They use Bait & Switch tactics. I was told I would get 0% financing for my softener, but of course…read morei had to sign that day in order to receive that rate. THAT IS THE ONLY REASON I AGREED TO PURCHASE THEIR SOFTENER. The man I purchased from told me I was approved he had me sign something on his tablet and left. About 2 weeks later, they showed up to remove my old softener, because I called to complain they hadn't removed it, they handed me a piece of paper with the lending institutions name and said they would be calling to arrange payments. I then said to him "I still have 0% financing, right? His answer was "oh yeah, right" A couple days later, the lender called to discuss the payments on my 9% loan. She didn't know anything about a 0% rate. Called Leaf Home Water Solutions to ask what was going on and was told I didn't get approved for the 0% rate so they went with the other company. No call, no email, nothing to tell me that I wasn't approved. He said well "it says on the form you signed that if you're not approved for 0% they will go to a different company. Don't you read things before you sign them?" I'm 71 years old I guess I come from time when sales people explained things to you and were honest. And on top of their unethical financing practices,they sold me a unit that was actually too big to fit in my space, but the installer managed to squeeze it in. Lastly, their softened water feels no different from what we had. Our skin still itches. Not happy with this company at all!

Terrible customer service. By far the worst I have experienced. Difficult to schedule annual…read moremaintenance. Almost impossible to get a repair done. Two weeks without water treatment due to a leaky system.

Great experiences with Douglas. Zack was very clear in his explanations and upfront, gave me…read moreseveral options. Installation was quick and easy.

i purchased their Ecowater sump pump combo backup system. Did not end well. I so wanted this to…read morework but I found out my warranty was voided because they installed this unit in my 15" pit which after installed realized it has to be 22". I kept getting alerts my water level was high then it would kick in and drain. Then I got high voltage alerts, then another that said undefined. Douglas was willing to honor my warranty but then in reading the paperwork I discovered it was not recommended using a generator with it. Another thing not disclosed to me. They didn't even realize it. Which why would they not know these things?? It is overly sensitive sending alerts over every thing. They did agree to remove it so I could get something else and return my money .... However when they came to pick up their sump pump they had no money to give me. After feeling lied to I did not give them their pump. I now have to return the pump to the office and then I get a check. I would have recommended their water conditioning but at this point I definitely don't trust them. This sump pump is apparently new to them and they have no knowledge of restrictions it has. I'm deeply disappointed this happened as the installers Connor and Wes were great and did their best to help. I definitely do NOT recommend this company at all especially their sump pump that they know nothing about. Call the manufacturer like I did. Every little thing voids the warranty.

Had a great experience with Lou. I assumed we needed a full house filtration system but he ran all…read morethe tests and spoke frankly with us, letting us know the issue was with the water heater (and a much cheaper fix by a plumber). I'll eventually need a new RO system and they will be my first call!

Needed a repair on our reverse osmosis system, filters rebalanced, and a potassium chloride…read moredelivery. Jalen F handled it all well, efficiently and was friendly too. All good.

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

The representative that came out to tell me I had a leak in my water softener was personable so I…read moreagreed I would buy one with their 6 month policy with a 480 dollar installation fee and then 69 dollar a month rental fee with paying it off in 6 months and the installment fee being included in the total price. My problem came after installation. The technician left my old water softener in my basement saying he would come back to get it. He did not. About 2-3 weeks After noticing many water leaks in my plumbing after the installation I called the company to have them remove the old softener while I was cleaning my wet basement. The same technician came back with another technician. They did take out the tank. Removing the salt from it. Left all the metal parts in my basement and to top it off left the top of the old water softener that said Country Water behind my tire where had I not seen could have popped my tire with metal screws pointing up towards my tire. They did not fill my water softener with the salt that was sitting next to it. And I don't know what they did with the salt they took out of the old one. They did not say goodbye are you satisfied? Just left. I then had the original rep come out and compensate me with a 5 gallon water jug. Whole experience made me feel like they don't value long time customers or New customers. Sorry. A 5 gallon water jug doesn't compensate for that treatment after charging a 480 dollar installation fee. I would not recommend this company to anyone.

Did a very good job, very good craftsmanship. Prompt and came when they said they would…read more We had them replace a sump-pump and reset a toilet. If I would say anything, they're maybe a little on the expensive side of things.

I called to get an estimate. Only their repair person can give an estimate after they charge you…read more$50 to come on site for a check on the issue. If you don't go through with a repair, then they will keep the $50. It would rather stink to pay $50, have them come out and then the price is way more than other estimates that I've already received and then I'm out $50 and have to still pay additional money for someone else to do it? No thanks. Why would I have them come out when they can't even give me an estimate. I told them what the issue was, other establishments were able to give me an estimate at the least.

My goto for salt for my house both for the softener and to deal with my angled drive way. Pleasant…read moreand attentive people. Highly recommend.

I've ordered softener salt deliveries from them for several years now. I have nothing but praise…read morefor their delivery and service! The young men that deliver are friendly and polite, and I especially appreciate that they open the bags and fill my softener!

My iron filter system recently stopped working. I contacted Rochester Granery who installed it 32…read moreyrs ago. Although they no longer provide water conditioning service, they recommended Danny Johnston owner of Rochester Water Conditioning, Inc. I called him at 9:30 in The morning and he came out to give me an estimate On replacing the system that afternoon!!! His estimate was a third of what Culligan wanted for the same replacement system. The next morning he arrived on time, Removed the old system, and installed the new system. My water pressure is 100% better, dishwasher cleans my efficiently, and filtered water taste Amazing!!!! I Highly recommend Danny and his company. He is honest, Prices fairly, and delivers on time. I have Never experienced a more trustworthy efficient company.

From the owner: Rochester Water Conditioning, located in Rochester, MI, has been a trusted provider of water…read moresoftening and conditioning equipment and services since 1987. With decades of experience, they specialize in enhancing water quality for both residential and commercial clients. Whether you need installation, maintenance, or expert advice, Rochester Water Conditioning offers reliable solutions tailored to your specific needs.