Absolutely wonderful business. They were recommended to me on a local town forum because I've had…read moremy wedding band for 7 years and the white gold was YELLOW. Next to my platinum engagement ring it looked so gross! I emailed them to see if they offered dipping and they responded almost instantly. They told me to drop in any time. For $20 I had my ring redipped, cleaned and polished and they even cleaned and polished my engagement ring for me. They look brand new! I missed the girls name who helped me but she was so friendly and personable and was very helpful! I can't wait to use this business for all my future jewelry needs!

Great prices for my unwanted jewelry! I was very happy I stopped by. You will be too.read more

If you are looking for an honest, ethical and true professional jewelry store, look no further then…read moreDunbar Jewelers. I found this Jewelry store four years ago, and everything I have purchased, or had repaired, have been nothing short of amazing. Chuck, Hilary, Anne and Lucy always go above an beyond, to ensure that you are 100% satisfied. Oh and I would be remiss if I didn't mentioned the vast and gorgeous selection of fine jewelry that is available for the most discerning customer. Please indulge me for a moment, for I would like to share my most recent experience with this team. I own a beautiful diamond and sapphire ring that my mother, who is now deceased, gave to me. I had the appraisal done by a jeweler, that I used prior to finding Dunbar. Unfortunately while on vacation one of the diamonds fell out and was lost. I wasn't too worried since I had the ring insured. I brought the ring to Michael and Hilary, along with the appraisal to have the repair completed. Unfortunately the appraisal that was given from a jeweler who will remain anonymous, was incorrect and quoted the diamonds as half their actual size. Therefore the insurance company was only willing to reimburse me for one-third of the total replacement and repair cost. Chuck and Lucy having listened to my story, offered immediately to compose a letter for me to send to my insurance company, along with the corrected appraisal. Today I was notified that because of the letter and new corrected appraisal, the total repair will be paid by the Insurance Company. Can you imagine my surprise and joy? Especially with the holiday season upon us, this additional expense was going to be difficult. I can't tell you how much I appreciate Chuck and his entire team. They did this for me, with no financial gain for them. The integrity and kindness shown by the Dunbar team will keep them forever, as my number one choice for jewelry!!!

Had a couple of bracelets clasps replaced and a necklace fix. Amazing customer service. They…read morereturned everything cleaned and polished looking brand new . Recommend to all my friends and family .

Excellent work with both jewelry design and repair. Armand is a pleasure to work with.read more

Armen did a wonderful job creating our custom engagement ring. We met several times and I was able…read moreto communicate my vision to him. The final ring itself is gorgeous and extremely high quality. A really great experience! Thank you Armen!

Excellent customer service! I was having a minor problem with my watch. I brought it to one of…read morethe well known jewelers at Westfarms mall because it was convenient to get to. Weeks later, they flatly told me they sent it to two of their "watch specialists" and there was nothing they could do. So much for that. I took it to Farmington Jewelers, and Gary was able to fix it no time at all! It was so nice to have an true knowledgeable professional to be able to talk directly to in person. I'm so happy I found a "go to" place for watch repairs! They also have a very nice jewelry selection. Although I didn't need anything now, I will keep this place in mind for the future. If any place deserves 5 stars, it's this place!!

I had a stone replaced in my wedding band in October. The same exact stone had fallen out in…read moreFebruary. I went back to see if they would do something to fix the ring. Was told that it's under new management and that's the new owner would not honor anything towards the repair. I understand.... And probably would've gone ahead with the repair, but the lady I had spoken to was incredibly rude about it. She told me that if I had gotten the ring there in the first place it would've been a better quality. The original repair cost me $180 with a diamond stone replacement. I was then quoted $252 to replace it with a CZ stone.

Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

I wanted to just be very transparent here because to be honest I am tired of this placed coming up…read moreas a Watch store for Repair or Service work. They DO NOT perform any Watch Service or Repair work Period! ONLY if you buy a watch directly from the owner will you get any type of Watch Service Work!

Very friendly and helpful. Fair prices. Great service. This is the place to visit for jewelry in…read moreGlastonbury. Hence the name!

I'm typically not one to leave a negative review but felt the circumstances warranted it in this…read morecase. I visited Glastonbury Jewelers on a Saturday to look at tennis bracelets, and found one that I thought I liked. Sandi, one of the saleswomen, was incredibly sweet and helpful and assisted me with trying on the bracelet, recommending sizing for it, etc. As it was clear the bracelet was too big, I paid but left the bracelet to be shortened by half an inch. Later that day and after talking to my husband, I decided I wanted a bigger carat weight bracelet, and he wanted to be the one to buy it for me. I called the store to have them pause on shortening the bracelet, but was unable to get in touch with anyone as the store was closed. Come Tuesday morning, I called the store again (due to them being closed Sunday-Monday) and spoke to the owner's daughter and explained that I wanted to return the bracelet, and have my husband buy me a bigger one; I offered to pay for the time and labor incurred in shortening the bracelet. She assured me that there was no need to pay for the time/labor, and it shouldn't be a problem to add the removed diamond links back to the bracelet. I then decided to swing by the store later that day to receive the refund, and spoke with the owner, Tony. He refused to let me return the bracelet (mind you, the bracelet had not left the store since I bought it Saturday, three days prior) because it had already been shortened (if the store policy is no refunds once an item is shortened, etc, TELL your customers that BEFORE they decide to do so!!) I explained that I no longer wanted the bracelet, and again offered to pay for the time and labor incurred. He refused, stating he couldn't let me return it for a refund as this was "not right" and offered me a store credit. I AGAIN explained that this was no help to me, as I wanted a bigger bracelet that my husband wanted to be the one to buy for me; offering me a credit was just me using the majority of my money for a bigger bracelet. He then went into some rambling explanation of how he had the bracelet "on memo" and couldn't take it back because he needed to sell it....but then also said he would have let me return it had it not been shortened (still not sure how this logic makes any sense, but okay). I half entertained using the credit for something else, and having my husband still purchase me a bigger bracelet; however, each custom item I wanted to make was met with some kind of resistance "it's hard to get a good heart shaped diamond, etc, etc" (no, it's not, as I asked two other jewelers I frequently use who said this was no difficult task). At that point, I was so fed up that I just left and said I'd let Tony know what I'd do. I came back the next day and picked up the bracelet, which I then sold to my aunt who wanted a tennis bracelet. Luckily I got my money back, and am now purchasing a new bracelet and a few other pieces from a jeweler I typically use who actually offers superb customer service. If Anthony hadn't been so resistant, he would have ended up making more money by letting me return the bracelet, as I would have purchased more items and my aunt would have bought the one I returned. Long story short, there's better jewelers with much better customer service and return policies than this one. Avoid!!

I found @raimie_weber_jewelry Raimie H Weber LLC via Google & she was able to put a bezel setting…read morearound an old mine diamond solitaire so the edges would be secured from chipping...using most of the original setting! There aren't enough words to say how thoughtful & caring she is - she really listened to what I wanted & didn't push me to get a completely new setting...and the work is beautiful! Pics & video don't do it justice - it looks even better than the original - more clarity, more depth, more fire! She specializes in redoing jewelry using your own pieces & she has her own pieces as well, as she is an artist - she can often come up with a new idea that you may have never thought of! She is also just all around a very nice, warm, caring person and a pleasure to be around. Her website is on her Facebook or Instagram page or at rweberjewelry.com - highly, highly recommend her! She was worth the trip to upper CT from Fairfield for us & she also recommended some great places to visit in the area...I will definitely be going to her for other projects & I recommend her to anyone interested in redoing their jewelry

She made quick work of the multiple repairs I brought to her and she had incredibly reasonable…read morepricing. Even did a few simple repairs for no charge! She has a lovely shop and a lovely little dog. Also, I noticed her jewelry for sale, which I could not buy myself, but it was all very beautiful.

Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

Did a great job restoring my Mother's wall clock. It isn't anything fancy, but she liked it, and…read morenow that she is gone, I try to keep it running and Jim did a great job. Runs like new. Communication was great so not sure of the experience some other reviewers said about no answer or not returning calls to messages left. He called and left a message after diagnosing the issues, I called and they answered during published business hours. Reasonable cost and supper good customer service. Will take all my timepieces there.