never bothered. Manager Sean took no responsibility for his workers ineptitude and blamed me, the fool who gave him money... read more

Very good customer service. A sales person named Sean was very knowledgeable & helpful.

Worst service ever I spent 2000$ and still had Do research and order my own part myself . They sold me a overpowered amp 1000w JL to go with a 12w6 with a screw missing. man just go to cars tunes in Allen Park Lincolnpark Mickey shorr got a bold team or maybe it I'm black read more

This place is going down hill. I see so many bad reviews for the salesman -Sean- He comes off like a a -hole . Also if he has a problem with communication and customer service he shouldn't be in that field. I contacted the corporate office about this guy to resolve our problem at the Woodward Royal Oak store with -Sean- . How long will management or the owner put up with this guy. I would not recommend anybody to do business with that guy or that location. read more

This Mickey Shorr was great. They took care of me the second I walked thru the door. I told them everything I wanted and they gave me a quote within a few minutes, and not too long after that they started working. It didn't take too long considering all the equipment I had installed, and the price was great, almost half of what Car Tunes quoted me. The guy I talked to (can't remember his name) was very friendly & personal, like he was a buddy of mine doing work for me. When they finished, they called me to let me know and even kept their doors open for me after they closed so I could come in to grab my keys. This is definitely my new car audio shop! read more

Jim the manager will say anything to get you comfortable enough to trust them and get your product installed. Most of the guys at this shop do terrible quality work. I had a Sub, amp, and head unit installed, most without issue. Until the Sub started cutting out. i took this back multiple times, each keeping my car for 3+ hours, sometimes 6+ hours only to have the same issues appear time after time. They do honor their warranty and claim of making sure we are happy with their work, but after this many times taking the car back to them, who could be happy? Even if they could ever fix the issue, I will never go back to a Mickey Shorr. They hire the dumbest people who do not listen, do no solve the issue you tell them about, and do not leave your car how they found it. If you are lucky enough to get it installed by a quality installer and never have issues, then you are a select few. Not impressed at all from them read more

Went here to have car stereo replaced as factory stereo stopped working. Was informed by salesperson that my particular vehicle has speakers which each individually feature amplifiers, and so in addition to new car stereo unit, I would also need new set of four speakers that would pair with new stereo. Not true. This was an upsell and unfortunately not knowing any better I fell for it. Should have done my research or called the dealer, but hard to believe they would so blatantly mislead. You kinda wonder how often they use this line to add on speakers. In addition, speakers they sold me are not good...lots of rattle and not powerful like the factory ones. Will not go back here and would not recommend. I give two stars because although service was poor, they are well priced with evening / weekend hours, and the stereo itself is good. read more

Service sucks. Employees attiude sucks. Told first come first served not true not trustworthy at all

They totally took advantage of my mother who is a senior citizen gave her a crap stereo and it hasn't worked from the beginning and she complained about it when she got it and it still doesn't work and now she is going to buy a new stereo somewhere else! Shame on you guys for bad business! She complained about it from the beginning and you blew her off five times! They couldn't fix the display , you couldn't change stations in cold weather and steering wheel kit didn't always work and it was a Kenwood! read more

Called the Royal Oak location I explain to them that I live way out in Holly and didn't want to drive that far to purchase a gift for my daughter and never once did they tell me there was another location that was closer to me but the guy on the phone made sure I got his name so that when I went in there I would ask for himThanks for the major inconvenience Mickey shores of Royal Oak read more

I bought my girlfriend automatic start and a new radio with blue tooth and I couldn't have been happier with the results. They installed it the same day, went over all the functions with us, great staff and I highly recommend them. read more

It took over 2 hours to install. First they told me someone didn't show up for work. Then they told me that they guy working on it was in the batroom and didn't know how long he was going to be in there. They compaired installing a radio to being a nurse or a doc. Really??? They need to work on their bedside mannors! read more