Awful. I was in line and the one and only checker offered customers to go to self check-out. I declined - I will NOT do your job for you and will happily wait. When the employee was checking out my items, I noticed she scanned 3 items twice. I caught the error and asked her to please correct it. The employee was frustrated and upset, and made it worse by removing the wrong items. I asked to please void the sale and start over. I'm not about to over pay for items and you should be able to do your job. Accidents happen, but you should not get mad at the customer because of your continued errors. The employee again told me I could check out myself. I let her know that if she offers that again, I would no longer shop here and please just ring up the items correctly. Then she didn't even bag the items correctly or left some in aged all together. I'll always be a fan of Hobby Lobby and take my business there going forward. Michael's - you have the WORST service! read more

No sign on the door when clearing early due to short staffing and let one person in and made the rest of us stay out!

Awesome place, I worried Michaels wouldn't be here after I moved from Oregon. Huge place, chock full of art supplies and friendly employees!

We purchased a Lemax Elf's Toy Factory to add to our Christmas village in November. We had to purchase it from the Missoula store as they were out of it in the Great Falls store. The little conveyor began to stick not long after we purchased it. Since it was already set up in the village we did not take it back to the store until after Christmas when we dismantled everything. We had the receipt and were very pleased because the clerk was very happy to return the $75 we paid for it. We discussed how sad we were they did not have another item of its kind and that they would not be getting any more in. We decided to look around the store a bit before leaving and as we were about to walk out the door, we saw our Elf's Toy Factory sitting on a Clearance table. There was no mention of it not working well or "as is" on the box. We found this very disappointing as the next person to purchase this item will be stuck with it after paying $30. I guess we have learned a lesson if we ever decided to purchase anything that on Clearance from Michaels it will need a thorough inspection. read more

This place is great for their deals. Always have something on sale, great variety, and largely stocked. Only problem I feel is they dont have a helpful staff, or are very interactive. Constantly employees walking around who just never ask if you need help with anything. I cant complain about the store or products, they are my number one place to go for all sorts of things from paper, to frames, to home decor, to children crafts. If I didnt want to get in and out of there this place would be a 5! read more

Be careful and do your research! Call your local galleries and find out who frames for them. Most of your local Mom & Pop framers know what they're doing and will give you an estimate before asking you to commit to them. Be especially cautious of Michael's "sales." I took a portrait in to have it framed, mostly because they had been advertising 60% off on all framing supplies. I picked out a nice wood frame (not fancy or expensive looking), three layers of matting, and UV glass (not museum quality). I was told that the frame I had selected would normally have been $838.00 but because of the "sale," they only charged me $332.00. I've had several of my pieces framed at other places, with much more expensive frames, matting and glass and never paid more than $250.00. And none of them were promoting a sale. Anyway, I took the same picture to one of our local framers, picked out the same frame and glass, and almost the same matting (their matting was all color-core, which should have been more expensive than what I got at Michael's). The local owner said she could have done the entire thing for $280.00. She said they don't have sales, that's just what they charge. So, in summary, I'm giving these characters two stars, instead of one, because the staff there is usually friendly and helpful, which sort of makes me feel better about getting screwed. Also they have a decent selection of art supplies. Not great, but decent. Most on-line stores have much better selection and are cheaper, even high-end, like Dick Blick or Dakota Art. But if you need something basic right away and don't mind paying a little more, Michael's is okay. Oh, by the way, I'm just reviewing, based on my experience, in the framing and fine-art supply dept. I know they also sell some beading, knitting, scrapbooking, and several other hobby/craft supplies but I don't know anything about those activities and haven't ever really shopped for anything else. read more