Did a great job restoring my Mother's wall clock. It isn't anything fancy, but she liked it, and…read morenow that she is gone, I try to keep it running and Jim did a great job. Runs like new. Communication was great so not sure of the experience some other reviewers said about no answer or not returning calls to messages left. He called and left a message after diagnosing the issues, I called and they answered during published business hours. Reasonable cost and supper good customer service. Will take all my timepieces there.

Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

This is a great store! It's fresh and tidy in there, with lots of beautiful watches on display…read more Rick, the owner has great knowledge and passion about old timepieces; speaking with him is informative and fascinating. Best is his sense of honor. I brought in a vintage watch for a new band. After helping me choose one consistent with the period he noticed that my watch would need some minor repairs to accept the band. He quoted me a fair price and he took the watch to make the repairs. Later I found out that much more than minor repairs were needed. Rick had to disassemble, fix and clean the watch. But despite all the extra work and time he spent he stood by his quote. I so appreciated his integrity and, yes, generosity. A really fine experience!

Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

Beautiful watch and jewelry selection, the only jeweler in Hartford worth your time. Knowledgeable…read moreowners, willing to go the extra mile to make sure you're taken care of.

Great place! Great service! Highly recommend! The store's owner as well as his wife are the kindest…read morepeople. They really took good care and we're a huge help.

M wife and I had to have our wedding rings reworked and the work performed here is amazing. The…read moreprice was quite reasonable. Highly recommend this jeweler.

Super helpful young woman stepped up and did a great job when I had a key fob that needed the…read moretiniest screw imaginable to hold it together. She also replaced my watch battery expertly and at reasonable cost. I will recommend this jeweler to anyone who asks. I'm very pleased that I live literally minutes away when some customers are driving some distance to do business with this truly professional jeweler. Two thumbs up!

I was nervous about going into a higher end jewelry store looking for a Rolex. I was greeted by…read morechris and we just hit it off. Super nice guy, genuine, and made me feel welcome. He added me on the list for the extremely hard to come by watches that I had my eye on. He came through and called me when one came available! I couldn't even breathe when I received the phone call. I will be sending friends, family and customers here who ask. Park at the Marriott parking garage as it's tough to find somewhere on the street during lunch and dinner times.

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

I received a new LIV quartz chronograph watch as a gift. I needed to have the SS band made smaller…read more- so I just stopped in to Zabians Fine Jewelers and was impressed that they took me right away, the sizing was done and the links were removed by the owner in a couple of minutes. I was thoroughly impressed. Imagine I Was in the market for a piece of jewelry. Such a wonderful family Thanks Mo. Arthur

My parents had the most wonderful experience at Zabian's. After going to a jewelery store in…read morePittsfield that wanted $40 to replace a watch battery and wanted her to leave her watch for several days, Zabian's charged $10 and completed the task while they waited. They felt they were treated so fairly. And then, they discovered the fabulous selection of men's clothing next door. They (and we) will be returning! Thank you Zabian's.

Love the people and the business! I just got and old ring that was my mom's resized and adjusted…read more They did a fantastic job and I wouldn't go anywhere else.

I've recently shopped in Springfield for years for my jewelry. I Priced a heavy gold bracelet 60…read moregrams and I couldn't believe the price was $1200 less in Ware than Springfiel. Also, my wedding ring and diamond was $1800 less for the same exact diamond and band I had priced out in Springfield after I went to three places.No pressure or upsale ,made me very feel very comfortable.

Repaired my Willis Judd magnetic bracelet when the spring pin broke for no charge. Thank you very…read moremuch!!

The customer service at timesquareclockshop.com is first rate! They bend over backwards to help…read moretheir customers! I will shop there many, many more times!

Service Knowledge about diamonds…read morevs man made Knowledge about diamonds Sales people polite not pushy

So today , I was shopping around on selling my gold , and I stopped by a couple places , and I…read morestopped by luc bond and green jeweler when I went in, they did not make me feel like I was a customer as soon as I walked up to the front counter, the only person that was nice through the whole store was the lady that was at the computer she directed me to where they have a corner where they have repairs. And were they buy gold as I was walking up , he told me before I do anything that he has the worst prices in\nThe area, he was not respectful. He was very disrespectful and laughing at me as I was walking off the store. So I get this, please half of a star because of the lady up front. There's no way that they have 5 star acting like this, they need to be looked into.

I'd been shopping online for a diamond engagement ring for a few days, doing diligent research and…read moretrying to understand a good balance of quality versus cost, when I hit a brick wall - I had absolutely no way to know the exact size of a 1 carat diamond without seeing one in real life. So that's what got me to stop into Kevin Edwards. I said adamantly, "I'm not looking to buy, I'm just kind of starting to look around, and I was hoping you could just SHOW me what a 1 carat diamond looks like, just so I have some perspective." No questions asked - Marc brought out a few different 1 carat diamonds, all different shapes and clarity ratings, some set, some loose. He let me hold them and analyze each - even take pictures - while also giving me some exceptional knowledge on what to look for without once coming across as pushy. It only took a few minutes and I left with a thank you and goodbye. With that kind of friendly, knowledgeable service to someone who explicitly stated they were NOT buying, I was totally sold and went back a couple days later. Marc has had the best care, empathy, and eye for detail at every step of the way and I'm fully confident that she is going to love this ring, thanks to the customization and expert considerations he's put into it. I can't speak highly enough of the quality of service Kevin Edward gives and suggest it to anyone, especially a first-time buyer such as myself.

I had procrastinated on getting my wedding band resized and fixing a missing diamond on my…read moreengagement band. I had thought it would be more difficult, but after going to Kevin Edward jewelers, it was a breeze. They gave me an estimate the same day and had then back to me in less than a week. Not only that, but they cleaned them and they were gleaming like new. The price was very reasonable and the whole process was very friendly and simple. I would definitely go back for my future jewelry needs.