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    Michele Pelafas, Inc.

    2.3 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Michele Pelafas, Inc.

    Home interior design

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    11 months ago

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    Steinhafels

    Steinhafels

    (57 reviews)

    We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

    If I could give ZERO stars I would!!…read more DONT EVER BUY FURNITURE FROM HERE!! The customer service is horrible!! We purchased a recliner sectional about a year ago and need parts replaced. The Velcro on the back of the sofa meant for hiding the wire connections and keeping them protected is defective and doesn't stay intact. This led to electrical components no longer working and making the couch completely useless. Now we cannot recline any of the pieces. We purchased the "VIP protection plan" when we bought the couch. We were told by our sales person, Fikrat, that if anything is defective or breaks they will replace it with a new piece. We were also told that it will cover any type of defects or pet damage. Well that was a lie!! We filed a back at the beginning of September and it was immediately denied!! After fighting back and forth with customer service and servepro (the insurance company) we got them to agree and send one of their "certified technicians" out so they could evaluate. We were then ignored for awhile, no communication whatsoever about parts having to be ordered. When we called to follow up, we were told the parts had been ordered and they would let us know the ETA. Well they never did and we had to reach out again multiple times. I was told multiple times though multiple phone calls that they would get back in contact with me to update me and never once did they. We just kept being told, "the parts were ordered. We will call you back in a day or so to let you know the ETA" and then we would never receive a call back. Turns out the parts were never ordered until 10/31 (almost 2 months after the claim was filed) due to "confusion as to which parts needed to be ordered." However, was assured it was a "certified technician" that evaluated the couch so why such the confusion on what was needed to be ordered?! Their "VIP warranty experience is trash" now I'm being told that the parts to repair the sofa will not arrive to me until March of 2026!! Then I have to schedule an appointment for them to send someone out to repair it. So we're going to be going on probably 7+ months without having a working couch!! I've called servepro and Steinhafels customer service multiple times. The girl I spoke with yesterday was extremely rude and refused to let me speak with a manager!! The sales guy, Fikrat, completely ignores our attempts to reach out for assistance (he has read notifications on his texts and they are read and blatantly ignored). Do yourself a favor and save yourself from the headache, hassle and regret and go somewhere else. We paid over $6,000 for this sofa that was defective basically to begin with because of the Velcro issue!!

    Michele Pelafas, Inc. - interiordesign - Updated May 2026

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