After I complained again about the billing issues in my previous review, Karen Moore brought it to…read morethe attention of management. I have now been told that the extra charges from April in fact should have never been applied at all (minus the filter which is not covered in my rental plan). The company has now made it right by returning to me the extra money mistakenly charged to me in April (in the form of store credit for future rental bills).

I purchased 2 filters from Culligan of Ann Arbor/Detroit that they recommend be replaced annually…read morefor our Culligan RO system, for $168. Directly after properly installing them the system failed. Culligan's only answer was to provide a service call at a cost of $165! Read the reviews. This is common practice for Culligan, once a leader in the water treatment industry. The result; We were allowed to return the filters and were refunded for them. We replaced their RO system with Beauchamp's. The purchase experience was straight forward and entirely comfortable. The installer did an excellent job in all respects. We are perfectly happy with our new Beauchamp's system! Another benefit, their RO system replacement filters are substantially less expensive! Oh! We recently learned that several years ago when our Culligan system was initially installed and connected to our refrigerator's ice maker, the installer used the existing copper line as opposed to replacing it with a new line made of the proper material for RO systems. This negates the benefit of an RO system and is not healthy. So beware!

They use Bait & Switch tactics. I was told I would get 0% financing for my softener, but of course…read morei had to sign that day in order to receive that rate. THAT IS THE ONLY REASON I AGREED TO PURCHASE THEIR SOFTENER. The man I purchased from told me I was approved he had me sign something on his tablet and left. About 2 weeks later, they showed up to remove my old softener, because I called to complain they hadn't removed it, they handed me a piece of paper with the lending institutions name and said they would be calling to arrange payments. I then said to him "I still have 0% financing, right? His answer was "oh yeah, right" A couple days later, the lender called to discuss the payments on my 9% loan. She didn't know anything about a 0% rate. Called Leaf Home Water Solutions to ask what was going on and was told I didn't get approved for the 0% rate so they went with the other company. No call, no email, nothing to tell me that I wasn't approved. He said well "it says on the form you signed that if you're not approved for 0% they will go to a different company. Don't you read things before you sign them?" I'm 71 years old I guess I come from time when sales people explained things to you and were honest. And on top of their unethical financing practices,they sold me a unit that was actually too big to fit in my space, but the installer managed to squeeze it in. Lastly, their softened water feels no different from what we had. Our skin still itches. Not happy with this company at all!

Terrible customer service. By far the worst I have experienced. Difficult to schedule annual…read moremaintenance. Almost impossible to get a repair done. Two weeks without water treatment due to a leaky system.

As a home owner in a new area it was a total guess to pick a company to check out my water…read moresoftener. I am a city girl after all and know nothing about them. I called this place and when the service tech came out I explained I have no knowledge at all of how it worked. He explained what to watch out for, how to do a er shut off if needed, and gave details how to get the most out of it. He also did a cleaning and water check. It was affordable and he was great. When I need to replace the one I have or need service I know who I will always call. This place is great.

Great experiences with Douglas. Zack was very clear in his explanations and upfront, gave me…read moreseveral options. Installation was quick and easy.

Jalen again this year provided us with thorough, professional, and personable service for our…read moreReynolds-installed water treatment system. He provided detailed information about the work being completed efficiently, including a call to the office to answer a specific question.

Had a great experience with Lou. I assumed we needed a full house filtration system but he ran all…read morethe tests and spoke frankly with us, letting us know the issue was with the water heater (and a much cheaper fix by a plumber). I'll eventually need a new RO system and they will be my first call!

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

The representative that came out to tell me I had a leak in my water softener was personable so I…read moreagreed I would buy one with their 6 month policy with a 480 dollar installation fee and then 69 dollar a month rental fee with paying it off in 6 months and the installment fee being included in the total price. My problem came after installation. The technician left my old water softener in my basement saying he would come back to get it. He did not. About 2-3 weeks After noticing many water leaks in my plumbing after the installation I called the company to have them remove the old softener while I was cleaning my wet basement. The same technician came back with another technician. They did take out the tank. Removing the salt from it. Left all the metal parts in my basement and to top it off left the top of the old water softener that said Country Water behind my tire where had I not seen could have popped my tire with metal screws pointing up towards my tire. They did not fill my water softener with the salt that was sitting next to it. And I don't know what they did with the salt they took out of the old one. They did not say goodbye are you satisfied? Just left. I then had the original rep come out and compensate me with a 5 gallon water jug. Whole experience made me feel like they don't value long time customers or New customers. Sorry. A 5 gallon water jug doesn't compensate for that treatment after charging a 480 dollar installation fee. I would not recommend this company to anyone.

I live in Redford, Township, Mi. I needed a new water heater. I called Rock Service Pros in…read moreLivonia. They sent me a very professional, young gentleman named Devin Stempien. I told Devin that I like taking baths, but I wash my clothes and run my diswasher all at the same time. I told Devin that I can never fill my bathtub to top with hot water. Devin looked at my water heater and told me that I do need a new water heater. Devin suggested that I get a 50 gallon water heater. I was flabbergasted! 50 gallons! Wow! I have never had a 50 gallon water heater! Devin told me that if I get a 50 gallon water heater, that I'll be able to run the dishwasher and the washing machine, and still be able to fill the bathtub to the top with hot water. Really? To the top?, I said. Well what about the added cost for heating a bigger tank, I asked Devin. Devin told me that peace of mind from being able to take a hot bath and run all the other appliances at the same time will far outweigh the added cost of heating up 10 extra gallons of water--which wont cost that much more. Well, Devin was right! Now I can wash my clothes, wash my dishes, and lay in my filled-to-the-top with hot water bathtub relaxing and lustening to thebother apoliances working too. And Devin was right--the added cost of heating only 10 extra gallins of water can hardly be seen in my bill. Oh! And one more thing: Devin is the nicest repairman that has ever been in my house. Whenever I have a plumbing problem in my house, I will be sure to ask for Devin Stempien every time. I even tried to give Devin a $50 tip. He told me to keep that $50 and spendbit on my grandchildren. That was nice of him. Thank you, Devin. I hope that anyone who has a pmumbing problem has Devin Stempien there to repair it. Devin is soooo nice! ​

They came out the next morning. Technician was great. Work was top notch. Cost was on track for…read morethis type of job.

My goto for salt for my house both for the softener and to deal with my angled drive way. Pleasant…read moreand attentive people. Highly recommend.

I've ordered softener salt deliveries from them for several years now. I have nothing but praise…read morefor their delivery and service! The young men that deliver are friendly and polite, and I especially appreciate that they open the bags and fill my softener!

My iron filter system recently stopped working. I contacted Rochester Granery who installed it 32…read moreyrs ago. Although they no longer provide water conditioning service, they recommended Danny Johnston owner of Rochester Water Conditioning, Inc. I called him at 9:30 in The morning and he came out to give me an estimate On replacing the system that afternoon!!! His estimate was a third of what Culligan wanted for the same replacement system. The next morning he arrived on time, Removed the old system, and installed the new system. My water pressure is 100% better, dishwasher cleans my efficiently, and filtered water taste Amazing!!!! I Highly recommend Danny and his company. He is honest, Prices fairly, and delivers on time. I have Never experienced a more trustworthy efficient company.

From the owner: Rochester Water Conditioning, located in Rochester, MI, has been a trusted provider of water…read moresoftening and conditioning equipment and services since 1987. With decades of experience, they specialize in enhancing water quality for both residential and commercial clients. Whether you need installation, maintenance, or expert advice, Rochester Water Conditioning offers reliable solutions tailored to your specific needs.

As noted in other reviews, Glen is simply fantastic to work with. Very knowledgeable about wells…read moreand general plumbing issues. Communicates effectively and is prompt in responding to your concerns. Came out to check my well pump and made numerous helpful comments on improving the use of my water treatment system. I highly recommend using his service should you have well related issues. You will also find him to be highly competitive price wise.

Glen came out same day to deal with a well issue that was causing water to stream into our…read morebasement. He immediately knew what the issue was just by looking at it and after a short description of the issue from me. He promptly was able to get the equipment he needed to the house and get misdig on site to mark so he could dig. We had another plumber come the day before and try to tell us significantly more work needed to be done. The price was very reasonable and he was great to work with. I'd highly recommend Maglothin for anything well related!