I saw this place had good reviews when I was looking for a dentist and I agree with the 5 stars…read morethey have. First of all, the office staff was very kind. From the minute I called to when I showed up to my appointment and left, they were very nice. I don't think I've had customer service like that in a while. Lauren was my dental hygienist and she was very sweet. She made me feel comfortable from the start and did one of the best cleanings I think I've ever had. I believe I told my husband about 10 times now on how good she was. The dentist was just as nice as his staff. I don't think I have ever talked so good about a place before. I very much recommend this dental office!

Most people dread going to the dentist, but I actually look forward to it. I take care really good…read morecare of my teeth and usually never have any issues, but for some reason I had a wierd stain that I couldn't get off. I was a little worried it would never come off. The dental hygenist Carrie knew exactly what it was and how to get it off. She is always in a good mood and always make me laugh. Everyone there is really nice and professional. All my family and relatives go there and will continue to go there. I would recommend them to anyone. Especially, someone who fears going to the dentist

Everyone on staff is professional and friendly. Dr. Lauren is kind, thorough and gentle. I can't…read moresay enough about this practice and I highly recommend them.

I absolutely love this dentist office. The entire staff is super friendly. The hygienist here are…read moreabsolutely amazing. The doctors are the best I ever had. Dr. Jackie is my absolute favorite. I have been coming here for many years until they stop taking my insurance unfortunately I hope one day I will be able to come back.

Breaks my heart to leave such a bad review, but it is much needed. I have been going to this…read morepractice for years and was devastated to hear that Dr. Kerata was retiring and sold her practice. FOR THE RECORD, I absolutely LOVE Dr. Kerata. She is irreplaceable. Her old office manager Becky was beyond amazing, but she has not been with them for years now, and honestly that is when I noticed the office 1st going downhill. I also cannot say enough good things about Shara, Dr. Kerata's hygienist who has seen my boys since they were born and the main reason I have stayed with this practice. Both Dr. Kerata and Shara have therapeutic rapports with us as patients and never did I have a problem getting my boys to want to come to the dentist. Shara was always so patient with them and we never had any issues. I am very disappointed with Mariam Makram taking over the practice. Every time I see her she introduces herself and says I don't think we've met... yet it's been at least 5 times now. She referred me to an endodontist, who seemed to be a friend of hers. Initially I thought maybe she was just concerned about my tooth but not sure that was really the case after having the consultation. Today was my last visit with this office. My boys had follow-up appointments to get sealants replaced. They were scheduled with Makram and another hygienist who we are not familiar with. My one son's visit seemed to go fine. Not the case with the 2nd. In a very unprofessional roundabout way I was informed my son was not going to be treated in her office ever again. The staff would not answer my questions and referred me to Makram herself who told me she was referring my 13 year old son to a pediatric dentist "who could better serve his needs"... I insisted we have been coming to this practice since my boys were born and never had an issue with Dr. Kerata or Shara... she informed me my son was swearing and being disruptive to her other patients. Apparently he had a canker sore and it was too painful for him to cooperate with this new hygienist. I am not buying this story whatsoever. My son has ADHD and was tired and likely crabby when they touched his sore mouth. It seems to me Makram only wants to have a certain type of clientele and that is fine because I don't like her or her way of doing things and never want her seeing me or my boys ever again. This is discrimination. And her office is trained to put on a fake show and smile. No integrity in this office whatsoever anymore. Such a shame. When my boys had appointments before either Shara or Dr. Kerata would update me on their visit, not the case with Markram. She never had any intentions of speaking with me today and even had the nerve to point out the differences in my 2 sons stating she didn't have any problems with my other son. I only want health care providers taking care of me and my family who are capable of addressing our individual needs and respecting our unique differences. Do not go to this practice if you are in need of any compassion or specialized needs.

Top notch and professional. Starting with Becky at the reception desk, to the dental assistants,…read moreand finishing with Dr Kerata, this is the best experience I've had at a dentists office in my 35 yrs. I had a few problems after not going to the dentist for a few years and no one passed judgement on me, or made me feel worse than I already did about the situation. Dr Kerata and staff addressed my issues (needed a filling, root canal treatment, 2 chipped teeth, and a good cleaning) and took care of business, explaining what was being done throughout each process, and showing me a short video about what a root canal was (something I never got much of at any other dentist I've been to in the past.) I can't say enough about Dr Kerata, so if you need an appointment and are considering scheduling one here, I would highly recommend doing so.

If I could give a less than 1 star I would. This place is horrible. Staff is horrible, bathroom…read moreis dirty, dentist is arrogant and didn't even help me. I paid $165 (no insurance) and Dentist basically said, "I do the surgery, or I do nothing". I have an infection in gum/tooth and in pain but would not give me antibiotics until I could another dentist. I waited 3 1/2 - 4 hours to be seen even with an appointment. This place sucks - stay away. I opted for them not to do surgery because I didn't trust any of them. I would have been better off paying $39 for a virtual appointment where they would have at least prescribed antibiotics to fight infection.

Horrible. One tooth extraction ended up being $11,000. Beware of the Bone grafts. They won't…read moretell you the cost. They tell you if you need a bone graft sign this You only need bone graft if you are getting implants, big difference.. Do not get anything finance by Carecredit. Google all the complaints.

He delivers multiple boxes of DVDs to small towns, like absolute trash which they seem to feel is…read moresomeone else's job, which it is. He provided horribly negative advancement on care for everyone.

Came here after getting a referral from an old friend. It's a family business, with everything that…read moreimplies (personal service, kid-friendly waiting room, taking the time to explain the procedures, ongoing conversations about Cleveland sports -- be forewarned, Dr. Silvestro is an Ohio sports fanatic). It takes a lot for me to give five stars to anything, and dentists certainly don't start out high on any scale (it's usually not their fault but what can you do?) but they do a great job.

I was able to get in as a new patient right away, as someone else cancelled their appointment. My…read moredental hygienist Shauna had great attention for detail and took her time on my X-rays and cleaning my teeth. My teeth felt squeaky clean, leaving her chair. Dr Shaia was very friendly and tried to get to know me, even through the few minutes he was in the room. Very professional!

I used to love going to Shaia Dental Care until recently. I had called to verify they would accept…read moremy new insurance for a regular cleaning & they looked into it and said they did. At the appointment they even told me my insurance included a fluoride treatment as well. Months later they decided to send me a bill for $225 saying they don't accept my insurance even though I purposely called before my appointment to double check and they verified it when they checked me in on the day of my appointment? Instead of taking responsibility for their own mistake they are literally chasing after me for this $225. There are many more trustworthy dentists in the Parma area.....

Dr Kramer is a great dentist. Their billing practices are dishonest at best. Andrea, the…read morebilling/receptionist charged me a $50 deposit and assured me that she would refund my money after the insurance covered the services. After the charges were submitted to my insurance, my EOB showed that all charges were paid & that my balance was zero. When I called Andrea to request a refund of the $50 deposit, she told me that I had a balance due of $44. I asked how, when the insurance shows that everything was covered and there was zero owed by me, Andrea stated that there was one charge that the insurance did not reimburse. The EOB clearly included the service that Andrea stated was not covered as paid. When I requested that I be sent a detailed invoice regarding the charges for services, Andrea laughed at me, told me "good luck finding another dentist" and hung up on me. When I called back to find out when Andrea would be sending a detailed invoice regarding the services provided and to request that Andrea resubmit the cost that she stated was not reimbursed by insurance to the insurance company I was placed on hold for over 25 minutes before being disconnected. I called back several times only to be continually placed on hold, my calls disconnected, or the recorded voice stating to continue on hold only to be forced into voice mail and disconnected when it came time to leave a message.

Office is clean and modern. Staff is friendly. The practice is very busy, reflecting the quality of…read morework. But, the office is understaffed for patient demand. Partitions between treatment areas do not allow for privacy of conversations. Everything seems rushed. Care quality from diagnosis to treatment is very good, but rushed.

This was honestly one of the best experiences with dental care I've ever encountered. Dr. Allie's…read morelevel of care was unlike anything I've ever experienced. The whole dental team honestly made my visit effortless and when you are going through a dental emergency it's sometimes hard to navigate these systems. If you are ever in need of dental care, or looking for a new dentist follow my lead and become a new patient!

Came in here to address a pain in my jaw. I was taken for a ride with my insurance, am still in…read morepain and out hundreds of dollars, and had my privacy violated by their office staff investigating my personal information.

I had been going to Hudec for a few years and had never had any problems. A couple of years ago I…read morewas scheduled for a cleaning when the office called and said they needed to reschedule as the hygienist was going to be out that day. OK. Not a big deal. What they didn't tell me was that they were actually having staffing issues at the time. They told me they could not get me on the schedule for another 6 months! I was shocked! So I'm just supposed to miss my 6 month cleaning? They assured me that there are always cancellations and they they were certain they could get me in soon. They said they would send me a notification whenever there was a cancellation. The problem with that was I would get a notification with very little notice (like less than an hour) and that is not enough time for me to be able to leave work. At this point, I should have just tried to schedule with another dentist, but I had been happy with the care I had received here. Finally, my rescheduled appointment was approaching and I was ready to just put all this behind me when they reached out to tell me they would have to reschedule my appointment as the hygienist would be out that day and, once again, they told me they could not get me on the schedule for another six months! Again, they tried to assure me they would likely get me in sooner, which, again, didn't happen. At this point I did end up looking for a new dentist, and was still waiting because it took a bit to get in for a cleaning as a new patient. I suddenly needed periodontal deep cleanings, which I had never needed before ( I did get a second opinion on that just to be sure). I attribute this issue to going over a year without a cleaning due to Hudec repeatedly cancelling my appointments. I did reach out to them about this and all they said was "Well, you should have sought care elsewhere then." And yes, maybe I should have sought care elsewhere sooner, but they never informed me they had been understaffed for so long and then tried to push their staffing issues onto me. They should have tried to get me in at another one of their offices instead of just telling me I would have to wait another 6 months each time. Also, they shouldn't have kept assuring me they would be able to get me in sooner when that was basically impossible. I was highly disappointed in their lack of customer service and accountability.

I have been going to Dr. Kirlough ever since Dr. Ferrini brought him into the practice. I have had…read morenothing but excellence from Dr. Kirlough and his staff! When my friends and relatives ask for a dentist in the area, I always recommend Dr. Kirlough!

Here for six month checkup in August. Yet another stellar visit…read more Broke tooth corner of frontish tooth last Monday. Called Tuesday for appt fix. Scheduled for this morning. In At 10:00. Out by 20 after. Even though this was third tooth chip on left side----he didn't yell at me for eating raw baby carrots. He has been super great since we first met January 2020!!!!!! Wouldn't switch him out for all the money in fillings............