I feel it's important to share my family's experience with Robinson Dental in Wayland and explain…read morewhy we ultimately decided to leave their practice. Before choosing this office, I encourage anyone considering Robinson Dental to read reviews for all of their locations. You'll notice recurring concerns from patients regarding communication, patient treatment, billing issues, and a lack of accountability when problems arise. Unfortunately, our experience reflected many of those same concerns. After a very patience and long few years, we have decided it's time to find a dental practice that values its patients. The biggest issue throughout treatment was communication. During appointments, Dr. Young often made appointments feel rushed, concerns were frequently brushed aside, and conversations often came across as dismissive or accusatory instead of informative. There were multiple occasions where treatment instructions changed without explanation. My Partner was repeatedly told to switch Invisalign trays after one week, only to arrive at a later appointment and be criticized for not wearing them for two weeks. Other times, the opposite happened. Rather than acknowledging that the instructions had changed, she was made to feel as though she had done something wrong. Before a planned vacation, she specifically asked if she could wear one set of trays an extra week while she was out of state. Doctor Young approved the request. However, when she returned, she was reprimanded for being behind in her treatment because he had forgotten approving the extension. Treatment was paused during my partner's pregnancy because complications made it impossible to wear the trays without becoming nauseous. This was discussed and approved. Within two weeks of giving birth, she scheduled an appointment and completed a rescan so treatment could continue. Even though returning at her earliest convenience after recovering from giving birth she was criticized for not returning sooner by Dr. Young. In addition we were told the replacement trays were urgent, yet they took approximately a month to arrive at the office. We only found out they had arrived because we called to check ourselves. Even after they arrived, the fitting appointment was scheduled weeks later despite previously being described as urgent. Similar delays happened more than once throughout treatment. There were occasions where tooth attachments fell off and were reported to Dr. Young. We were told everything would be fine and no action was necessary. Later, when the trays again failed to track correctly, additional rescans became necessary. The billing process was equally frustrating. We were repeatedly told the account balance was up to date and that everything was "good." When our insurance temporarily stopped paying the estimated amount, we were instructed not to make payments while the office waited for the insurance company. At a later appointment, we were unexpectedly told there was now a late fee because the balance had not been paid--even though we had followed the office's instructions. Scheduling problems became another recurring issue. On one occasion, we confirmed a Tuesday appointment the previous Thursday, only to arrive and discover it had been canceled without any notification. Rather than attempting to correct the mistake or fit us into the schedule, the office simply offered another appointment over a month later. There were also multiple occasions where appointments were booked before leaving the office, only for us to arrive later and be told no appointment had actually been entered into the system. Again, there was little effort to accommodate us that day despite the error originating from the office. Everyone can have an occasional bad day or make a mistake. But repeated pattern mishaps over the course of treatment and after investing significant time and money into treatment, we no longer had confidence that Robinson Dental is a good place to be.

Robinson dental Cascade beware. Rough dentists w no patience. Had one dentist over nitrous me…read morebecause he was angry that I needed sedation. Another procedure the dentist told me to be quiet when I had a small anxiety attack. Tiff a rda was very rough w my tongue & talked over me liked I was a dead person. Do not go here

Dr. Aric Smith is awesome! He explains everything going on and he is very considerate of patient…read morecomfort and patient care. Results are nothing short of excellence. The assistants are great and the staff is as well!

I don't know where to begin, but know that this review will NEVER begin to cover how I feel about…read morethis office and specifically Dr. Tyler Guinn. I had an amazing initial experience with him to then be treated completely horribly and inhumanely by him in a number of ways. He left teeth 26 and 13 unfinished, causing me agony and suffering, and was completely negligent of my treatment as his patient. I am going to LOSE the teeth he started treating because he left them unfinished and no one would help me since they kept telling me to go back to him and he wouldn't help me even though it was HIS problem to treat. He treated me like I was the lowest human being on earth, and his justification? I was/am extremely depressed. So he gave up on me and treated me like I didn't exist and didn't deserve treatment. Because I was struggling. That was his justification. If you are ever struggling with these feelings, know that he feels you are beneath him. I hope one day he himself or one of his loved ones experiences that because he deserves to feel it first hand. I have been having extreme cold and hot sensitivity with 13 (which I should not be, indicating he likely left nerve tissue still in there or it's reinfected or cracked). I cannot eat and drink without suffering and he should be charged as far as I'm concerned. That is taking away basic human rights to physical nourishment, and he already knew I had an eating disorder, and I think he was intentionally doing that to starve me further and harm me intentionally. And he knew the physical agony I had been having with 26 and he left that unfinished to get re-infected as well. I am going to have to get a biopsy of it and get it extracted, and I very well could have osteomyelitis because of him leaving it open to infection. It was malicious intent. He knew EXACTLY what he was doing, putting me in harms way intentionally. He purposefully didn't finish these teeth so they could get reinfected and cause me harm. He not only didn't care if I had complications, he wanted me to have them. When I called to tell them that I was having problems with the treatment HE did, they told me they wouldn't see me. He never cared that I am suffering and struggling. Someone else tested 13 last week and told me it's still responding to cold and was basically a partially done root canal that is causing problems, and could be cracked at this point. I am taking this to LARA and I have already taken it to the MDA and I want to do more than that. I will take this as far as I can for the suffering he has caused me and the horrific feelings and thoughts running through my mind. He doesn't care about you. He's in this for the money and nothing else. I wish I could make it so he never touched another patient ever again. They ignored me when I called, refusing to call me back, and hanging up on me. One of the most unprofessional offices I have ever encountered and one of the cruelest doctors I have ever seen. Because I was struggling, that's how he chose to treat me. Like I wasn't worthy of care.

Dr. Lueder and his staff are excellent at what they do. Kind. Gentle. Professional. And very well…read moreeducated on current developments in periodontics. I couldn't recommend him any more highly. It was a joy to go to his office.

Did well with plumbing work . Guys in sharp uniforms . They are welcome back! Kevin explained well…read moreto understand.

I never thought I'd be writing a review for an Endodontist- I didn't even know what one was till my…read moredentist mentioned that I may need a root canal. I'm still thinking to myself WTF happened. I walked in at 9:50, was in the chair at 10A and out the door at 10:30. WTF. I have no idea what this DR Doering even looks like- all I know is that it was done and I didn't have enough time to even realize what was happening. He runs a VERY well oiled machine- it is obviously what he specializes in so it wasn't too surprising. He was able to provide the confidence I needed to proceed with the procedure, and by the time I had a chance to think much he had music on and gave me a count down how much time was left along the way. It probably took a total of 8-10 minutes. Ok, I hope I don't need another root canal- but if I do.... I know where I'm going.

Had an endo consult here last week with Dr Doering. Once he realized I was not a candidate for his…read moreservices, his patient demeanor immediately changed. I was basically rushed out with an active infection and told to consult an oral surgeon ASAP. I had to ask for an antibiotic for the interim, which he told me "not to take unless I needed it." When I consulted my dentist & the oral surgeon later that day, both said to take the antibiotic immediately, as the numbing may not work during the treatment I needed with an active infection. Dr Doering also refused to prescribe me the treatment for a very common symptom of this antibiotic, which is standard process for the issue I experienced and has never been a problem with other dentists in the past. I was billed over $300 for hardly 5 minutes of Dr Doering's time, yet felt like I was disregarded because I did not end up spending big $$$ with him for treatment. Very happy to take your money, but incredibly reluctant to offer any necessary medication. Do not recommend.

Had an emergency need for a root canal. Barb at Great Lakes Endodontics is a wealth of information…read more Her level of experience in this business is amazing. She was super professional and great communicating everything from getting the referral from our family dentist to scheduling the appointment and covering the bases on cost. We don't have dental insurance and planned to pay out of pocket. It's been so long since anyone in our family has needed a root canal that we feared being retired without insurance would hinder scheduling. Within a week the appointment was scheduled and finally through the entire procedure. Dr. Yeung and his staff are amazing. He even sang praises of our family dentist. Thank you Great Lakes Endodontics!

I recently had a root canal therapy with Dr.Yeuing, and could not be more pleased. the staff is…read morevery welcoming and professional. Dr. Yeung took his time evaluating and explaining everything to me. the procedure was nearly painless, Dr Yeung precision and gentle approach made it all totally stressless. I highly recommend Dr Yeung to anyone in need of endodontis work.

I called them and made an appointment because i was refered there by my insurance company. I pre…read morearranged a Lyft ride to and from. I spoke clearly and in English to the rep when I made the appointment. She explained to me that that I could get the Exam on the appointment date but the cleaning wold be scheduled later. I ageed and she verified my insurance. Then 2 days before the appointment some one else calls me from there to tell me that my insurance would not cover the Premier dentist. So I was forced to cancel my appointment. I have not been able to get a dental appointment in 3 years in Kalamazoo.

I love my hygienist! I recommend if needing a caring person! I have gone for years & never an…read moreissue. I look forward to seeing her

Prior to my appointment, his office called and kept me updated on insurance payments. Also, I was…read moresent a brochure and a paper fully explaining the procedure and what to expect. When I arrived, the office was clean and the staff was friendly and professional. I was brought back to my room and Mr. Smith came in and introduced himself. He worked quickly while explaining everything he was doing, seeing, and the noises I would hear. At no time did I question or feel uneasy about my procedure. It was a very positive experience, although I hope I don't need to return (root canals are horrible!!).

From the owner: Endodontics, Root Canal Specialistread more

I can not say enough good things about Dr. Tingey and his staff. From the moment of making the…read moreappointment until I left the office they were friendly and welcoming. Dr. Tingey's medical assistant spent time explaining the imaging machine process and to make me feel comfortable. Thankfully I didn't end up needing a root canal but Dr. Tingey spent time investigating my pain and then explaining to me in detail what he saw and felt was going on. I felt valued as a patient and not at all rushed. If you are looking for an Endodontist to alleviate your apprehension and have a pleasant experience please call Dr. Tingey!

From the owner: We understand that root canals and other endodontic treatments can be scary. We'll make every…read moreeffort to ensure you're comfortable and understand what's happening during the procedure. We provide local anesthesia as well as inhalation or prescription sedatives to make sure you're at ease during the treatment. If you're living with a tooth ache, pain or worried about losing a diseased tooth, call Dr. Mark C. Tingey to find out how we can have you smiling - and pain free - in no time.

Returned from Florida due the need for an emergency root canal procedure. my dentist on vacation so…read morewe called many Jackson dentists to try to get an appointment. We called Dr Palte's office after 5:00 pm and the next morning, Michelle called from the office and got us an appointment for the next morning. Dr Palte and his staff were very kind, understanding, and compassionate. preliminary exam performed and Dr Palte sat down and explained the procedure in complete detail. unfortunately due to the condition of the tooth Dr explained options of repair and removal. I decided based on Dr Palte's opinion that the best alternative was to remove the tooth and plan for either a bridge or an implant. The tooth was removed and prep started for the implant. My experience with this office was outstanding. Dr Palte took the time to totally explain the procedures and my options and I am very confident in my treatment plan. His staff is outstanding and made the procedure as comfortable as possible. His staff also gave me documentation of the procedure and completed all the insurance forms for the visit. I plan on having an implant placed and I will definitely return to Dr Palte's office for the procedure. Great job Dr Palte and your staff.

I was referred to Palte Endodontics for a root canal on a tooth that had a previous root canal and…read morecrown. There was a bad infection brewing and I was in a lot of pain. They were able to get me an appointment within a couple of days of the referral. My first interaction was with Michelle who I immediately loved. She was very kind, welcoming and explained in detail what to expect from my visit. I was evaluated by Dr. Kimball, and when I say she is a real gem, that is an understatement. Her passion for dentistry exudes from her like a ray of sunshine. She was very sympathetic to my situation, and immediately after the evaluation began the first phase of the root canal. Her assistant Crystal, and her work together like pancakes and syrup. There interaction with each other is both professional and comedic, and definitely takes the edge off from undergoing a dental procedure. I could go on and on with my review, but in a nutshell, I would highly recommend this Endodontist if you want to experience an anxiety free procedure. I would give them 10 stars if I could.