Buying products at the store is easy and fun. Buzz Code Added to order but omitted on shipping label. Delivery of Items PURCHASED on line has been partially unsuccessful. My recommendation is to those who are able: Pick your order UP at the store and bypass home delivery. I am not going to stay home 24x7 to wait for something. There was no attempt from C/Service 1800-6472-4235 @ Michaels to contact Purolator to fix the problem. No refund offered unless the shipping company initiates the return. So good luck to me tracking my purchase directly with Purolator. Latest Updates Last updated on 11/24/2025,Monday November 24, 2025 3:48pm Delayed in transit due to road/highway closure November 24, 2025 12:06pm On vehicle for delivery NORTH YORK, ON November 24, 2025 12:05pm Arrived at sort facility NORTH YORK, ON November 24, 2025 2:24am Arrived at sort facility NORTH YORK, ON November 21, 2025 6:27pm Unable to deliver - receiver unavailable November 21, 2025 8:36am On vehicle for delivery NORTH YORK, ON, M5P1N8 November 21, 2025 6:09am Arrived at sort facility NORTH YORK, ON November 21, 2025 1:46am Arrived at sort facility NORTH YORK, ON November 20, 2025 7:27pm Attempted delivery - receiver unavailable November 20, 2025 7:06pm On vehicle for delivery NORTH YORK, ON November 20, 2025 7:01pm Arrived at sort facility NORTH YORK, ON November 20, 2025 10:59am On vehicle for delivery NORTH YORK, ON November 20, 2025 10:57am Arrived at sort facility NORTH YORK, ON November 20, 2025 8:34am On vehicle for delivery NORTH YORK, ON, M5P1N8 November 20, 2025 12:29am Arrived at sort facility NORTH YORK, ON November 19, 2025 8:13am On vehicle for delivery NORTH YORK, ON, M5P1N8 November 19, 2025 2:00am Arrived at sort facility NORTH YORK, ON November 19, 2025 1:57am Arrived at sort facility NORTH YORK, ON November 19, 2025 1:56am Arrived at sort facility NORTH YORK, ON November 19, 2025 12:36am Label information electronically submitted PUROLATOR November 18, 2025 1:37am Departed sort facility ETOBICOKE, ON November 18, 2025 1:36am Arrived at sort facility ETOBICOKE, ON November 17, 2025 6:41pm Arrived at sort facility ETOBICOKE, ON November 17, 2025 6:09pm Departed sort facility TORONTO, ON November 17, 2025 6:09pm Arrived at sort facility TORONTO, ON November 17, 2025 11:04am Picked up by Purolator at TORONTO, ON November 16, 2025 6:34pm Shipper created a label PUROLATOR read more

No one was helping at the yarn section even though I asked more than one assistant but still no one came to help

Lots of inventory,lots to choose from, great experience with helpful staff , convenient location.

Last Wednesday, I arrived early to meet my friend at Scotiabank Theatre. I hadn't visited this Michaels store since it took over Chapters, so I spent some time browsing around. I used to love hanging out at this Chapters. It had three floors, including a Starbucks on the top floor. I was curious to see how Michaels would use this space. Most of my time was spent on the first floor. I have a love for calligraphy. I don't do it often, but I find it relaxing and fun. I longingly looked at the nibs, pens, and inks. I then moved over to the brush and felt-tipped pens in various sizes and colours. The assortment is decent. There are also a number of bins close to the checkout area. I was drawn to the silicone coin purses. They had cheerful solid colours and ones with designs on them, including donuts and cats. The main floor also has frames for practically everything, from posters to degrees. You can ask for help and custom framing services there, too. I used the escalator to go up to the second floor. This store still has an elevator for those who require it. I loved the second floor. It has sewing, fabric, and craft supplies. I looked at all the Simplicity patterns, and it threw me back to looking at them with my mom at either Simpsons or Eatons as a kid. I nearly got the wrist sleeve pattern to jazz up my wrist support gear these days! For clearance items, you got to work for them here! They are all on the third floor. I'd you feel like celebrating Christmas in July, there are lots of festive items at reduced prices. There are washrooms on the third floor. They seemed to be single stalls for both men and women. The women's washroom was locked when I tugged at the door. The escalators between the second and third floors weren't working. I walked up and down them instead. The elevator was still operational. I recommend signing up online to get discount coupons. Depending on what you're buying, you could save quite a bit! The only downside was that this place did not have the air conditioning on. I was sweating buckets browsing. It was hot and humid outside. It was mildly cooler in this store. I actually moved myself to Scotiabank Theatre's lobby to cool off. The air conditioning was awesome there and I stopped looking like I just came out of the shower. It was nice to check out this Michaels. Markham doesn't have one anymore, so I'm always getting my craft fix elsewhere. (259) read more

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I had seen almost a whole aisle at another Michaels for wedding related products so my friend, her fiancé and I came here in search for similar products. We only found was a small section for wedding related products at this location. We spent a significant amount of time going up and down the aisles in search of anything that would be useful to my friend. She was given plenty of ideas and I'm not sure if she'll be back to make some purchases. read more

Michaels - Arts & Crafts Near Me - Toronto, Ontario

So today's experience was great. Staff today were excellent. One guy was putting out stock and he stopped what he was doing to help me find what I needed. Another who does watercoloring gave his suggestions on paper brands and quality. And checkout was super pleasant. I will say that I purchased a watercolor tube and found out when I was home that it appeared used based on how much paint was on the inside of the cap. So I returned it without issue. That said, I hate when items are returned used and put back on shelves! So I might stay away from tubes going forward. It was early morning so not busy, which is the nicest time to shop. I'm upgrading my star-rating accordingly. Plus the great discounts I get as a reward member on what feels like an everyday basis have me returning! read more

Michaels - Arts & Crafts Near Me - Toronto, Ontario

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Nice to have this art supply store handy right downtown. It's a good place to kill time. Not more SB store upstairs when it was a book store and it isn't missed. Everything looks spaced out and more stuff could fit in this spacious location. There seems to be a good selection of certain items, but I had the feeling that there wasn't enough of an effort to stock everything. Everything is quite pricey as well, so don't go in thinking you will get a bargain. Nice to see you Michaels! read more

Michaels - 3rd floor view - Arts & Crafts Near Me - Toronto, Ontario

Laughably overpriced, limited selection. Can never find a worker to help me. Go online or to the dollar store.

I love me my Michael's! Great downtown location for this city girl. I'm a crocheter so I mostly hang out in the yarn section! Ha! But a few times this past year when I've gone in looking for something like animal eyes (cat/dog) to make a bag or stuffed animal, they don't have them. Another time I was looking for something like an awl to poke in fabric so I could crochet it onto a blanket, didn't have it but we found a quasi substitute. The staff are awesome! Pleasant and friendly. read more

This place is three huge floors of craft things, little gifts, decor and more. I don't want to hate on them too much, because I know they probably have what you're looking for. But man! Coming in here around the holidays is terrifying. Santa puked all over the place and it's really hard to find the basics. They would definitely benefit from more staff, and more consistent pricing. Some things are wonderfully cheap while others are shockingly expensive, and I'm not talking about pencils vs gold, just similar ingredient crafting goods. Enter at own risk in December. read more

opening in the old location, of one of the biggest stand-alone chapters in the country. micheals took its place. they did an amazing job flipping the place into a bright and somewhat decent example of a micheals store, however, i've experienced better at other micheals locations. the staff are eager to help, but i feel they need a bit of time to get used to where everything is, and the same line has to be said for the cashier, the cashier wasn't sure how to apply my coupon to the bill, and then forgot to give me back my change. i'm gonna chalk it up to nervousness, at least they are better then any other art store in a 5km radius. AS always, print off a coupon, before coming here, OR downloading one to your phone. read more

If you want to wait ten million years in the cash line then this is the spot! Besides that the staff are friendly.

The selection is good for crafts, not fine art. On more than one occasion I've found them to be very unhelpful. The staff aren't very knowledgeable about their stock - asked for a Speedball pink rubber which I had purchased there last year- the staff showed me the stamp section twice, then insisted they don't carry it, when it was kept on a different floor in a totally different area. read more

Giant craft-store full of seasonal decorations and artsy things. I'm not much of a crafter but my girlfriend is and she likes the yarn section. We also bought all the Xmas gifts for her niece and nephew here. Seemed like pretty good deals, especially for some of the lower end art supplies like paint and crafting starter sets. read more

This is a new store in the old location of the downtown Playdium. 3 floors of arts and crafts supplies! The first floor has fine arts (painting, drawing, etc.) along with frames and custom framing. The second floor is beading/jewellery making and yarn. The top and largest floor has seasonal, floral, ribbon, glassware, and all the various craft supplies (scrap booking, soap making, wood carving, etc.). Nice big open store and easy to find stuff in. Unfortunately, like most Michaels stores it was way too hot inside. It was cool and windy outside but inside felt like a sauna, Prices are pretty much the same all their stores and not jacked up because it is in such a high rent district. Always be sure to go to their website and download the latest coupon before shopping as they always have a coupon there. read more

Michaels - Looking down from the 3rd floor - Arts & Crafts Near Me - Toronto, Ontario

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I like the idea of the art superstore, but in real it too difficult for me to get the applies that I need. The only thing that I always buy from them is embroidery floss. There are always half empty shelves with the floss and on all my questions about the expectation of the itemI'm getting different answers. As a result, currently I'm waiting more that three weeks for one item and they never know when it will finally at stock. read more

Michaels - Arts & Crafts Near Me - Toronto, Ontario

Great selection .... When in stock. They need to get people who understand the products that they sell... Came in several times and it was hard to find anyone on the third floor who could help me with anything really. I'm pleased with Micheal's being in the area none the less. I just hope for future hires they consider always having at least one person who understands what they are selling. The first time I went in for gold leaf paint no one was even around to help.... Out of all the floors I finally managed to find a representative on the third floor. Once I asked her where I could find it she asked me to wait because apparently she was the only person working and had 3 other people in front of me?! How can such a large store be so understaffed on a weekend morning I don't know.... I was very happy to see on my second visit that this has changed. They now have many more reps working the floor ...unfortunately when I went to ask about some stain glass products again, I was not able to get the help I needed from the first representative.... I was however referred to Amanda (on the ground floor) who was able to answer my questions. Service is definitely getting progressively better. UPDATE*** Went back a couple more times since and they are definitely getting things more organized! I have to say I really love all the 50% off coupons from this place! I don't go to any other places for art supplies anymore because of the amazing prices and they stock is unreal! read more

Lots of variety, but I needed something from a section that turned out to be poorly maintained - felt. If you're going to stock it, keep it in stock. read more

Michaels - At least the prices would be good if there were stock to purchase - Arts & Crafts Near Me - Toronto, Ontario

I felt like a kid in a candy store entering an Arts & Crafts paradise. This Michaels is huge! Three levels of goodness divided up by art supplies, beading, scrapbooking, etc... I come here to get my happy 365 planner supplies -on the pricey end but there are always coupons available online to get really good deals! read more

Couldn't find the one that I was looking for. They used to carry hundreds of cross stitch, needlepoint and other kits. Now, they have a total of 12. It's shameful. I was shocked when I saw the (lack of) selection!! Shame on them! Too bad, they used to have a lot of awesome stuff! read more

Staff is not very helpful and not very knowledgeable. There are 52 cash registers and only ever have two open and they always have a line at least six people long. Figure it out. Framing is also WILDLY expensive here (even with the 'discount' coupons). Go to The Framing Depot (on Lawrence) instead. read more

I've always wanted a tri-fold. It has been my life long dream. I've longed to be fulfilled with a white folding cardboard board. My therapist tells me that receiving a white crisp presentation board will fill the void in my soul. When I entered the store I could hear angels singing and the doors were glowing. I was in Arts and Crafts heaven. I browsed the amazing aisles filled with godly objects, such as ribbons, yarn, scissors, and even cotton balls!!!!! At last, there it was, the aisle that I'd been waiting to see for my entire first trip to Micheal's, the tri-fold aisle. I know people have bought me tri-folds before but those do not come close to the quality of the ones i found at this heavenly place. Clearly, this store is THE place to be if you are like me, a person with a passion for presentation. read more

Wow. The prices of canvases boggled my brain. So expensive. And the only canvases that were on sale all had puncture holes in them. So I ended up buying 5 canvases in a bundle, 4 were okay but the 5th had a puncture hole in it. I basically did the math and determined that it was my best option to buy 4 good canvases and I am not sure what to do with the 5th one which has the puncture hole in it... I dunno. Add more puncture holes and claim it is a minimalist painting? I also bought a miniature wooden castle tower on the 3rd floor, which was pretty cheap. Good place to buy that I suppose. Was not impressed by the ridiculous prices on the gallery canvases however. Just ridiculous. read more

Came during the busy holiday season. Poorly organized, poorly tidied. Price labels missing all over the place. Absence of intuitive ways of finding anything, problematic when a store is split into multiple levels like this. Staff all but invisible, one turned and walked away just as we made eye contact. Not a good experience. Won't be back. read more

There are 3 levels to this corner location I was dragged to, and pretty helpful staff.

Fabulous knit and crochet classes. The instructor is very patient and knowledgeable in these crafts. Easy to talk to.

I just left this Michaels location and I am LIVID. The idiot working the cash didn't know how to use a scanner and double scanned half of my items in front of me. I must mention that she WASN'T new to the job just someone who apparently has ZERO customer service skills. She yelled at me saying that it was not her fault and that she didn't in fact. I then counted each item with her one by one like she was 5 years old and pointed out each item that I had watched her double scan time and time again. She told me that I was wrong repeatedly. After 7 minutes of her fumbling around and blaming me she decided that she would start all over again because "I had messed her scanning up". Yes, me on the other side of the counter who was totally polite to her until she accused me of lying and making things up. Terrible terrible terrible service! I will purposely go out of my way to avoid this location at all costs from now on. read more

Shout out to the manager Alex. Was so stressed about budgeting, so she offered me some discounts and validated me on how good the project would be. So friendly, so kind, and i saved so much money and stress. read more

This Michael's is located where the old Chapter's/Indigo used to be. It's big (3 floors), very well lit and the times I've been there, all the Michaels staff were helpful and personable. Now getting there is a pain (located on the southwest corner of John and Richmond) and a craft store doesn't seem to fit in that neighbourhood. No street parking so it's the big underground lot that is toooo expensive. Even when I use a 50% coupon at Michaels, I feel like I've been ripped off and any savings nullified by paying for parking. It's a big store but I have never left that location with multiple bags of stuff. I do at some of the other locations though. I also think the selection of items aren't as well stocked as other locations. Although I'm only 3 Kms away from this location, when I want to make my my odds better at finding the items I need, I'll drive to Etobicoke or Scarborough which are much further away. Giving 2 stars because it's a brightly lit and clean store and the staff are bright sparks. read more

I used to think Michaels only sold yarn and other boring "old people" items. Boy, was I wrong!!! I entered the downtown location one day to use the bathroom. This is where an Indigo store used to be. I felt bad for entering the new store. I browsed around afterwards and I could not believe all the cool items they had!!! Over the past couple of years I have bought many items at Michaels. They always have coupons which is fantastic. They are very smart with how they run their business. I am so glad this store came into my life. Most of the items I purchased were used to make gifts for people. Their slogan "Where Creativity Happens" is the truest slogan out there. They sell items for anyone from beginner crafter to advanced crafter. There simply is not another store in Toronto that offers the variety of items that Michaels has. The downtown location is my favourite one even though the one at the Stockyards is closer to me. There should be a Michaels in every neighborhood of Toronto. If you have never entered Michaels, DO IT!!!!! read more

My first impression of this store was how big it was. I was amazed initially that it had three floors full of stuff. I generally really like searching through the drawing and painting section where they store a lot of canvases, brushes, colour pencils, and other supplies. However, I found this store to be somewhat messy and although they had a large selection of stuff the overall organization of the store made me want to skip that section and browse through other stuff. I did like how they put up small sample canvases and paintings of how to use their products such as the gloss and glazes though (something I have not yet seen in some of the other stores) I found the third floor to be somewhat more tidy with better lighting. They have a decent collection of paper pads, stamps, etc for scrapbooks, but I guess the overall organization of the store kind of takes away from the overall browsing experience. Other than that I would say it is not terrible but it's A-OK read more