Basic service. Selection is great. Lots of Art stuff. Value good. A bit more than hobby lobby.

I usually enjoy shopping at Michael's because the store has a great selection of craft supplies and I can almost always find what I need even if the prices are higher than most shops. Unfortunately, the checkout experience completely ruined this visit. There were only self-checkout registers open and just one employee assisting customers. When one of the registers double-scanned an item, I needed help to fix it. It took nearly 20 minutes to get assistance because the single employee was overwhelmed helping multiple people. I understand staffing challenges happen, but waiting that long just to fix a scanning error is frustrating and unacceptable. If the store is going to rely primarily on self-checkout, there needs to be adequate staff available to assist customers quickly when issues come up. Great products, but the checkout process seriously needs improvement. read more

I'm so at my wit's end when it comes to customer service at the store. So much so that I wanted to leave this review. The first instance was a couple months ago when I ordered some Cake pants online for store pick up. It had been a few days and I went to check the status and it said that they were already picked up. I know this could not be possible. I called the store and they searched for them and couldn't find them. Then the store proceeded to tell me that they no longer carried those cake pans and that if I wanted my money back, I had to call their 1-800 number. This was ridiculous. They were the ones that lost the pans and then marked them as being picked up. After spending countless minutes on the phone with a person from the 1-800 number I was able to get my money back, but I was not able to get the cake pans as they were not in stock for several weeks. Just today, I went to the store for another pick up. My item was not in the area where they have the pick ups so an associate had to help me. She asked me for my last name and I told her she goes behind the counter, shuffles around a bit and comes up with a bag and says - does your last name start with an R and I look at her kind of confused because it doesn't said - no, but my first name starts with an R and then she looks at me and goes - that's what I said! I asked if your first name started with an R! I wasn't about to argue with her that that in fact was not what she said. Even if she had said that, why would you correct a customer like that?? What a snot! I wish Hobby Lobby had online purchase ability and I could just forget this store. read more

service and time were great. Jason in the framework section was very helpful and extremely friendly

NOT GOOD IS TOO NICE FOR THIS PLACE. This business is dishonorable. I ordered an item and paid in advance. They made an error and when the item arrived it was wrong because of their error. I asked for a refund, the first employee saw it was their mistake and began the refund, a manger stopped him and said- "It is our corporate policy not to refund"- I asked- "Even when it is your mistake?"- I was informed- yes- even when it is our mistakeour "corporate policy" is - no refunds- we were told we would not get a refund and if we wanted the item we ordered we would have to pay again!! SO i PAID FOR SOMETHING, NEVER GOT IT-THE STORE KNOWS THIS AND DO NOT CARE- THEY STOLE MY MONEY. DO NOT SHOP AT MICHAELS. read more

This place is a crafters dream I think, but for someone who wants to minimize, it is a bit overwhelming. The isles are tight and packed full. When we went to shop, it was probably at its annual pick of capacity (right before Christmas). We went in to find some watercolor paper and decided to purchase some watercolors as well. I was surprised to see them locked up. We then had to hunt down a staff member to unlock. Apparently theft is just seriously bad around here. Staff was friendly enough, I was glad for the open use of the restroom (during times of Covid), although I was kind of grossed out by the appearance and cleanliness. Final Vote: I might look online before returning read more

Michaels - Christmas time - Arts & Crafts Near Me - Albuquerque, New Mexico

Great sale today, plus still got to use my 40%off coupon off one item, in addition to the Michaels frequent shopper discount... I scored big time! My cashier was Shelby and she was a genuine ball of sunshine. I loved her energy and willingness to help. Her customer service skills were number one. Considering how busy the store was she gave 110% and who doesn't love that! read more

While a nice place to go for crafts I wouldn't visit this location. You will pay more then you have to and when you ask for manager you may get some random person unwilling to give name. A store has a 50% sign where the item you bought was AND the item should apply for discount (planner stickers) instead of making customer happy and moving sign so next customer isn't upset you just say "too bad and I don't have to give you my name". As a manger I expected more but this is the new retail life. Hobby lobby I guess if Michael's continues to treat customer like this you will take over. Good luck read more

Michaels - Lies - Arts & Crafts Near Me - Albuquerque, New Mexico

I always used Michael's for framing when I lived in Minnesota.They did a beautiful job. Recently I had purchased a 500 dollar original acrylic painting and it needed framing. A staff member that looked young and inexperienced took my order, and the cost was close to 200 dollars. The finished product was so ugly I never even put the painting on my wall. They gave it 'skinny' margins even though I had asked for a weighted bottom too. It looked cheap and ugly. I also found that instead of the wire hanging material I had always received back in Minnesota, they put two weird hanging things on the back so there was no way to hang it without two holes! It was ugly and I'll never go back. They ruined my original painting - not sure where I will go to have it redone --- I was just SICK about how it came out. Ugly. read more

I had a great experience working with the staff in the custom framing department. I had a sentimental, Tom Petty poster dry mounted, and the results exceeded my expectations. From when I dropped it off until I picked it up. Everybody was great. read more

I came here on my lunch break to pick up my online order from the night before. I only had an hour and I thought everything would be ready and all I had to do was give the worker my name. It took quite a while to actually get the order. I waited at least 15 minutes. It's nice to be able to just pick up an order during Covid times but it's not very quick! read more

Had a couple of issues with customer service and luckily, this store has a fantastic manager, Erica, and a great custom framer, Brandon, who prioritize customer service and helped me on my custom frame. The frame turned out fantastic and I appreciate their support and help. read more

I've been coming here for several years for custom framing after switching from Hobby Lobby. Overall, it's been a very good experience. The ordinary custom framing prices are a little high (although not as high as what many mom and pop framing places here charge), but there's usually at least some of the frames on sale to keep the prices competitive. If you want to get a good deal, you do have to check for the sales, which is a bit of a hassle, but the overall experience is consistently good. If you need help, the counter can provide you with some suggestions, and help you move through the framing process. Or, if you prefer, you can look through everything and pick it out yourself. They also have a very neat imaging system that uses a camera to show you roughly what your picture will look like when framed with the matting and border you've chosen, which can be a great way to keep yourself from making poor art decisions. read more

I like Michaels over the "other two" craft stores. It's a franchise that has 15% off for military members all year - woohoo! The seasonal stuff is right when you walk in, and the year-round craft stuff is in the back. The staff was very helpful on this trip in helping me locate items and finagle my online coupons for maximum value. The Michael's phone app has coupons available all the time. My only complaint has nothing to do with Michaels, but its shared parking lot -- WATCH OUT or you'll get mowed over by a car haulin' tail to get to adjacent stores. Parking lot could use some speed bumps! read more

The most unfortunate thing about writing during a pandemic, writing for elite, and writing for a company that has multiple factors is that you MUST compound the good with the bad. This is life. I got an email from another company saying "save your bad ratings for after the pandemic" but that's not fair. In a pandemic, if someone has $10 to spare, the LAST thing they need is fake ratings driving them to a sub-par location to spend their money utterly frustrated. So, this rating is going to be true. All things considered. If I could rate Michael's based purely on Stephanie in the framing department I would give a 6/5 stars. That's right: I'd offer an extra star in her case. The beginning of the month, we went to Michael's 3 times. During this closure we went again today. That's 4x total. That's a lot of Michael's. Stephanie took my last piece of art that my best friend painted the month she died. She educated me on the type of frame and glass that is "museum quality" to keep it perfect condition till my BFF's girls are old enough to have it on their own home. She took her time. She even helped me re-ring my frame order because Michael's had a DOPE buy 1 get 2 frames, as well as another buy 1 get 1 on another brand. And I wanted all the free things. She helped me get the most BANG FOR MY BUCK! This is what I wished the total experience of Michael's was. Unfortunately, the first time I went in person, set up my rewards account, told them I was a veteran, and it was a "new" employee-- she didn't add my 15% off discount. She also didn't inform me there was a 20% off discount going. Thus, when I went the 2nd time (same day) and found out this was happening, the manager had to go through my same-day receipt and refund and recharge EACH item, adding the discount. Took about 20 mins. On the 2nd time, when looking for jewelry items to make mask necklaces for my family, I couldn't find ONE person who knew where things were located. To be fair, I couldn't find one person not at a register. Though, I could hear the manager and other staff hiding in the break areas. How do I know it was the manager, because later this young lady would be refunding and recharging my original order. This isn't ok. Staff should be out on the floor, breaks should be staggered, and folks should not just be roaming lost. But this seemed to be a pattern. Today, we did the curbside to pick-up for the framed finished art. Danel was outside taking names and alleged orders for pick up. However, other workers would walk out and then look totally lost on where they were giving items and to whom. A line ended up forming outside of a closed store. DURING A PANDEMIC. This is the customers noticing that in-car the employees were not ordered, organized, and were utterly lost. To make matters worse when you call they literally HANG UP on you. I understand, it's busy, overwhelming--- but people don't call to have the phone lifted up and slammed back down. Crazy thing, if you call twice, they *may* answer the 1st time but since they can see your phone number if you call a 2nd time they will hang up on you EVERY time. My boyfriend and I have different area codes. This is how I know this to be FACT. Here is the deal. We have all these big-box options. JoAnns opted to stay closed in NM for this closure. Perhaps, optically this will be better in time. Michael's staying open, not knowing how to operate while open but doing curbside only, and NOT allowing returns is a bad idea. Why? Because though capitalism wins, in the long-run the feeling of 1) being hung up on though Y'ALL called ME to pick my art up will sit forever in my mind; 2) the uneducated and stressed staff from the beginning of the month are now AMPLIFIED with "curbside only" so much so that 4 workers were lost and walking with bags back-and-forth makes me think everyone is lost; 3) taking peoples money but not allowing refunds (on produces like jewls sent via mail that are protruding and not fit to be sold) takes from my finances which like everyone else's are slim; 4) the manager was, again, nowhere to be found and this constant "missing-in-action" will deter me in the future. Again, I'm not here to give everyone 5/5 because "pandemic." I'm here to be honest. Without Stephanie I'd probably give this store 1 star and would probably have never gone back. I think a solid plan when you opt to stay open when all others in your category opt to close is better. I think knowable, friendly, calm staff is needed in all departments. But who am I? What is an MBA good for? Spend your pandemic dollars wisely. It hurt my heart to see elderly folk in their PJs standing in 40 degree weather waiting for their "curbside" in a pandemic because the staff was beyond lost. I am, however, elated with my framed photo. I love the rewards program. I love the pricing at Michael's. Furthermore, I'd still come here over Ho**yLGBTQ/Women's Rights Unfriendly any day. read more

I love this store. Every time I go in I find something new and fun. Their options for craft ideas are great. The staff goes out of its way to help you find what you are looking for. read more

Michaels Framing Department is a disaster! First of all, I was shocked at how expensive the framing was at "70% off"! I took 20 pieces of art in for framing on Feb. 12 and 1 additional piece on Feb. 17. My cost was $7,000 and the pieces were due back to me in 2 weeks. In the course of over 8 weeks time, I did get 11 of 21 pieces back and all of them needed rework due to warped acrylic, tape showing, crooked mounting, mat cut in the wrong direction, mat lint under the glass, not flattening the piece as requested, etc. One piece was never even opened by the framers. I was promised all the work to be finalized on 5 different dates by either the framing employee or the store manager: Feb. 26/Mar. 3, Mar. 8, Mar. 16, Mar. 30, and Apr. 7. Each time I went in there was another excuse as to why my framing was not done. On Apr. 7 when not one piece was ready, I said I wanted my artwork returned and a refund issued. No one was there to issue my refund, so I came back on Apr. 8 and the assistant store manager said they would finish the work and issue a full refund. She went over each piece with me, gave me a time schedule for completion, and said she would be doing all the work. On Apr. 10, when the first group was to be picked up, she called and said the district manager would not allow the refund and completion of the work, even though they were able to do that in the past. I asked that they compromise and give me a significant discount due to them already having purchased the materials and everything I had been through as their customer (especially since they had my money and my artwork for over 8 weeks!). They would not give me any consideration, and would rather eat their costs than keep a satisfied customer. I would be hard pressed to ever step foot in that store again. read more

Came here yesterday to pick up some supplies. I totally get that we are in a pandemic, but this place was trash. Staff was no where to be found and when I asked where things were, they were beyond rude. Shelves were not organized and items were thrown about. Myself and a lot of other people left and went to Hobby Lobby up the street. Super disappointed because this Michaels used to look nice. read more

Didn't get the sense they cared about how it might look or attention to detail. Quote was not cheap for a custom job but they did not seem interested in working w me. I finally backed out and went elsewhere. They have good selection of ready made but short on advise and customer service. Probably ok if you have standard size art and know exactly what u want. read more

When I place an order online for store pickup they always make me wait and not expedite my needs. Why don't they have a separate pick up line where waiting customers don't have to wait 30 minutes to be helped? The last time I was in there, there were no frame customers and yet the staff took 30 minutes to fine my order and thought it was funny. I could have pulled it off the shelves myself in that time but the order was from the previous day and the merchandise would have no longer been on sale! Why do no-nonsense customers have to put up with unbelievable antics? read more

Good selection and clean store. Those are the two stars. Customer service though? Terrible. Talk about some miserable human beings who try to make the customers miserable too. Rude, arrogant and unhelpful. I will not ever come back to this store due solely to employees. read more

Very friendly staff .. Clean organized store. Had a lot of cute home decor items compared to other michaels ive been to in california. Lots of easy parking. read more

I was looking for an acrylic paint sealer here and had no idea exactly what it looked like or what it was. An employee named Jessica put aside her own obligations to help me find out what I was looking for. I should've done more research about what I wanted to buy before I got to the store, but Jessica was unbothered while helping me and made sure that I was finding exactly what I needed. She helped me look for a solid 10 minutes even though she had other things she could have been doing. She was extremely friendly and made this visit incredible for me. I was so thankful for her help and astounded by her great customer service! read more

If you enjoy doing crafts like I do, you know Michael's is your best buddy! I come to this location more often than others. The staff is friendly and they have a wide selections of items to purchase. The organization of the store can be inlroved. As of now, it's like walking in a maze to find items. The parking can be a hassel because there are many stores nearby so prepare to walk a little bit. read more

It seems that if you've been to one Michael's you've been to them all. They have good holiday ideas, but I mainly go there for framing. Everything seems to be marked up, but there are always coupons available online, form a preious receipt, or in the paper. Just make sure to use coupons and you'll get a decent deal. If you're coming from the North, it's hidden behind another building, but you want to turn left on Montgomery and then take a right into the parking lot. Making a left from Wyoming after the light is difficult. It's in the very back corner of the block. read more

15% discount for military veterans year round make this a staple for my crafting needs. Although this store is not huge, it is a great place with helpful staff. Main problem, the parking lot has narrow spaces, so getting g in and out can be difficult if busy. read more

I am frugal when it comes to buying art supplies, and the coupons they have from time to time are exceptional. However as I am in for art supplies- not that craft brick a brac stuff it is not my ideal. It is beneficial to have Michaels because sometimes on the road- I loose my kneaded eraser. It is a pretty standard craft store. Most of them offer classes like the cake decorating one, my mom took my cousin to. Maybe I should give it 4 stars for the convenience factor. But it is kind of like the Wal Mart, of Arts and crafts stores. Sometimes I get panic attacks at Wal Mart. Like when shoppers with carts keep blocking my way. You can get nice quality canvases and Arches watercolor blocks, and some mid range paint lines. I do not believe they carry the higher end artist materials like Sennelier brand or kolinsky sable brushes. read more

I went here for some candles for Xmas presents. The one here in Portland, OR had candles for 40% off and so I thought that they would as well...but they didn't. Bummer! The store was ok, but was really disappointed that they didn't have the sale prices the one in Portland did. Still..they do have nice candles. read more

I want to give a sincere acknowledgement of thanks and gratitude to the framing manager, Veronica, at this location. I ordered a very expensive frame for 4 of my cherished family photos and when I went to pick it up there were some problems. The girl who was helping me clearly had NO knowledge of how to resolve the situation and I escalated as she mishandled my precious photos. Veronica stepped in and calmed me down with her steady composure, knowledge of her products and extreme willingness to correct the situation. read more

Love Michaels Craft Store and our cashier Renee was simply personable and extremely helpful. Found all the painting items I needed and then some! read more

I love the store employees are very friendly it's always well-stocked always find what I need read more

Michaels - I love these adult coloring books they really help calm you down if you have any anxiety smile to your face - Arts & Crafts Near Me - Albuquerque, New Mexico

Michaels is my go-to place for frames or anything crafty. Great selection, helpful staff, and thankfully no pushing of religion unlike its Hobby Lobby competitor. Parking at this location is often tight. Very busy shopping center means lots of competition for awkwardly designed parking. read more

Just had custom framing done for large (50"x30") print. Allistair was very helpful and personable while helping me choose frame and get project ordered. It was also done three days ahead of schedule! I will definitely be taking other prints back to be framed there. read more

I'm a major hobby lobby fan, but when my 11 year old said Michael's was the only place to get a rainbow loom we were off because who doesn't love all those little rubber bands all over their house. Supposedly this is the only retailer to sell the actual rainbow loom. It cost $14.99. Michael's will not let you use a coupon for this particular item-bummer. I like the store and their prices are decent. They are open on Sundays too for all you weekend crafters. The parking lot is a nightmare so use caution. read more

I enjoy shopping at this location because the store is organized and the employees are always ready to help. The manager is kind and there seems to be a good team dynamic present. I love the Fujifilm Instax camera and come in often to use coupons on the film which they keep locked up, so I interact with the staff fairly often. It's so easy to get lost in there for an hour or so! read more

The main reason I like michaels is that it is open on Sunday's when hobby lobby is closed for religious reasons (don't get me started). This store did serve me well for my wedding buying the wedding program template packs that you put in your home printer to create. Looked just like professionally made programs on card stock and somehow managed to find them on major clearance. Also found a cute little salt and pepper shaker favor to give at my bridal shower (two peas in a pod). People are nice here and there is one lady who is obsessive about greeting people at the door at the register... Like crazy about it.. Lol I had some custom framing done here that was really good for 50% (still ridiculously expensive) off but got pissed when the next week custom framing was 60% off.. Ugh... The person in framing was really helpful and patient with me picking out frames for a couple of pieces I picked up In china. The lack of stars is just due to their selection of other crafty things.. It doesn't even compare to hobby lobby! read more

Michael's is a great place to grab everything you need after you've spent way too much time on Pinterest or StumbleUpon. Craft-heaven!

I try to shop local, but Michael's is my go-to when I need something for a project and can't find it anywhere else in town. They always have what I need, the staff is friendly, and I appreciate that unlike some other chain craft-supply stores whose initials are HL, they're open on Sundays. read more

once in a while i'm able to get what i need + get out in under 15 minutes. more often, i end up having an experience (long, slow-moving lines during non-holiday season; out of stock items; confused employees) that makes me wish i never had to go back. unfortunately, my job doing arts w/kids combined w/their damn 40% off coupons ensure my return. sigh. read more

Workers here are RUDE!! Very disappointed in the service at this location. I thought maybe it was my imagination the first few times I've shopped there, but after my husband took my kids today for the Mother's Day arts & crafts project while I shopped, the art & craft teacher was rude to him & my kids. In addition again the older lady was rude to me at the check out line and while I was ringing up she walked away mid transaction for no reason, not once but twice. I was using a gift card and swiped it then when she came back she said rudely and loud enough for others to hear "your card declined" then noticed it was a gift card and said "oh no wonder it's a gift card I have to ring that up differently". Well duh lady if you didn't keep wandering off I'd have told you it was a gift card when I swiped! I manage an office and if my employees treated customers the way this Michaels on Wyoming does they'd be fired by now! I hope Management reads these reviews, retrain your employees on customer service or fire them! There are tons of people in ABQ that need jobs that are hard working nice people. This location is awful go to the one by Cottonwood, they have nice employees, better selection & a very nice arts & crafts teacher. read more