1. Michelle's Cleaners

0

San Jose, CA

Michelle's Cleaners

4.7 (247 reviews)
Closed • Closed

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Services - Michelle's Cleaners

Dry cleaning

Stain treatment

Laundry wash and fold

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I had an extremely disappointing experience with Michelle's Cleaners. I was staying at a hotel after traveling internationally for nearly two weeks and sent several items of clothing to Michelle's Cleaners specifically so I would have clean clothes to wear on my flight home. When my pants were returned, the drawstring had been completely shredded and the surrounding fabric was damaged. I have photos documenting the condition of the pants when they were returned to me. What made the situation even more disappointing was how the company handled the damage. My initial response from the cleaner was to suggest that the pants never had a drawstring in the first place. When I spoke with the owner, rather than working with me to resolve the issue, she repeatedly interrupted me and would not allow me to fully explain the situation. She insisted that the hotel should reimburse me and told me that I needed to leave the damaged pants at the hotel's front desk. There were several problems with that solution. First, any credit to my hotel bill would go directly to my company, so that would not reimburse me personally for the ruined pants. My goal was simply to be reimbursed so I could replace an item that was damaged while in their care. Second, the hotel was not responsible for the damage caused while my clothing was being cleaned. And third, I was traveling home after being away for two weeks and did not have another clean outfit available to wear home. I tried to explain this, but the owner continued interrupting me rather than allowing me to finish. Mistakes can happen in any business. What matters is how a company handles them. Unfortunately, in this case, I felt that Michelle's Cleaners was more interested in avoiding responsibility than resolving the problem fairly. Based on both the damage to my clothing and the way the situation was handled, I cannot recommend this business.

My beloved kilt Michelle revived
Ryan B.

I was heartbroken when I found out my mom put my kilt in the dryer. I was very unsure if it could be brought back. Michelle handled it no problem and in no time, restoring the pleats and texture I loved about it pre-wash. She also sent me off with tips to maintain it. You can tell she loves what she does and knows what she is doing. I can't wait to return.

Returned with ripped thread
Angela K.

I went here due to high rating but came home and saw my clothes to be disappointed. I have very delicate top and had some stains and I was afraid to wash it at home so I decided to get it dry cleaned. Came home and checked my clothes and saw the same stains I requested to be removed and also ripped thread. I get that foundation stains can be difficult to remove but I wish they would at least inform me of remaining stains and ripped thread when I went in to pick up my clothes. They never mentioned anything and charged me for full price. One star due to dishonesty and lack of communication. I would've been understanding if they at least informed me when returning my clothes. *********update********** Owner Michelle was kind enough to reach out to me on my phone and apologized for the inconvenience and miscommunication. I appreciate and admire her professionalism and the pride she carries with her business! She resolved the issue by giving me FULL CREDIT and offered to help removing the stains. She kindly asked me to bring back the clothes to ensure I was happy with the their work! Aw I was super touched by this and will definitely go back to Michelle to get the work done! A lot of business owners overlook negative reviews but not Michelle! She handles it like a boss lady! Thank you for your consideration and thoughtful feedback!

I brought in a pair of jeans for a simple hem and unfortunately, this is what I received back. Instead of a clean new hem, they simply sewed a very obvious, crooked line of tan stitching above the original cuff. The result is terrible and looks incredibly unprofessional.

Felix N.

A Cleaning Service Like No Other! After trying multiple dry cleaning services in the area, I can confidently say that Michelle's Cleaners stands head and shoulders above the rest. The level of professionalism, attention to detail, and overall quality of service are unparalleled. I can confidently say I will not be going to another place as long as I live in San Jose. I have dropped off suits, pants, dresses, you name it. It is a wonderful business owned by Michelle herself.

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5 years ago

Love this place!! Quick cleaning but also great tailoring. My suits fit great and are cleaned fast too:)

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4 years ago

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4 years ago

I have been a customer since opening. Always quality service, consistent, fair pricing. Really welcoming!

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5 years ago

Great service, needed same day service and they accommodated. I would highly recommend. Most definitely ten out of ten.

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8 years ago

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Review Highlights - Michelle's Cleaners

“However, Michelle's went above and beyond when I needed same day service; dry cleaned dropped off at 2pm.”

Mentioned in 6 reviews

Read more highlights

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Holiday Cleaners of America

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(235 reviews)

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Branham-Kirk, Cambrian Park

I had a white cotton/viscose dress, which was dry clean only, and it had 3-year old stains due to…read moremy own neglect. I figured I would wait to get it cleaned next time I wore it.. and I just did not have an opportunity to wear it again until now, 3 years later. It's a very special dress to me, so I consulted Holiday Cleaners to see if they could get it out. I messaged them through yelp before going in, and David the owner was very quick to respond and gave me assurance that he would take good care of my dress. I took the dress in and they started with dry cleaning first, but that didn't get the stains out. They suggested a method to get the stains out that was outside of the suggested care label, and David took his time to talk to me on the phone to walk me through the process. He was very upfront with the risks and cared enough to ask me my comfort level on how far to push to get the stains out. They successfully got the stains out and my dress looks good as new! The whole process only lasted 2 days!!! I dropped off the dress on Tuesday afternoon, and the dress had gone through dry cleaning, stain removal and finishing touches by Thursday afternoon. All the staff I have interacted with have also been so nice and friendly - David, Irene, Lisa. They also have a neat system that you can use to track your progress. TLDR I recommend Holiday Cleaners for their responsiveness, care, honesty, and timeliness. They got a 3 year old stain out of my dry clean-only white dress effectively and efficiently!

I've had an excellent experience with Holiday Cleaners' Wash & Fold Pickup and Delivery Service…read more Their website is incredibly easy to use, scheduling a pickup takes just a few minutes, and the entire process is seamless from start to finish. They pick up my laundry right from my doorstep, wash it, dry it, fold everything neatly, and return it in organized bags placed right back on my porch. The clothes always come back clean, fresh, and beautifully folded. This service has been absolutely worth the money because it saves me so much time each week. I no longer have to spend hours doing laundry, and I can focus on more important things. I highly recommend Holiday Cleaners to anyone looking for a convenient, reliable, and professional laundry service. I'll definitely continue using them! I've had an excellent experience with Holiday Cleaners' Wash & Fold Pickup and Delivery Service. Their website is incredibly easy to use, scheduling a pickup takes just a few minutes, and the entire process is seamless from start to finish. They pick up my laundry right from my doorstep, wash it, dry it, fold everything neatly, and return it in organized bags placed right back on my porch. The clothes always come back clean, fresh, and beautifully folded. This service has been absolutely worth the money because it saves me so much time each week. I no longer have to spend hours doing laundry, and I can focus on more important things. I highly recommend Holiday Cleaners to anyone looking for a convenient, reliable, and professional laundry service. I'll definitely continue using them!

Michelle's Cleaners - dryclean - Updated October 2026

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