They use Bait & Switch tactics. I was told I would get 0% financing for my softener, but of course i had to sign that day in order to receive that rate. THAT IS THE ONLY REASON I AGREED TO PURCHASE THEIR SOFTENER. The man I purchased from told me I was approved he had me sign something on his tablet and left. About 2 weeks later, they showed up to remove my old softener, because I called to complain they hadn't removed it, they handed me a piece of paper with the lending institutions name and said they would be calling to arrange payments. I then said to him "I still have 0% financing, right? His answer was "oh yeah, right" A couple days later, the lender called to discuss the payments on my 9% loan. She didn't know anything about a 0% rate. Called Leaf Home Water Solutions to ask what was going on and was told I didn't get approved for the 0% rate so they went with the other company. No call, no email, nothing to tell me that I wasn't approved. He said well "it says on the form you signed that if you're not approved for 0% they will go to a different company. Don't you read things before you sign them?" I'm 71 years old I guess I come from time when sales people explained things to you and were honest. And on top of their unethical financing practices,they sold me a unit that was actually too big to fit in my space, but the installer managed to squeeze it in. Lastly, their softened water feels no different from what we had. Our skin still itches. Not happy with this company at all! read more

Terrible customer service. By far the worst I have experienced. Difficult to schedule annual maintenance. Almost impossible to get a repair done. Two weeks without water treatment due to a leaky system. read more

THIEVES!!! This company overcharged us. We contacted the salesman, Brendan, several times. Each time he promised to have it credited back. Of course that never happened. We had to dispute the charge with our CC company; we only disputed the amount that was incorrect. Not the entire charge. This dishonest company refuted the dispute with paperwork that conveniently left off the amount THEY asked us to pay the plumber out of our pocket. I guess we have to rely on the justice system to get some relief from the SCAM! read more

They installed under sink kitchen water filtration system in November of 2025. Installer nicked a water line. It flooded our kitchen when we were gone. Told us they would fix it, and to get an estimate. I had to do cleanup myself. They passed me around from person to person for months! They finally admitted they were looking for installers insurance co. I got a letter, from one company, stating he wasn't insured. Then in MARCH I got an email from Leaf stating where he was actually insured. Their adjuster told me I did not have it properly dried out so he couldn't pay for my cupboards. He said he considered repairing, but I didn't have it dried out properly. He also said he couldn't give me the full amount to replace flooring because of State Law! Just wanted better water! Now, thanks to Leaf Home Water Solutions, my kitchen is a mess! read more

Lying manipulative sales rep. Company doesn't care The sales rep. lied to my wife telling her we had Arsenic in our system. They don't even test for arsenic as demonstrated by the copy of the test I secured after the fact. I told him: "we are not buying today". After I left he shamed my wife into buying by using the Bible as a club. Then proceeded to put her in a 10 year contract at a ridiculous interest rate. The company fired him but will not acknowledge we are due compensation. I want the system gone and finance contract cancelled and interest plus principal repaid. I don't do business with liars. Do you see any arsenic in the sample tested? I got this from the company after the fact read more

Leaf Home Water Solutions - No Arsenic Here! - Water Purification Services Near Me - Wixom, Michigan

I had a great experience with my salesman and he's always there if we need anything. I would highly recommend this company to anyone.

Horrible company to deal with. Customer Service wants a credit card before they ever even send someone out. That's shady practice. I have been trying to get the annual service done on my system for almost 2 months now. Every time they have a differnt excuse for either not making it out to their appointment or they plain can't fix an issue on the system. It's been unplugged for 2 months now and every time we call customer service they say it shows that our annual maintenance has been closed out as done. What the hell? You can never get a hold of a manager and they just plain don't care. DO NOT BUY A SYSTEM FROM THIS COMPANY! They will not only overcharge you for this system but when you need help , there isn't any available. I want to send the whole thing back! NO communication, horrible service and way overpriced! read more

Absolutely terrible service and communication. System functioned for ~1 year when it completely quit softening and filtering our water (which simply has ~25 gpg hardness and 1.8 Ferrous (Iron) 0.1 Ferric (Iron). Service department has been out multiple times unsuccessfully making any progress in correcting the problem. Every time they change all the settings as if they were wrong for the first year, just grasping at straws. You cannot speak to any service supervisor or anyone above call center that simply, who will tell you they have 48 hours to call you back. When they don't call you back, the recourse is to call the call center to give them another 48 hours to call you back. Endless loop of no knowledge no professionalism. Regret ever dealing with Leaf Home Water Solutions. Bring back my Kinetico! Kinetico working perfect for years, just thought I'd reached life expectency at over 20 years, what a terrible decision. read more

My repair man was awesome, even he recommended I get a water softener system, he couldn't believe I was sold the system I have. He made a few phone calls but nobody has gotten back with me. I don't know what to do right now, I'm so frustrated. read more

We were under the impression that our water softener was doing the job, but we were still getting a "tinny" smell to the water when showering. Upon getting our water thoroughly tested, we learned that we were nearly 3X iron content compared to acceptable levels. So in fact, our current water softening system was doing little to help. Since having the system installed, the smell is gone and the water tastes much better (even from the tap, not from the RO system installed).Clothes look cleaner, much easier to clean the house as there is no longer scale on everything and no rust in the toilets.Money well spent! read more