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Michaels

2.5 (20 reviews)
Closed • 9:00 am - 9:00 pm
Updated a few days ago

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Nothing here says give your name, show ID and sign for your page

I want to give zero stars. I wrote this email to the CEO and customer service of Michaels and didn't get a response so I posted it on their Facebook page. They removed it and called me to tell me they are sorry for the confusion. I explained to them that I am not confused. A sign is posted interior store stating one thing and they are doing another. I then posted the question "Why was my post removed and that was removed?" Micheals doesn't care about their customers and the value for the costs at the store isn't worth it since they only have 20% off coupons. This is what the email read: Once again I have a complaint about your store in cross county Yonkers New York. I made a purchase online for in store pickup. I walked into the store, did some shopping, went over to the self pick up station, found my bag then went to the counter to pay for my other items. When I approached the checkout desk the cashier asked for my name and ID. At first I didn't realize he was talking to me. I asked why Does he need that information and he said because I made a pick up of an online order. He said I had to show him I'd and sign for the package. In all the michaels stores that I have picked up online items I have never been asked for ID unless the item was brought to me from an employee from behind the counter. I told him that not required and he told me it's always required. That isn't true and I believe this is a case of racial profiling. If I didn't need additional items I would have taken the bag and walked out. If he had a customer he wouldn't know I picked up a bag and I would have walked out. Asking me for I'd unnecessarily could have gone several ways however I showed him my ID knowing that I was going to send this email of complaint. I am attaching photos of the pick up station that clearly states HELP YOURSELF TAKE YOUR ORDER FROM THE BIN AND LEAVE THIS SLIP HERE. This location is the worst Michaels I have ever shopped. The workers are young and unprofessional, no one is on the floor to help and the checkout line is always long because there only one cashier working. I will not shop here anymore because I am not valued as a customer.

Will be opening 8.3.2018

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9 days ago

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23 days ago

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9 months ago

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1 year ago

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8 months ago

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Photo of Zee H.
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1 year ago

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1 year ago

the MOST unorganized embroidery floss section i've ever seen in my entire life. It is offensive and laughable

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3 years ago

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3 years ago

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6 years ago

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8 years ago

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4 years ago

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5 years ago

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7 years ago

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Photo of James F.
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5 years ago

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6 years ago

Very clean. Customer is fine. Met my hobby needs. Wish they would offer more classes that I can take at this location.

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7 years ago

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8 years ago

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4 years ago

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6 years ago

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Painting Pottery Cafe - Color splatters :)

Painting Pottery Cafe

(27 reviews)

$$

me and my friend went to paint pottery on February 14th and they told us come in 2 weeks and you…read moreshould receive a text. I never received a text. then I called them in March and she told me to come in whenever today so I came as soon as I could I called around 5 and got there at 5:55 I live 30 minutes away. online it says that they are open until 9 expect Sundays they close at 5. so i drove 30 minutes for nothing all because they wouldn't update their website info. still haven't gotten my pottery hopefully soon.

If you are looking to have a fun time, DO NOT GO HERE!! If I…read morecould give zero stars to this place, I would. I have never had such a horrible experience, and I've gone to many pottery painting studios. We came as a family and picked out a large piece to work on together and even though we were all paying a studio fee, the paint was getting rationed to us, and they got annoyed when we ran out and asked for more. SO stingy and unpleasant. Grace hovered over us the whole time, interfering and telling us how much paint to use (she didn't want us to use too much even though I knew from past experience that it needs 2-3 coats of paint or else it looks streaky) It was just so unpleasant. There are no prices on the pieces, and they only allow three paint colors - the whole thing had a dishonest and stingy feel. The owner was mad and huffy because we were working on a large piece together as a family instead of individual pieces. An expensive piece mind you! One of the benches was shaky which made it hard to paint and when we asked to switch for a chair that no one was using we were told we were making too many requests and we should leave! I have NEVER - in any other painting studio - had my paint colors restricted or rationed or told how many coats I can put on the piece or how many people can work together THIS WAS RIDICULOUS!!!! There are so many other local pottery places - find somewhere more kind, family oriented and friendly if you want to have a good time. I wish I would have read the other one star reviews before I came here because what they describe was exactly my experience.

MADE My Art + Design Experience

MADE My Art + Design Experience

(19 reviews)

$$

Update from previous review - 12/1: tried calling multiple times to no avail. Finally got through…read moretoday and wanted to make an appointment for tomorrow and to talk to Jamie about her response to my review. Upon answering the phone, Jamie was extremely defensive and said she would not be giving me a credit or a refund without bringing the piece in first and continued on about how this was an oversight and didn't warrant a review. Bottom line: I called to try and set up another appointment and instead she decided to ramble on to me about how inappropriate of a review this was. I tried in between her continual angry rant explain that I was not able to contact her first about it. When I picked up my piece I tried calling. After her response to my review I tried calling. Jamie became progressively became rude and argumentative despite me just wanting to support a local business. Again, I tried calling multiple times even after I left the place with my project. I waited on hold multiple times, left a message, and attempted to communicate this to her, but she only continued to argue, despite my minimal engagement and direct statement of intent to inquire about the post she left and come back. Terrible customer service. Honestly left the phone call shaken by how a customer could be treated for wanting to come back and inquiring about the response to a review. Disappointed because we had fun the first time and wanted to try it again. Update to Jamie's response of slandering a customer: Never did I ask for a free session! I called asking to set up an appointment for tomorrow and asked since I was going in what my options were for the project that the original post was about! Maybe if she wasn't so busy accusing me of being "inhumane" for an honest review she could have understood what I communicated to the first individual who answered the phone!! So after being yelled at by her and my character attacked for writing a review I told her I was no longer interested in bringing my piece in as it was a gift anyway for someone. Jamie came on the phone ready to just argue and accuse me of being a bad person for writing a review. It's hurtful to be accused and responded to this way for vocalizing my experience. Over the phone Jamie was extremely disrespectful and disruptive. It's unbelievable to be accused of a false review for stating my experience and being extremely disrespected. Sorry Jamie, you will not intimidate me or bully with your business practices or argumentative behavior.

It was overpriced and the staff was not very helpful. The time that I came we did not make an…read moreappointment and they were hosting a birthday party. The person who is helping us seem very inexperienced or not a regular worker there. Most of the staff was occupied with a party and kind of just left us in the back without much tools. They didn't give us a lot of direction so we had to ask every single time for help. They also didn't have the price on some thing & made us wait about a half an hour for the price before we could leave so we were unable to pay.

Michaels - artsandcrafts - Updated May 2026

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