1. Michelle McDaniel - The Walter Group Realty

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Redlands, CA

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Michelle McDaniel - The Walter Group Realty

5.0 (3 reviews)
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Carlos Gutierrez - Gutierrez Group

Carlos Gutierrez - Gutierrez Group

(72 reviews)

From initial inquiry to well past Closing, Carlos was there every step of the way with consistent…read morecommunication,insight, and empathy. It felt like I was buying a house with my best friend. He was always in my corner and listened intently to my goals and home desires. This was the smoothest process I have ever had and I have bought/sold several. I highly recommend Carlos because he is extremely patient, knowledgeable, and truly does care about helping people find their dream home vs just selling a house. If you are looking for a realtor who will treat you like family, doesn't rush you, consistently communicates, is super relaxed, and always has your interest in mind first - then choose Carlos or anyone fortunate enough to be on his partner team. I should add, he paid for my first year home warranty and as luck would have it, my hot water heater went out 6 weeks after closing. Lucky enough, thanks to Carlos, I was able to replace the whole system (upgrade to tankless even) for only $75 trade call fee!

I meet Carlos awhile back at Porsche Riverside. At that time I wasn't ready to buy a house yet but…read moreI always kept his contact info because he was super nice and seemed like someone I can connect with. Years passed by and when I was ready I gave him a call. We looked at least 6+ houses until we decided on a new KB build in Riverside. He made the whole transition seamless, and was super helpful through the whole process. I highly recommend Carlos if you are ready to buy or sell your home. Thanks again for helping me became a home owner! Appreciate you!

Century 21 Lois Lauer Realty - Corporate Office

Century 21 Lois Lauer Realty

(22 reviews)

We were transferred from out of state and WALLY LYNARD was specifically trained in the relocation…read more package our company would be offered. Wally showed us many great homes in the area that matched our requests. We found Wally to be very knowledgeable, honest, and pleasant to work with. When our company transferred us 7 years later, Wally again helped us in the sale of our home. All went smoothly..... granted ALL sales/purchases are stressful (we moved 8 times in the last 23 years). Wally really helped with my stress level, when the buyers inspector had some weird things they wanted fixed. She was able to get me names of people to help get the items fixed. Forward three years and we find ourselves retired and wanting to return back to Southern California. We called Wally straight away and she and EILEEN DIDIER (also at the Century 21 Lois Lauer Redlands office) were such a great team helping us buy our current home... and all the way from Texas I might add. They had a notary come to our home in Texas to have us sign our papers. Eileen helped coordinate inspections in our absence. So a year ago I convinced my Father to move down from northern CA, closer to me so I could help him out. I called Eileen and she helped out immensely, she took my Dad and I to multiple cities to help give my dad an idea of what you can get in different cities. Eileen was professional, she listened to my Dads concerns, and answered all his questions. I'm so happy Eileen was able to help my Father find the perfect place to call home. I have given both WALLY AND EILEEN'S names to friends, family and co-workers to help in finding, buying and selling homes. In fact I am so very grateful for Eileen who is currently helping a good friend of mine find a home in the area. He told me he is having problems getting other people to call him back to make appointments to see places, but he said "Eileen has been wonderful". When it's time to sell my Dads place I will be calling Eileen.

Unprofessional! Unrealistic! They play games with peoples dreams and hearts of owning a home…read more They waste your time with counter offers and promises they can not keep. The price of a home keeps changing and all they want is to build up a price to fatten their pockets with commissions. Stay away! Run! You will be happier with another realtor and way satisfied.

Brooks Bailey - Serhant - Real Estate Concierge

Brooks Bailey - Serhant

(47 reviews)

Brooks was an absolute dream to work with! From beginning to end, which was a quick and painless…read moreprocess, we were taken care of with the utmost kindness, care and professionalism. Our home sold in record time with no hiccups. We received three offers within the first two weeks and closed escrow in a month. With our plan being to sell our home and move into a rental while we build our dream home, we came up on a huge bump in the road - trying to find a rental. I looked everywhere and called daily, but had zero luck; in the climate of Covid there was absolutely nothing available. In a panic I reached out to Brooks, who promised to take care of us. Like pulling a rabbit out of a hat, he made magic happen. Just days before we had to move out he was able to find us the most beautiful rental accommodations in Redlands, which has been perfect for our family. I have to admit, the process was so quick and stress-free that at times it seemed almost too good to be true and we had to check in with him to make sure it was all a reality. Brooks and his team made our entire process seamless. We recommend Mr. Bailey to all our friends and family and will use him on any future transactions.

Terrible escrow experience with Brooks Bailey. He…read morerepresented the buyer in our transaction, and it was a terrible experience from start to finish. Long story short, the buyer failed to sign the necessary documents to open escrow on time, stringing us along for weeks without a valid loan commitment. We were repeatedly given weak excuses and unfulfilled promises. Mr. Bailey claimed he had successfully navigated these situations before, yet his multiple extensions yielded zero results. We finally gave him a strict, final 48-hour deadline. Minutes after the deadline passed, he called to say the documents were being sent over. We waited until the next morning, only to find out that absolutely nothing had been received. While an agent cannot control a client's actions, Mr. Bailey is entirely responsible for his own lack of follow-through. He failed to properly vet the buyer, verify paperwork, or submit documents in a timely manner. What should have been a straightforward 35-day escrow turned into a chaotic 60-day nightmare. Because of this, our family is now stuck navigating a changing market with rising interest rates as the winter season approaches. Our neighborhood deserves better representation; it is a shame to see a beautiful home and a good opportunity wasted due to the negligence.

Michelle McDaniel - The Walter Group Realty - realestateagents - Updated October 2026

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