Excellent customer service at the East Hartford location! Everyone makes you feel welcome as soon…read moreas you walk through the door. They were knowledgeable,honest,and completely transparent with their valuations. I didn't feel pressured at all, and I walked away very pleased. The selection in the store was also very impressive. I will definitely be back!

Pro: I was greeted by a nice woman. Other than that, this place is not for me. It's very dark…read moremaking it hard to see anything in the display cases. No one offered to turn on a light. There are piles of stuff everywhere. It didn't give me a good feeling to be here.

We got ourselves into a little money pinch. We had some jewelry to pawn and thank God that uptown…read moretrading was able to help us. Theire service is awesome. The people there are great and they have a heart. If you can't make it on a certain date they will accommodate you the most part. Again everything was great at uptown trading and I highly recommend them.

I called looking for a gaming system which turns out they had! They have a nice selection of things…read morein the store. The gentleman working was friendly and super helpful. He charged the item I was buying to make sure that it was in full working order. I had a great experience and would buy from this store again.

An absolute rip-off, in many cases. Any time I see something interesting to possibly buy, I find…read morethe price is laughably high. Meanwhile, as I browse, I'm overhearing the staff low-balling multiple people, who are selling their stuff to the store. Here's a fun game to play if you ever visit...how many items in there can you find which are labeled from Greenbrier International (Dollar Tree), but listed by the pawn shop with price tags above $15?

Unbelievably disgusting prices. thugs buying crap from thugs. EVERY ITEM IS priced more then new or…read moreonly MAYBE 10% less. Sooooooo whats the point?

I sold some silver American Eagles to T&J last year and forgot to give them a review until now…read more They offer better prices than any of the stores. You will literally be doing business in their garage, with a farm cat roaming around, but it's a very fairly run business. If you're selling silver or gold call around to different shops, ask how much they're paying in relation to the spot price, and you'll likely find this place offers you the best price. If you want a retail store experience, this isnt it. If you want the best price, it is.

I would recommend this place over & over again it's an older couple their so sweet and nice they…read morework with you on everything if you have a problem or can't make it they help you out so much just call day before your due date for pick up or day of I love these people their so caring and helpful I'd drive whatever time it takes just to go to them best pawn shop ever if I could I'd give them 1,000 stars

Short version: Know your gram weight and also the daily…read moregold price before you sell. Bring a calculator. Don't sell your gold at Becker's or Lux Bond & Greene. Their quotes are criminal; they profit off people's ignorance. Their unstated sales commissions were over 50% of the gold value. DeRobertis was much fairer, taking a 25% commission. Pawn Queen too - she may not look as fancy but is a thousand times more reputable. Her commission was 23%. If your gold is complicated, i.e the karat stamp doesn't match the results of acid testing, take it to a buyer who can price it according to x-ray testing. I live closer to Providence than Hartford, and so took mine to New England Gold and Silver in Pawtucket. They were patient, more than fair, and not only did they make the effort to determine the true purity of my gold, they offered the best price of all (proportionate to the daily gold price and purity). Tl;dr version: 1. I had a heavy gold bracelet. First I went to a gemologist in West Hartford to have it appraised. He claimed later to have tested the metal; he didn't. The appraisal cost me nearly $100, he never mailed me the documentation and was defensive when I called him asking why my appraised bracelet wasn't testing 18k. I'm not going to give him a bad review, though, because I have a soft spot for cranky old men, and also he took the time to explain diamond conductivity, which was fascinating. In any case, he told me the bracelet was 18k as stamped, weighed 45.2 dwt/70.29 grams, and though the value of the bracelet based on the daily gold price was $1935 or so, the absolute max I would get for it from a gold buyer was $1850, because of commission. "If you can't get $1600 for it, come talk to me," he said. 2. Becker's $900 stated offer ÷ $1935 value = 46.5% of value offered (based on 18k) Gold buying commission: 53.5% 3. Lux Bond & Greene $655 stated offer ÷ $1505 value = 43.5% of value offered (based on 14k) Gold buying commission: 56.5% 4. DeRobertis $1460 stated offer ÷ $1935 value = 75% of value offered (based on 18k) Gold buying commission: 25% 5. The Pawn Queen herself, Sally, acid tests the bracelet in front of me several times. Lo and behold, it isn't testing 18k, just 14k. She speculates the gold was South American and possibly underkarated. She offers me $1160, on the assumption the gold is 14k, and says if it were 18k she would have paid $1500. "I don't take a lot because I do volume," she says, explaining that the refiner who buys from her just comes and buys a whole lot at once. We chat. I tell her what I've been quoted at Beckers and Lux, Bond and Greene. She's aghast. The Pawn Queen's commission is less than half of these guys. Pawn Queen gold buying commission: 23% $1160 stated offer ÷ $1505 value = 77% of value offered (based on 14k) 6. NE Silver and Gold (Pawtucket, RI) gold buying commission: 16% $1400 stated offer ÷ $1677 value = 84% of value offered (based on 65% purity, which was accurate)

I made quite a number of business trips here because of an estate closing. The owner and staff were…read moreawesome, fair and reasonable in their offers. Even great conversations.

This place pay the highest price for gold. Silver. Diamonds. Jewelry. Coins. Thanksread more

I went there to sell some metals, and he gave me the current market price. That's all you can ask…read morefor.

I came by recently just to look around, the two staff available at the time was friendly and…read moreprofessional I observed as they were taking care of other customers. One of them immediately went to help carry a 40 pound air conditioner for an old guy when he was struggling. As for me, I have asked them to look at their wares and were fine with me opening containers to get a closer look at their goods. The place didn't smell bad, neither was it dirty like other pawnshops I have visited.

Great guys great service and great prices for your items. I would highly recommend this pawn shop…read more Just go and check out all the tools, televisions, and odd items to just name a few. Just mention you like the Detroit Lions and the Dallas Cowboys you will definitely get a smile!!

Took some old coins to Silas Deane Pawnshop in Vernon as the Manchester store could have cared…read moreless. Met with Mike the Associate there. Very professional employee and took his time explaining everything to me. Gave me what I felt was a decent price for all the coins Told me if I had anything other items that I wished them to look over and give a value to please come in I will return to this store if I do find other things I have questions about. Silas Deane Owners, please give this Mike special recognition for a job well done. Maybe a couple of lunches at Between Rounds next door.

Got a close to new MacBook from these guys with the Apple care and all!!! Great deal! Thanks again!read more

Stopped by tonight to look for my old (stolen) laptop. Wilfredo was totally sympathetic, friendly,…read moreextremely helpful and genuine. This was my first visit to a pawn shop. Could not have been nicer!!!