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    Micheal Lupa,MD

    5.0 (1 review)

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    10 years ago

    Best Dr ever most compassionate caring knowledgeable doctor we have ever visited. This man's on point

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    Sacramento Ear, Nose & Throat - Roseville

    Sacramento Ear, Nose & Throat - Roseville

    2.7(55 reviews)
    2.3 mi

    First, the front desk office personnel were extremely helpful and friendly. I was taken into the…read moreoffice right at my scheduled appointment time. The hearing test that I was given was the most thorough that I have ever received from the previous 2 offices that I have visited. The M.A. who preceded the Dr. for vitals, health history, etc. was very attentive and kind. The Dr. took his time to evaluate my condition and I wasn't rushed. He genuinely cared about my health and symptoms. I would absolutely recommend Dr. Tim Fife to anyone experiencing issues with ENT. He holds a very compassionate interest and exemplifies the highest of standard in caring for his patients.

    This office is a masterclass in poor communication and impossible expectations for patients…read more I am an established ENT patient who called needing to be seen urgently. I was told I couldn't be scheduled because there was "no referral on file" and that my previous referral had expired -- only to then be told that my prior referral was never sent at all, resulting in the doctor not being paid and supposedly "eating the cost." As a patient, I had no way of knowing this, was never informed at the time, and should never have been made aware of internal billing failures or financial consequences in the first place. That information was inappropriate to share and felt like an attempt to shift responsibility -- or guilt -- onto the patient. At my last visit, I wasn't actively having symptoms at that exact moment (because ENT issues are not something you can schedule on demand). The doctor seemed annoyed that I was even there, yet explicitly told me to call back when symptoms occurred, advocate to be seen urgently, and inform staff that he keeps openings -- even over lunch -- for this exact situation. When I followed those instructions, I was shut down by staff, told I needed a brand-new referral, informed the doctor would be out for two weeks, and offered a medication refill -- for medication I've never been prescribed because I can't get seen when the issue is actually happening. So to summarize: * I can't be seen without a referral * The referral process apparently isn't handled correctly * I'm told to come in only when symptomatic * Then told I can't come in when symptomatic * And somehow this is all the patient's problem The entire experience feels disorganized, dismissive, and borderline gaslighting. Patients should not be expected to navigate internal billing failures, referral errors, or be made aware of who did or didn't get paid just to receive basic care. I will not be returning.

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    Sacramento Ear, Nose & Throat - Roseville - Wall lettering.

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    Sacramento Ear, Nose & Throat - Roseville - Sign on door.

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    Randall Ow, MD - Sacramento Ear Nose Throat - Randall Ow, MD

    Randall Ow, MD - Sacramento Ear Nose Throat

    2.9(25 reviews)
    2.3 mi

    I would give this Dr 0 STARS. The only reason you see a star is because asked it would not post…read morewith 0 stars My experience with this Dr was the worst. After having HIM PERFOM sinus surgery I was having difficulty breathing. I scheduled an appt where I had to bring my grandson with me, which I will add was a toddler. Dr Ow was running behind and finally appeared to only tell me "why are you here? I have cancer patients here. Maybe I should schedule you weekly appts" very sarcastic. I told him I couldn't breath and the mri showed scar tissue blocking my ability to breathe after his surgery. He then raised his voice to me in front of my grandson, at that point I asked his assistant to take him out of the room as he was frightened. The arrogant Dr proceeded to tell me me that both he and his staff would have to miss their lunch to attempt to open up my blocked sinus. After quite a wait he appears attempting to probe my nasal passage with a metal instrument which did not work but only caused great pain. He then said it was blocked and required another surgery. At the hospital he told me he was my surgeon and I could not have my primary and infectious disease Dr contact me or the hospital snd questioned me where and how did my Dr get involved. Quite the dictator. After my procedure I saw him walking out of the surgery room with his arms in the air yelling this will never happen again. At my post surgery appt I asked him what he meant by that and he said he has never had to repeat a surgery. I then asked him why he felt he could yell at his patients in the manner he did. Again spoke to me with no compassion and arrogant as ever. I would NEVER RECOMMEND HIM TO ANYONE! And NEVER RETURNED YO SEE HIM! If someone refers you to him, run and don't look back. He is AWFUL

    As others have stated, Dr. Ow is very arrogant, and rude. I do NOT recommend him! From the moment…read morehe entered the room, and during the whole appointment, he was unwilling to really listen to my concerns. When I confronted him about his demeanor, he told me he had just told the previous patient that he/she had Cancer in their mouth. That does not give him an excuse to treat me poorly! During my appointment at one point, he opened the door and spoke loudly to one of the medical assistants asking her to pull up info on a computer regarding ____, the diagnosis he was potentially considering that I had. Everyone in the hallway leading into the rooms could what he said! He had no regard for privacy at all, or HIPPA rules. I made an appointment with another ENT. I will NOT make any future appointments with him ever again! Do yourself a favor...find another ENT!

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    Randall Ow, MD - Sacramento Ear Nose Throat - 2 Medical Plaza Drive, Suite 235

    2 Medical Plaza Drive, Suite 235

    Randall Ow, MD - Sacramento Ear Nose Throat - Sacramento Ear, Nose & Throat

    Sacramento Ear, Nose & Throat

    Randall Ow, MD - Sacramento Ear Nose Throat - Dr. Ow and his wonderful team (Jennifer, Melle, Dina and Karla)

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    Dr. Ow and his wonderful team (Jennifer, Melle, Dina and Karla)

    Micheal Lupa,MD - earnosethroat - Updated May 2026

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