BUYER BEWARE! This company is FRAUDULENT. I signed a contract with Michael Masterson, owner of Masterson HVAC on September 25, 2021, to supply and install two ductless mini-split heating systems for one of my three family homes in Worcester. He supplied me with a detailed contract, certificate of insurance, ss# for 1099 purposes and detail on the Senville Mini-split heating/air conditioning system he proposed to install at my property.
I wrote a check for $9,311 to Masterson on 9/26/2021 for the material cost so that Mike could order these two systems. He told me that the systems were back ordered but scheduled for delivery between October 20-november 3. When i inquired about them around November 3 he told me they got delayed to the 10th. When i inquired on the 10th i was told that he wasn't sure and would look into it. On the 12th of November when i didn't get a response i asked for the tracking # so that i could follow-up on the product as well. On November 18th after multiple requests for information i was told that the delivery truck got in an accident, the order was canceled, and the systems were returned. He then told me the systems were reordered and would now be delivered on December 15th.
After that i asked multiple times for the tracking numbers on the order without receiving it. I also acquired a loan through my bank and Mass Save energy. On December 6 i received my last correspondence from Mike that he was in the process of resolving this?
Multiple texts and calls after that were unreturned. At this point it's clear to me that Mike has no intention to either supply me the systems or to return my money.
I will be contacting the better business bureau, the attorney general, his insurance company, informing the Mass save energy corporation where he is certified, and hire a lawyer to sue him for fraud! read more