Very friendly and helpful. Fair prices. Great service. This is the place to visit for jewelry in…read moreGlastonbury. Hence the name!

I'm typically not one to leave a negative review but felt the circumstances warranted it in this…read morecase. I visited Glastonbury Jewelers on a Saturday to look at tennis bracelets, and found one that I thought I liked. Sandi, one of the saleswomen, was incredibly sweet and helpful and assisted me with trying on the bracelet, recommending sizing for it, etc. As it was clear the bracelet was too big, I paid but left the bracelet to be shortened by half an inch. Later that day and after talking to my husband, I decided I wanted a bigger carat weight bracelet, and he wanted to be the one to buy it for me. I called the store to have them pause on shortening the bracelet, but was unable to get in touch with anyone as the store was closed. Come Tuesday morning, I called the store again (due to them being closed Sunday-Monday) and spoke to the owner's daughter and explained that I wanted to return the bracelet, and have my husband buy me a bigger one; I offered to pay for the time and labor incurred in shortening the bracelet. She assured me that there was no need to pay for the time/labor, and it shouldn't be a problem to add the removed diamond links back to the bracelet. I then decided to swing by the store later that day to receive the refund, and spoke with the owner, Tony. He refused to let me return the bracelet (mind you, the bracelet had not left the store since I bought it Saturday, three days prior) because it had already been shortened (if the store policy is no refunds once an item is shortened, etc, TELL your customers that BEFORE they decide to do so!!) I explained that I no longer wanted the bracelet, and again offered to pay for the time and labor incurred. He refused, stating he couldn't let me return it for a refund as this was "not right" and offered me a store credit. I AGAIN explained that this was no help to me, as I wanted a bigger bracelet that my husband wanted to be the one to buy for me; offering me a credit was just me using the majority of my money for a bigger bracelet. He then went into some rambling explanation of how he had the bracelet "on memo" and couldn't take it back because he needed to sell it....but then also said he would have let me return it had it not been shortened (still not sure how this logic makes any sense, but okay). I half entertained using the credit for something else, and having my husband still purchase me a bigger bracelet; however, each custom item I wanted to make was met with some kind of resistance "it's hard to get a good heart shaped diamond, etc, etc" (no, it's not, as I asked two other jewelers I frequently use who said this was no difficult task). At that point, I was so fed up that I just left and said I'd let Tony know what I'd do. I came back the next day and picked up the bracelet, which I then sold to my aunt who wanted a tennis bracelet. Luckily I got my money back, and am now purchasing a new bracelet and a few other pieces from a jeweler I typically use who actually offers superb customer service. If Anthony hadn't been so resistant, he would have ended up making more money by letting me return the bracelet, as I would have purchased more items and my aunt would have bought the one I returned. Long story short, there's better jewelers with much better customer service and return policies than this one. Avoid!!

My husband and I have been customers for 32 years. Our experience has always been excellent, from…read moremy engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value.

I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a…read morechange in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past

I recently had Bill Selig Jewelers use a piece of costume jewelry ($14.99!) ) that I loved as a…read moremodel for one in real metal. They were great to work with, provided a CAD prototype that I could try on and revise if I wanted (I did not, as it was exactly what I wanted). I was lucky enough to have the jeweler available in those moments to ask questions/guidance. And now I have exactly what I wanted and I love it! This ring is a gift to myself that I have been thinking about for many years. The turnaround was faster than expected, and all interactions were a pleasure. Thank you!!

Great service. They dis an amazing job redoing 2 rings of mine. They both came out stunning!!…read moreBTW, I live in Colorado & they are my jewelers, I save all my jewelry needs when I'm in Connecticut. Love this place!

Amazing service. Been bringing my jewelry that needs repair here fir over 15 years! I wouldn't…read moretrust anyone else!

Great finish work on a ring, Goerge didn't not let it out the door without a final inspection…read more My first time there and will go back again. Totally worth the drive from Wolcott. Dennis Goggin

Walked in with an idea of trading in my ring for a different setting. Talked with a knowledgeable…read moresaleswoman and Brad yet again was helpful and able to work with a budget. Highly recommend!

A Great local business! Brad Matthews is the only master jeweler in this area. He is amazing at…read moremaking and creating special pieces! I went to him to get an appraisal, a new setting and bands. He went above and beyond to make sure my needs were met and he kept in contact with me during the process even staying late to finish the pieces! They came out absolutely GORGEOUS and I'll never go anywhere else but Brads! He also has a great approachable quality. Thanks again Brad Matthews! 5 stars!

Just moved to Westfield from over an hour away and needed to find a new jeweler, so we tried…read moreScotts. It was a small but very welcoming shop and we met the owner right away. I needed a new wedding band to replace the one we lost scuba diving (they had LOTS to choose from). I also needed to fix the lobster clasp on 2 of my wives necklaces...in addition to having my mothers pearl ring fixed. The necklaces were fixed on the spot and the ring was done by the next business day. Scott's Jewelers was professional and friendly, we genuinely felt the "small business" touch that you don't typically get from the big jewelers. We will definitely go back.

The owner quoteda price for a 1 carat lab diamond just the diamond went to another local store in…read morethe area found a 1.5 carat lab diamond for $900 less than his one carat price same quality same size same everything.

These people care. I was in their Holyoke Mall store in 2023 seated on a chair near the back of…read morethe store while my four wristwatches were having their batteries replaced. Suddenly a tall man flew past me, jacket flapping, and exited into the mall. Not long afterward he returned with the item the thief dropped after he realized he was being pursued. A female bystander had picked it up and handed it to the owner, but the thief disappeared. I returned in 2026 for another battery replacement and learned that the story was on TV and in the newspaper. Good job! Good store. Good people. Remember the name. Claire in Springfield.

I was created with the most polite, and handsome looking Jeweler that I've ever seen. He was…read morepolite shook my hand introduced himself like a professional would do! I love the attention that he gave and he helped me with the money that I was prepared to spend and guided me to the proper jewelry that I could select from to make my wife happy for Christmas! This jewelry store has been phenomenal I've only visited twice, and I've been treated with exceptional service each time. I had a wedding band resized for my wife and it came out phenomenal like it was brand new! I will definitely be returning customer 110%

Necklace repair clasp- it failed 7 months after repair. Also instead of repairing original as…read morespecified, they replaced it and kept prohibited Sterling silver clasp.

I came here on the recommendation of a friend to get my engagement ring resized. I was looking for…read morea place that would resize my ring on the spot. I didn't want to send my ring away for 1-2 weeks like at other jewelers. I called ahead and made an appointment. I simply walked right in, someone was avialbale to help me right away. She looked at my ring and took my ring finger measurements. She said it would be about half an hour, which was fine because in the same shopping plaza is tons of cute shops and a Starbucks. We came back and it was ready. I am very happy to have a ring that fits now!