When searching for a new local dentist, and having a problem with a tooth, I requested an…read moreappointment with Loden Dentistry. Spoke with an assistant that informed me I would need to pay over $100.00 just to get the appointment, prior to being seen. She indicated this would go toward my bill. It acted as a deposit and in case I did not fulfill the appointment time. I do not have dental insurance but do have income to support my appointments. I was shocked at this requirement and moved on to another dentist that did not require a prepayment - deposit just to be seen. I realize some people do not meet their appointments but I am not that person. Perhaps $25 like many medical entities but was shocked at this requirement. This will not be my dentist.

Their office was closed during this coronavirus pandemic that is sweeping the country, but Dr. Amy…read moreLoden was super helpful with me having seen her previously and understanding that the surgery I needed was pushed back due to the coronavirus outbreak and I've never met or spoken to a more helpful and professional medical physician of any field of medicine. She was able to call in a refill for my antibiotics and even gave me some tips on how to make the over the counter medication taken for pain work more effectively. Nicest healthcare professional I've ever had the pleasure of dealing with. You can't go wrong choosing this dental practitioner for any of your dental needs. She's knowledgeable, understanding, and she treats her patients with a kindness and a heart rarely seen among people in general in my experience. A+

Apparently if you dont confirm reservations that you had for months they will give your appointment…read moreaway. I received text 2 hours prior to my appt to remind me of my appt and that they were looking forward to seeing me. I took off 2 hours of work, drove all the way across town, walked in 15 minutes prior to my appt to be told it was given to someone else. Did I get a cancelation text or email? No.

0 stars if I could…read more The customer service here is terrible. Alex was very insincere and never returned my calls when I tried to escalate our concerns. I told Dr. Jessica L. Montgomery, DMD that we would no longer be using their office due to the poor dental work done on my mother. Instead of taking accountability, they responded by dismissing her from the practice, which felt like an attempt to avoid fixing their mistakes. My mom spent over 9k on dental work and her teeth look exactly the same as before. We were called back several times for "rework," yet Dr. Montgomery rarely even worked on her mouth and mostly left everything to the assistants. At the beginning, they offered my mom "free fillings" because we were dissatisfied with the service. Later we found out the dentist was already offering a free dental day, so that didn't feel like a genuine effort to make things right. On our final visit, Alex was nowhere to be found until I specifically asked for him because I wanted to express our concerns and give them one last chance to make things right. When he finally appeared, he gave a lame excuse saying he had been speaking with the dentist. He never made any real effort to resolve the situation or stand behind the work that was done. It honestly felt like Alex didn't like that I spoke up on my mom's behalf. His behavior was extremely unprofessional and a complete disgrace for someone who is supposed to represent Byron Dental. After spending over $9,000 and going back multiple times, we left with the same results and no real accountability from the office. 0/10. I do not recommend this office to anyone. I hate that my mom had to go through this experience, and I would strongly suggest others think twice before trusting them with their dental care.

I had an appointment. They cancelled it because I never got the texts to "confirm". So, I sat in…read morethe waiting room to be dressed down for expecting to be treated as an adult. In my opinion, I have an appointment until I cancel or just reschedule an appointment. My appointment should still stand. Unless they call me directly to tell me otherwise. They didn't leave voice mail. I want a cleaning every four months, they can't do that, even if I pay for it.

Always have a good experience with this Dental office. Love the staff and the personal attention…read morethey give all their customers. I recommend Family Dental Associates to anyone looking for Quality Care. They always go the extra mile when explaining procedures or just answering your questions.

Not sure how to explain my experience here. I have a broken tooth I need repaired or capped. I made…read morea next day appointment thinking wow this is fast. Great! Went in to my appointment and spent about two hours being pressured into procedures and services I did not want nor had the money to pay for. The dentist then proceeded to poke inside the cracked tooth with a dental pick which caused significant discomfort, then said they wouldn't fix the tooth unless I agree to all these other procedures because the dentist "has a standard of care he will not compromise". I have never felt so bullied. Thankfully, I was on the phone with my husband and he gave me the courage to stand up and walk out. I have no idea if this business provides a good or quality service, but this was a "rope-a-dope" style transaction.

Since 2017, the estimated wait time for an appointment has consistently exceeded the scheduled…read moreduration by several hours. Staff attribute these delays to extended treatment times with other patients. During a scheduled appointment to establish care, I waited two hours to be seen by the dentist, X-ray technician, and dental hygienist. When I inquired at the front desk about an estimated timeframe for my appointment, given that my scheduled time had passed significantly, they were unable to provide one. The X-ray technician called me back to take X-rays for the dentist. This process took approximately thirty minutes, as the technician spent time setting up equipment and speaking with other staff members in addition to taking the X-rays. Once the X-rays were complete, I was escorted to the patient care area. It took about twenty minutes to see the dentist, who was very efficient in moving on to the next patient. Subsequently, I waited another fifteen minutes to see the dental hygienist, as she was returning from her lunch break. I would be disinclined to return due to the excessive wait times. While I understand that waiting for each patient is sometimes necessary, the dental staff could improve communication by providing updates to patients waiting in the lobby. Also, When you call the office and speak to someone the person you need to speak to about billing will never call you back.

Best dentist office ever. Caroline is my favorite!!The entire office is caring & concerned. I would…read morerecommend them to everyone.

I was in a lot of pain with a broken molar. As a new patient, the staff got me scheduled and in the…read moreoffice right away at a time that was convenient for me. Dr. Kolson made sure that I was relieved of pain. He thoroughly explained all options and procedures, but went along with what I felt was best for me. Criz who assisted was also great. She kept me calm, comfortable and relaxed the entire time. She also thoroughly explained how to take care of myself afterwards and what to expect. I would recommend this facility to anyone. I wish I had come here a couple of years ago when I had another problem tooth! I love my current dentist but I am definitely considering switching to Family Dental Associates permanently. I would come back here anytime!