Came here to use my rewards but had cash. The cashier was nice about it and said she would get her…read moremanager. The manager came over and couldn't care less and said "no one's paid in cash today we can't break that" and walked away. She clearly doesn't value her customers. In a store shouldn't you be prepared for people to pay in cash? Just my opinion. Will never come back here even though it's super close to my home. Would rather make the drive to mount Vernon or somewhere else just not here.

I received a quick response from Customer service and they offered me great deal on my next…read morepurchase. This is excellent resolve and made me a very happy customer! I went to their White Plains Galleria location, as they had better selection.

I've never had a bad experience at the Port Chester home goods location. I usually go a few times a…read moreyear and I always walk out with something. The staff always seem so friendly and helpful whenever I need assistance. The best time to go is during the holidays they always have gifts under $20 that are very good quality. I just went recently to get a utensil holder that was $12 that'll prob last forever. The value you can't beat!!

We had some issues with a delivery that was scheduled this past weekend for a painting we had…read morepurchased. Everything was set up and it was to be delivered that evening. I even got an email confirmation. No one showed up. When I tried to contact the delivery company to find out if they were late or anything I was left on hold for over 30 min with no one answering. I sent an email as well. No answer until Monday morning for which I received a response that the email I was given to contact was in fact, incorrect. My husband went to the store to get a refund as no one could tell us where our item was or when it would be delivered and then because he paid Apple Pay, they said the cards didn't match. It was his card. He had to make two round trips to get a refund when he should have been asked to just insert his card he paid with to get a refund. Not only that, nothing was done to rectify the situation. No one ever responded to find out why we didn't receive our delivery until Monday morning someone finally called me after we spent the afternoon Sunday trying to cancel and get a refund. The whole situation was a disaster. It's a shame as we have loved shopping at HomeGoods but after this disaster and a huge waste of our time (between wasting our time waiting for a delivery that never came and no one to get in contact with, to the mistake made at cashwrap where we had to return twice when we should have only had to go in once), I don't think I'll go back. Don't get delivery from this place. Nothing was done to even care about our experience either. Such a waste of my time from start to finish.

Love this store- the BEST customer service. Diana is always so helpful in helping me pick out…read moreoutfits. I truly enjoy shopping there. It's a lovely store - always clean and organized. I think the quality is good - I have had no problem with any of the products.

My go-to store for work clothes. Great for the basics. Good prices and helpful staff…read more I am pear shaped, so I love their curvy fit. I can get pants that fit my hips/thighs without being huge around the waist. They don't always have the curvy/Kate fit in the store, but ask. They will order it for you and have it shipped for free.

Vanessa at the Westchester Burberry completely ruined my experience…read more I was three days past a holiday return, customer service approved it, spoke to her directly, and she still refused. Unprofessional, rigid, and dismissive. Thankfully, the Long Island Burberry manager fixed it, but I will never return to the Westchester location.

Pleasant and knowledgeable staff! Made experience easy and fast! Would definitely shop here again!read more

Why are all the cashiers working in slow motion? Had to look around to make sure I'm not stuck in a…read moretwilight zone. Waited at least 15 minutes and there was no one in front of me. Cashiers FAILED!!!

I wanted to exchange a couple of dresses (The same style but 3 different colors) for a size that…read morewas smaller. The transaction probably took around 35 minutes since we were working with 7 dresses in total. Thank you so much Brooke for your patience and making the experience smooth and friendly.

Boutique like atmosphere and higher quality than competitors. Still fast fashion but major…read moreimprovement with store design and stock is not overwhelming and is color coded and organized. Dressing room great for dresses in the back and sales on accessories are nice too. Not very size inclusive for shorter or curvier ladies and the style options can get pretty boring. Not many modest/ sleeves items that aren't black but they are there! Just covered in a little glitter ! Generous discount too after giving email.

Located inside Bay Plaza, this store doesn't disappoint. If you are a teen or early 20 something…read morelooking for something cute and flirty to wear, or looking for a prom dress, Windsor is the place to shop. My daughter tried on 9 prom dresses and settled on 2 she loved. We walked out with a dress for her June prom. I was surprised because I really didn't expect to find anything. As with any shop the deeper you get into prom season the less you of a selection you could find.

If you want to feel like you are shopping at Forever 21, or any other very low end brand, where…read morecustomers are treated like they don't really matter, than shop at Gucci in the Westchester. I spend thousands of dollars a year at Gucci. I have never returned anything in my life there. I bought five items last month and attempted to return one item today. I was treated terribly. They love you when you are spending money. The one time I tried to return something I was treated like a loser. Never going back in there again. Low class service. Management has no idea how to treat high end shoppers. So not worth high end spending. At all. In an age where retail is dying it's not smart to offend people that are life long customers with terrible customer service.

If you take an item to the Gucci store in the Westchester Mall in White Plains NY, please make sure…read moreyou pick up your package. After several emails, phone calls and being ignored, I decided to go back to the Gucci store. I requested to have my packaged mailed to my home after it was repaired and an employee shipped my package to someone else's home. SO, GUCCI HAS EMPLOYEES STEALING THEIR CUSTOMER'S PACAKGES IN THE BOTTOM LINE! When I discovered what happened I called the manager, who sent me to voicemail. She then thought it was a good idea to text me. The level of customer service, empathy and concern at this store is horrible.