I purchased 2 filters from Culligan of Ann Arbor/Detroit that they recommend be replaced annually…read morefor our Culligan RO system, for $168. Directly after properly installing them the system failed. Culligan's only answer was to provide a service call at a cost of $165! Read the reviews. This is common practice for Culligan, once a leader in the water treatment industry. The result; We were allowed to return the filters and were refunded for them. We replaced their RO system with Beauchamp's. The purchase experience was straight forward and entirely comfortable. The installer did an excellent job in all respects. We are perfectly happy with our new Beauchamp's system! Another benefit, their RO system replacement filters are substantially less expensive! Oh! We recently learned that several years ago when our Culligan system was initially installed and connected to our refrigerator's ice maker, the installer used the existing copper line as opposed to replacing it with a new line made of the proper material for RO systems. This negates the benefit of an RO system and is not healthy. So beware!

After I complained again about the billing issues in my previous review, Karen Moore brought it to…read morethe attention of management. I have now been told that the extra charges from April in fact should have never been applied at all (minus the filter which is not covered in my rental plan). The company has now made it right by returning to me the extra money mistakenly charged to me in April (in the form of store credit for future rental bills).

Terrible customer service. By far the worst I have experienced. Difficult to schedule annual…read moremaintenance. Almost impossible to get a repair done. Two weeks without water treatment due to a leaky system.

THIEVES!!! This…read morecompany overcharged us. We contacted the salesman, Brendan, several times. Each time he promised to have it credited back. Of course that never happened. We had to dispute the charge with our CC company; we only disputed the amount that was incorrect. Not the entire charge. This dishonest company refuted the dispute with paperwork that conveniently left off the amount THEY asked us to pay the plumber out of our pocket. I guess we have to rely on the justice system to get some relief from the SCAM!

Great experience. My water finally tastes good after getting the proper equipment. Good customer…read moreservice.

i purchased their Ecowater sump pump combo backup system. Did not end well. I so wanted this to…read morework but I found out my warranty was voided because they installed this unit in my 15" pit which after installed realized it has to be 22". I kept getting alerts my water level was high then it would kick in and drain. Then I got high voltage alerts, then another that said undefined. Douglas was willing to honor my warranty but then in reading the paperwork I discovered it was not recommended using a generator with it. Another thing not disclosed to me. They didn't even realize it. Which why would they not know these things?? It is overly sensitive sending alerts over every thing. They did agree to remove it so I could get something else and return my money .... However when they came to pick up their sump pump they had no money to give me. After feeling lied to I did not give them their pump. I now have to return the pump to the office and then I get a check. I would have recommended their water conditioning but at this point I definitely don't trust them. This sump pump is apparently new to them and they have no knowledge of restrictions it has. I'm deeply disappointed this happened as the installers Connor and Wes were great and did their best to help. I definitely do NOT recommend this company at all especially their sump pump that they know nothing about. Call the manufacturer like I did. Every little thing voids the warranty.

Reynolds has always been amazing! I have had their products since 1985. This time service was…read moreslow and even more frustrating was that it took a week for them to come pick up the garbage" from my installation.

Lou came to walk through the options and pricing. He explained what would be best for our house,…read moresetup wise. Felt like he was pretty honest about best options. We went with the 32 water combine for about $2700 installed. I did a lot of research and met with a few companies. I think Lou was pretty straightforward and gave me the option that was best suited for our potential use. We have had it for a few weeks and have been happy with the new water. Feel like the water we had previously was pretty hard (about an 8-10 on hardness scale) and we are on Detroit water so it's highly chlorinated. The water is noticeably different to us and our water tastes cleaner, you can tell. Jason did the install and he was very nice and did the install quick and was very knowledgeable. I would definitely recommend them to others. Give them a call ASAP if you are in the market.

I had an issue with my softener but the owner and manager both took care of everything. We all can…read morehave issues but how they are resolved is all that matters to me as the consumer. I'm confident in referring customers to this business. I have my service call tomorrow and am confident of their staff. Jeff was awesome at our house and good to my dog, which means everything!! . Sean Murray

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

Did a very good job, very good craftsmanship. Prompt and came when they said they would…read more We had them replace a sump-pump and reset a toilet. If I would say anything, they're maybe a little on the expensive side of things.

I called to get an estimate. Only their repair person can give an estimate after they charge you…read more$50 to come on site for a check on the issue. If you don't go through with a repair, then they will keep the $50. It would rather stink to pay $50, have them come out and then the price is way more than other estimates that I've already received and then I'm out $50 and have to still pay additional money for someone else to do it? No thanks. Why would I have them come out when they can't even give me an estimate. I told them what the issue was, other establishments were able to give me an estimate at the least.

My goto for salt for my house both for the softener and to deal with my angled drive way. Pleasant…read moreand attentive people. Highly recommend.

I've ordered softener salt deliveries from them for several years now. I have nothing but praise…read morefor their delivery and service! The young men that deliver are friendly and polite, and I especially appreciate that they open the bags and fill my softener!

My iron filter system recently stopped working. I contacted Rochester Granery who installed it 32…read moreyrs ago. Although they no longer provide water conditioning service, they recommended Danny Johnston owner of Rochester Water Conditioning, Inc. I called him at 9:30 in The morning and he came out to give me an estimate On replacing the system that afternoon!!! His estimate was a third of what Culligan wanted for the same replacement system. The next morning he arrived on time, Removed the old system, and installed the new system. My water pressure is 100% better, dishwasher cleans my efficiently, and filtered water taste Amazing!!!! I Highly recommend Danny and his company. He is honest, Prices fairly, and delivers on time. I have Never experienced a more trustworthy efficient company.

From the owner: Rochester Water Conditioning, located in Rochester, MI, has been a trusted provider of water…read moresoftening and conditioning equipment and services since 1987. With decades of experience, they specialize in enhancing water quality for both residential and commercial clients. Whether you need installation, maintenance, or expert advice, Rochester Water Conditioning offers reliable solutions tailored to your specific needs.

As noted in other reviews, Glen is simply fantastic to work with. Very knowledgeable about wells…read moreand general plumbing issues. Communicates effectively and is prompt in responding to your concerns. Came out to check my well pump and made numerous helpful comments on improving the use of my water treatment system. I highly recommend using his service should you have well related issues. You will also find him to be highly competitive price wise.

Glen came out same day to deal with a well issue that was causing water to stream into our…read morebasement. He immediately knew what the issue was just by looking at it and after a short description of the issue from me. He promptly was able to get the equipment he needed to the house and get misdig on site to mark so he could dig. We had another plumber come the day before and try to tell us significantly more work needed to be done. The price was very reasonable and he was great to work with. I'd highly recommend Maglothin for anything well related!