I have severe dental anxiety but the team here does an OUTSTANDING job, they even called me today…read moreafter my filling appointment (which was at 8:30am, and Dr. Davis called me at 8pm) to see how i was doing! If you're looking for a dentist to go the extra mile for you, This is the place!!!!

Just relocated and needed a dentist that would serve my insurance as well as my spouse and Davis…read moreDental took both insurances and had excellent reviews. They did not disappoint. Highly professional and courteous from the receptionist, hygienist and the dentist himself. They were very detailed and explained everything. The hygienist took her time to make sure my cleaning was perfect. The dentist Dr Davis himself introduced himself and washed his hands . I highly recommend this dentist and look forward to my 6 month cleaning.

I've been seeing the Bell Dentists ever since I was a child. First it was Bell Sr and now Bell Jr…read more He is the only dentist I will let look at my teeth. I've never been dissatisfied and he has literally saved my life. The office staff are friendly and kind. Very professional.

If you are looking for a new dental home, here it is. They do treat you like a best friend while…read moreyou are there!

Before I saw Dr. Hartwig, I hadn't seen a dentist in roughly 4 years due to a mixture of equal…read moreparts apathy, finances, and... of course... fear. This creates a recipe for what I call Disaster Mouth (pairs perfectly with Disaster Body if you also avoid the doctor). Needless to say, I was embarrassed and nervous before I finally made an appointment, but as soon as I walked into the office, all my trepidation and worry melted away at the warm and caring environment I was welcomed into. My awkward jokes were received with laughs as opposed to the usual blank stares I get, which was nice. The environment feels a lot more like you are visiting with good friends who just happen to really care about your teeth. Miss Debbie, who cleaned my teeth, made me feel more like I was at the spa getting a facial, only for my teeth. Tiny, little teeth facials, if you can imagine. Dr. Hartwig explained what was going on with my teeth due to years of maintaining a diet of mostly cake and candy, and gave me hope that my teeth wouldn't yet fall out of my head now that we have an action plan and a consistent maintenance schedule. At the end of my visit, I did not have to peel myself off of the chair due to me losing my body weight in sweat from the pain and anxiety I have experienced with previous dentists and hygienists. I was relaxed, happy, and dry as a bone. I went back the following week for some fillings, and the experience was just as pleasant as the first one, even though there were scarier instruments involved. Typically, even a minimal amount of pain is expected when receiving a giant needle to the gums, even with the most skilled hands, and I was prepared for that, but Dr. Hartwig performed some type of magic in which I did not feel any pain, whatsoever; not even a pinch! She was able to quickly drill and fill not just one but two of my teeth, with no pain or discomfort at any given point. Dr. Hartwig and her staff are nothing short of miracle workers in every capacity; they have managed to minimize the stress that often accompanies visits to the dentist, and have transformed it into a fun, pleasant event that makes you feel like you're winning at adulting. I've stopped eating cake for (most) dinners, and am so grateful to have found Dr. Hartwig and her staff, and look forward to my next and every visit with this amazing team.

The Best Dentist, my wife and I have ever experienced. Very professional Staff and office. I can…read moregive her the highest recommendation without reservations. As a diabetic, my teeth have become more important than ever before, I have complete faith & confidence in her ability and professionalism. New people to the area can have complete confidence in Dr. Hartwig - a true professional.

Very disappointed with their billing practices. Unbeknownst to us, they were dropped by BC/BS…read moreinsurance. They allowed us to return on multiple visits before informing us that we were responsible for the entire bill. After my wife complained, they admitted their error, and partially reduced the bill.

My family and I have been going to Dental Associates of Warner Robins for 14 years now. We had the…read moresame insurance (Met Life) for all the time we were there. I started seeing bills that we did not get before. Called them up about it and they said that they no longer take Met Life and they have a new company doing billing. Neither of the billing company and Dental Associates of Warner Robins gave a letter or a phone call to let us know what is going. To me that is very Shady business. Watch out Navicent health care workers. Don't get stoke with a bill you did not think you would of gotten. Tracy s.

Had my cleaning today (no cavities!!). Always a professional and courteous staff. Been going here…read morefor almost 10 years!

I scheduled a general appointment/cleaning with Amy S. Loden, DMD and found that I had lost two…read morefillings that a previous dentist had done years ago. I was terrified because I was about to lost my insurance (less than a month after this appointment). Not only did Dr. Loden schedule two additional appointments for me in the very tight time frame, she also gave me the phone number and location of a technical college where I can get regular, affordable cleanings until I get dental insurance again. I have absolutely no complaints about the dental work itself and her care and customer service are absolutely astounding.

Are you looking for a dentists' office with terrible communication skills? Koch and Crossley is the…read moreoffice for you if you'd like to be frustrated and embarrassed every time you show up at their office for a scheduled appointment. Here's a taste of what could happen to you, should you choose to let them be responsible for your dental care. I've had multiple fillings done at their office, with at least two of them resulting in re-dos because of the poor work done the first time around. I was even contacted after one of my cleaning appointments after they reviewed x-rays to come back and get another one repaired at no charge. Flash forward to beginning of January, I show up for my daughter's cleaning appointment and present them my new insurance card. My employer had switched providers for the new year and the informed me that they did not accept my new provider. That was fine. I had them cancel any of my family's standing appointments so that we could find a new provider that would accept our insurance in the area. However, they kept my appointment to fix that single filling they did incorrectly at no charge. I confirmed my appointment when the reminder came through and didn't hear anything else from them. I come to the office for my appointment and no details were confirmed at the check-in window, I was never called up. So I get back to the exam room with my tech and I ask her to please make sure that everything is okay with my filling being done at no charge still, because that was the original agreement and since they don't take my insurance anymore, I didn't want any surprises after they were already done working on me. I saw her review my chart where it said the filling was to be done at no charge on at least two different entries, but then she said that since it had been over a year they would no longer be able to do it at no charge. She consulted with the doctor and he confirmed. My question was why I hadn't been contacted previously and notified of this change to an already agreed upon price/procedure and they didn't really have an answer. My time taken off work isn't valuable to them and apparently, as a patient here, you are supposed to be familiar with all their internal rules and policies. Needless to say, I left and didn't get the filling replaced due to their inability to communicate their internal policies. Everyone I spoke to just had an excuse but no reason as to why this wasn't communicated to me even a month ago when they confirmed they were keeping the appointment. If I had known there was going to be a charge, or a statute of limitations on when they would honor their word, I wouldn't have bothered keeping the appointment or going in and wasting my time.

Being new the area, Koch and Crossley Dentistry was recommended by a co-worker and have been very…read morepleased with the service. The whole staff is always courteous and professional, they explain the process before starting the procedure. Both initial and follow on appointments have been no problem scheduling. Dennis H.

I just had a chipped cap repaired, and the entire staff and Dr Jack were the absolute best!! I have…read moremajor anxiety going to the dentist...but not here. I've never felt more comfortable and relaxed at a dentist. I'm very thankful to have found this office!

I had an appointment. They cancelled it because I never got the texts to "confirm". So, I sat in…read morethe waiting room to be dressed down for expecting to be treated as an adult. In my opinion, I have an appointment until I cancel or just reschedule an appointment. My appointment should still stand. Unless they call me directly to tell me otherwise. They didn't leave voice mail. I want a cleaning every four months, they can't do that, even if I pay for it.

I am a new patient and I met Dr. Pickard because I had an abscessed tooth that had gotten infected…read more B I was in horrible pain and doctor pickard was absolutely wonderful. He immediately relieved the pain by giving me 3 injections and medication to get the infection under control. About 2 weeks later I went back and had that tooth extracted. Dr pickard had to also do bridge work around that area before they could remove the tooth.I am 66 years old and was very scared about going to this place because of what I had read. I am telling you Doctor pickard is if not the best dentist I've ever been to he's right there with the best. He's absolutely wonderful.He's trustworthy , he knows exactly what he's doing. Also his assistant Lauren calmed me down with her sweet and kind demeanor. I highly recommend this dentist. He us a great person.

Since 2017, the estimated wait time for an appointment has consistently exceeded the scheduled…read moreduration by several hours. Staff attribute these delays to extended treatment times with other patients. During a scheduled appointment to establish care, I waited two hours to be seen by the dentist, X-ray technician, and dental hygienist. When I inquired at the front desk about an estimated timeframe for my appointment, given that my scheduled time had passed significantly, they were unable to provide one. The X-ray technician called me back to take X-rays for the dentist. This process took approximately thirty minutes, as the technician spent time setting up equipment and speaking with other staff members in addition to taking the X-rays. Once the X-rays were complete, I was escorted to the patient care area. It took about twenty minutes to see the dentist, who was very efficient in moving on to the next patient. Subsequently, I waited another fifteen minutes to see the dental hygienist, as she was returning from her lunch break. I would be disinclined to return due to the excessive wait times. While I understand that waiting for each patient is sometimes necessary, the dental staff could improve communication by providing updates to patients waiting in the lobby. Also, When you call the office and speak to someone the person you need to speak to about billing will never call you back.

Are you looking for a dentists' office with terrible communication skills? Koch and Crossley is the…read moreoffice for you if you'd like to be frustrated and embarrassed every time you show up at their office for a scheduled appointment. Here's a taste of what could happen to you, should you choose to let them be responsible for your dental care. I've had multiple fillings done at their office, with at least two of them resulting in re-dos because of the poor work done the first time around. I was even contacted after one of my cleaning appointments after they reviewed x-rays to come back and get another one repaired at no charge. Flash forward to beginning of January, I show up for my daughter's cleaning appointment and present them my new insurance card. My employer had switched providers for the new year and the informed me that they did not accept my new provider. That was fine. I had them cancel any of my family's standing appointments so that we could find a new provider that would accept our insurance in the area. However, they kept my appointment to fix that single filling they did incorrectly at no charge. I confirmed my appointment when the reminder came through and didn't hear anything else from them. I come to the office for my appointment and no details were confirmed at the check-in window, I was never called up. So I get back to the exam room with my tech and I ask her to please make sure that everything is okay with my filling being done at no charge still, because that was the original agreement and since they don't take my insurance anymore, I didn't want any surprises after they were already done working on me. I saw her review my chart where it said the filling was to be done at no charge on at least two different entries, but then she said that since it had been over a year they would no longer be able to do it at no charge. She consulted with the doctor and he confirmed. My question was why I hadn't been contacted previously and notified of this change to an already agreed upon price/procedure and they didn't really have an answer. My time taken off work isn't valuable to them and apparently, as a patient here, you are supposed to be familiar with all their internal rules and policies. Needless to say, I left and didn't get the filling replaced due to their inability to communicate their internal policies. Everyone I spoke to just had an excuse but no reason as to why this wasn't communicated to me even a month ago when they confirmed they were keeping the appointment. If I had known there was going to be a charge, or a statute of limitations on when they would honor their word, I wouldn't have bothered keeping the appointment or going in and wasting my time.

I had my first visit with Dr. Koch (pronounced Cook) today. I'm very pleased. I just went for a…read moreroutine cleaning, but it's the most thorough cleaning I think I've ever had. They used a vibrating water brush (like a very high-powered water-pik) that is awesome at getting around your gums, and instead of swishing mouthwash at the end you get foam mouthwash in a soft tray that you hold in your mouth for a minute. My hygienist was Peggy, and she explained (in real people words) what she was doing as she did it - I hate when dentists tell you that your T4 is colluded with your XMV 3rd molar and other dentisty words. She also didn't ask me questions when my mouth was full of instruments - I appreciated that. They had a TV in the room that I could put on whatever channel I wanted. They have an oral surgeon on site, which I unfortunately won't be able to review as one of my wisdom teeth is so impacted I have to go to a specialist. They also offer bleaching trays and 6-Month Smile, which looks like some kind of Invisalign. I would highly recommend them.