They addressed the emergency during the pandemic, seemed to do quality work and seemed to charge reasonable rates and normally these things would result in a 4-star or higher rating. But the delays and the totally inexcusable lack of proactive communication warrants a 1-star deduction. It took a period of about 8 weeks for them to replace the clean-out cap to my dry-well and they did not initiate a single call to keep me updated on the status of securing the part. I know that we are in the midst of a pandemic that makes every work task more complicated, but I personally find the total absence of proactive, authentic communication to be maddening. The cap finally got installed today, so I've given my rating a 1-star bump to 3-stars. But I'll still be looking for a different septic service that offers significant improvement in proactive communication, even if I have to pay a little more for it. read more