All I can say is that these guys' customer service is top notch based on my recent experiences. For example, was returning two pairs of skies & a pair of boots, parked in the lot & was struggling with getting the equipment out of the trunk, out of nowhere, this guy appears & said I will help you. Every time I walked through the door someone was there to greet you & within literally seconds help was on the way. I have never had to wait for more then a minute or two to be helped. I was never pushed in any manner to buy or rent. Recently I came in to have my blades tuned & to rent lll-ooo-nnn-ggg skies. I brought my ski boots for the fitting & made a comment that 'these probably belong in a museum' expecting a sales pitch. No, that was not the case. I was told that the boots are still made the same way for the last 15 to 20 years. Definitely will be shopping here for sporting equipment read more

I have become a big fan of the Pedigree Ski Shop on Mamaroneck Avenue and I don't even ski! My wife and I love to play tennis snd they have a fantastic selection of all kinds of tennis clothing. They also sell all kinds of winter clothing, gloves, hats , boots etc which come in handy even if you aren't interested in going skiing! However we have lots of friends who love their selection of skis and equipment! I have found the staff to be incredibly helpful and one of the reasons I'm writing this review is that I couldn't believe some of the other negative reviews regarding their staff. My wife and I were impressed by blow polite snd helpful they were to us every time we've been in their store!! There aren't a lot of stores where you can receive personal and professional assistance and I don't believe that you'd want to buy ski equipment from on online retailer! read more

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Nothing comparable in Westchester and lower Connecticut for quality and expertise. Have gone to them since the '60s and never been disappointed. read more

Recently visited this store when in the area for business and was very impressed with the selection of merchandise. Staff was very friendly and helpful as I had a few questions which were answered. Will definitely be returning next time I am in town. read more

Called and specifically asked if they offered edge sharpening without doing a whole ski tune. (Base grind and wax) They checked the system and said yes, even providing me a quote for the service. When I got there about an hour later, they said they don't do just the edges. I'm not a fan of leaving bad reviews but I also don't appreciate 2 hours out of my day being wasted by unprofessionalism. Pretty frustrating and will not be heading back. read more

I stopped by to get heaters put in my boots ... Very knowledgeable, low pressure sales , explained new technology ( my boots were 10 ++ yrs old) I picked up some new kicks skied with them this past weekend .... i am very happy .THAN YOU !!! GREAT KNOWLEDGEABLE STAFF !!!!! Great selection , Im a Happy customer read more

Tom was a pleasure to work with. I picked up a new set of boots and skis right before the season started, and the process was seamless. When it comes to getting a new boot, it pays to work face to face with a professional. Pedigree lines up with most online retailers price-wise and the experience of having the boot molded offsets the difference if any. If you want to support local businesses, this is the only place you need to go for your ski gear. The place is overly staffed. Their staff members are knowledgeable and cheerful. read more

Pedigree Ski Shop - Newnew - Sports Wear Near Me - White Plains, New York

Tom was extremely helpful ...happy 2 have purchased my boots, etc from Pedigree because they can be brought back in 4 adjustments anytime - thank u! read more

Love it here! Been a customer since I was a wee skier at age four. Got my first pair of Rosignol skis here. I will go out of my to buy things here that I could otherwise get online. I'm an avid tennis player and although their tennis department is small (skiing reigns supreme at Pedigree) they are extremely knowledgeable and often indulge me with all the minutia with which I am obsessed. I recently needed a racquet restrung almost immediately and they delivered. All of the employees are helpful and kind and really great even when they seem overwhelmed with all the customers in the store (it's often extremely busy.) Will return again and again. Love to support this long standing White Plains business. read more

Went here in the winter to rent skis. We had someone with us who had been skiing for many years and we had called ahead for what we wanted to get but just needed fitting. I haven't skied much and told the man helping us when he asked. He proceeded to measure my foot but decided I didn't need to try on the boots (I guess he thought his measuring would be fine). We asked again to try on the shoes but he said it's fine you dont need to. Then at the end we were getting our stuff and I asked for my poles he said oh you aren't getting poles, you're a beginner. What? I said, OK but I wanted poles, he didn't want to give me them because he thought it would help me learn better. I get that,but I'm trying to have fun for 1 day with my family! So, after all that, guess what? The boots didn't even fit well. They were too tight. Because some arrogant guy thought he could just measure and didn't let me try on boots. So thanks for that. read more

Drove up to this place from Manhattan because it was the only shop within a reasonable distance that had wide brakes for my skis. The first thing you notice when you pull up to this place is how big it is. So big that ski and snowboard stuff are split into two different stores. Went up the day before new years and it was packed. They have a very large selection of clothes and a decent selection of boots and skis. The staff is a mix of older people and college age kids. Everyone seems pretty knowledgeable. My grips with the place are how expensive stuff is. Given that they cater to a wealthy clientele, everything is really costly. I absolutely needed to get my bindings mounted to my skis which is the only reason I paid 80 DOLLARS! To me this is absolutely ridiculous, this should be like 35 tops. A big part of this cost is the insurance they have to pay for in order to mount bindings, also the equipment they use is tremendously expensive. Still, it needs to be cheaper on the customer end. Also they said it would be between 15-1hr depending on how much work was in the service area already. This I didn't have a problem with initially because it was better then waiting a few days. When we came back after an hr, one ski was done and the guy had been working on the second. The problem with this is we ended up waiting another hr in the shop because no one thought to bring the skis up after they were done with the work. It wasn't until the initial employee who had been helping us saw us waiting that he realized what happened. He then quickly fixed the problem. Everyone at this shop is nice, but its a haul from manhattan and the prices aren't going to bring me back. I appreciate how they helped me out, but I'll be going elsewhere in the future. read more

Pedigree Ski Shop - Sports Wear Near Me - White Plains, New York

This place isn't that great - I've been in here several times, usually looking for winter gear. I can honestly say I've circled the store many times without anyone ever asking if I needed help. It's really difficult to find certain equipment here because the store is a strange shape, and it seems like clothes, gear and other equipment are scattered. It's hard to find certain things I'm looking for. Maybe on my several visits here I would've bought something, if someone asked me if I needed help. Also, when I've approached sales associates they seem pretty preoccupied in side conversations with other employees. Even though I live close by, I probably won't be shopping here. read more

We rented our seasonal ski set here. As it was weekend the store was very crowded but each staff was so attentive and quick to help us for procedure. So we didn't feel any stress to finish all our shopping here. Kids ski rental cost only $130 around for 6months! Be aware they charge deposit the same price but it will be returned when you return set back to the store. We also bought helmet and goggle for my son which cost $150 in total but the staff helped us to find best fit one so was good purchase. read more

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Excellent customer service would highly recommend this ski shop. Great selection and friendly staff

Diverse merchandise and good size selection, but the staff is horrible giving customers attitude (looking at you Barry). Also beware of return policy, once you buy anything they won't refund you, store credit only. Still Amazon is the way to go, cheaper including latest models. read more

Have been coming to Pedigree for 3 years. They have done a nice job outfitting my family of 5 with ski equipment. Knowledgeable staff (many former racers). Recommend over Ski Haus. Good seasonal rental program. read more

The best ski shop in Westchester!!! Mike (the manager) was SO helpful, friendly, and professional, along with the rest of the staff! Great selection, great service, and perfect location. Definitely recommend this spot, for beginners and pros alike. read more

Pedigree has been around for a very long time. They cater mainly to families in Westchester County. The prices are not particularly competitive and the knowledge of the staff is poor. A while ago I was sold a pair of Salomon boots. They always felt wrong and I returned several times to Pedigree for adjustments. Ultimately, I gave up on them and bought a new pair while in Park City, Utah at Jans Mountain Sports. I discovered that the boots that several Pedigree employees told me were the correct size were in fact a size and a half too big!!! So basically I was out $500.00 due to the incompetence of Pedigree's staff. I suspect that when I returned they were aware that they were not the right size but just passed me along and gave me lip service. After I discovered that I had been fitted incorrectly I returned to Pedigree and spoke with a manager. The response of the manager? Too bad! Will I ever buy expensive equipment from them? Absolutely not. I would not trust the advice of the employees at this store. Another crummy aspect to this business I just discovered yesterday. My son received a new ski helmet as a gift from my sister. Unfortunately, it was too small for him. My sister, who shops very early for Christmas, gave me the receipt and I figured they would just do an exchange. This was not to be because Pedigree allows no returns or EXCHANGES after ten days of purchase!!! I was flabbergasted by this policy. At a minimum, a customer should get the full amount paid as a credit if they have the receipt. The witchlike woman who I argued with gave me attitude and said all they would credit me was a discounted amount where they in effect stole $40.00 from my sister the early bird shopper, and I had to make up the difference. This rubbed me the wrong way and I told this woman so. She did not care at all. I took the credit and walked out with a new helmet (which cost me an additional $40.00). The first thing I said to my wife when we got in the car was " I will never set foot in that place ever again." She agreed. I also discovered that if you have a return, you can never get a refund, only a store credit (Even if I make it back in ten days!?!? Nope...). Before the helmet imbroglio occurred, I checked out the selection of skis. The selection was mediocre and consisted of a variety of low end models. I only saw one model of Volkl available which I found surprising since this is a very popular high end brand of skis. They did have a fair amount of low end K2s, which I think are not so great and are now made in China (how disappointing!). I try to support specialty shops whenever I can. I do not mind paying a bit more for good service. However, when I get lousy service at a premium price I go elsewhere. When you patronize a specialty shop, the expectation is that you will receive excellent customer service and not low rent service. Pedigree unfortunately provides the latter. The dopey return policy was the last straw for me and completely turned off my wife as well. As a result of this stupidity, they lost us as customers. We are avid skiers and regularly purchase ski equipment and accessories. We also have a 3.5 year old who outgrows his equipment and ski clothes annually. The lousy service we received has cost Pedigree a good long term customer for the princely sum of $40.00. This is a classic example of a shortsighted and foolish business practice. Had we been treated right, Pedigree would have made thousands from our business over time. I hope Pedigree enjoys the $40.00 because they will never get a penny from me or my family in the future! A word of advice to Pedigree, people do not like being treated shabbily and will go elsewhere when they are! read more

Rude unhelpful staff that have no respect for their customers. We were ignored for 10mins and had to request help. They then treated us like we were jerks for asking for help and then treated us like we had no clue what we were doing. Very rude! read more

Pedigree has a decent selection of equipment and a big selection of clothes, but the sales person who helped me was pushy and a little rude. I came in and explained that I was thinking of purchasing beginner/intermediate skis and boots and wanted to see the options. The sales person showed me a pair of skis and sized me for boots. I was still unsure if I wanted to make the leap from rentals to buying my own set, so I asked if I could write down the equipment and think about it. The sales person then launched into a tirade about how it wasn't a good idea to buy ski equipment from the internet and that it would cost $70 to get my bindings put on (not sure if it actually costs $70 at Pedigree, but that seems really high compared to other ski shops in NJ or northern Westchester). I had no intention of buying my skis on the internet, so it sort of came out of nowhere. He also put a lot of pressure on me to buy the one option he presented to me, saying it was the only one left. I realize that it was probably true, given it's the end of the season, but I later went to two other ski shops (Ski Haus in Brewster, NY and Paragon Sports in Manhattan) where the stock situation was the same but the sales people were nicer and not pushy at all. After this experience, I'd recommend going to Ski Haus in Brewster, NY. I had such a great experience buying my skis there that I later brought two of my friends there to get snowboards and they were just as happy with the staff and selection. Prices are much better too. read more

Love pedigree ski shop....they took such Good care of me...can't wait for next season so I can hopefully try my freaking awesome skis out! # NORTHEASTERN DEC 2016 - MARCH 2017...would make this full time employee/ student very happy... seriously love pedigree..always to a superior job! Amazing customer service...they reward loyalty ...just ask if you don't see what you want! I wanted brand new k2 on back order from k2...pedigree got in so quick and took care of mountings...I think on house - thank you! Also wish I got my ski racks there...noticed when I was picking up my sick new skis...they had awesome thule ski racks. Pedigree only sells superior products for highly conscious consumer!! Love this place! #verysatisfiedpatronage read more

Exceptional family-run store in White Plains. The guys at Pedigree are knowledgeable, friendly and just all around extremely helpful in getting you ready for the snow. I loved this place, it's HUGE and they'll have everything you need to dress your whole family from head to toe. Highly recommended! read more

I found Pedigree Ski Shop to be an incredible store for ski equipment. Scott, my sales person was extremely helpful in outfitting me with a great set of ski gear. I would highly recommend anyone interested in buying ski or snowboard equipment and/or accessories to check this shop out. You won't be disappointed!!! read more

I went late on a Sunday night. The place was busy but I was helped right away. The boot fitter had me try a few boots and found one that fit really well my narrow heel. They were also helpful and efficient when I want back the next day to have the bindings adjusted. read more

The gal greeter at the front door was very nice and friendly. She passed me along to a guy who she said could help me with my brief questions about renting and/or purchasing skis. This guy's attention was everywhere but with what I was trying to explain. I found him to be snobby and aloof. I gave him the chance to sell me some skis. Yes, I would have probably purchased the right ones for me. His reply to me was "we don't work on commission." I guess that means that he didn't want to make the sale for his shop, which is unfortunate for their bottom-line. He did communicate that he did get to ski for free, so that's good for him. read more

Pedigree has AMAZING customer service. They took great care in making sure I had an in depth understanding of my skis and the different types of technology they use; the sales staff took extensive time to ensure I had the best pair of skis suited to my needs, and listened carefully to my concerns and question. I recommend this store to any skier, new or old! A true gem of a business. read more

Shocked and disappointed that this ski shop would not accept my return for an exchange. The receipt I was given explicitly states returns for credit are accepted 10 or fewer days from the purchase with the receipt included. Not only was I prepared with the receipt but the ski pants I intended to exchange had all of the original tags still attached. I was turned down for my exchange because the pants had a small scuff mark on the leg. I don't know if the staff is just incompetent or if there's a company-wide policy of bad customer service, but I will definitely not take my business back to this shop. They will tell you anything to not accept a return, even at the expense of their own stated policy and customer service. read more

Went in here one time and was ignored for 30 minutes. Waited that long for help from an employee and left after I realized people who came in after us were being served before us. read more

Above and BEYOND level of service. Incredibly knowledgeable and honest staff. Last week, they outfitted my teenage son with his first-ever set of ski gear in record time. The high-quality clothing and gear I've bought here has lasted many, many seasons. read more

We rented our seasonal skiis from Pedigree for the first time, really out of necessity because the season already started. We rented for 1 kid and 1 adult. Some how during the year my husband drove the truck over my daughters rented skis. We took them back to pedigree to see what could be done. First they were so friendly and accommodating. They replaced my daughters rented skis that day and we were back on the mountain the next. That is what I call service with a smile. Thank you pedigree. We are definitely coming back next year... Just earlier. :) read more

Best ski store in the area. I have rented skis from Pedigree for years. This year I bought myself skis from Pedigree. Staff are friendly and prices are fair. The staff also don't push products on you. They give you honest feedback about each product. Just as a warning, it gets crazy and hectic in the store come late October and November so rent early. Also if you want great deals go to their annual tent sale in the fall to stock up on ski clothing. read more

I rent Ski equipment 3 or 4 times per season, this was my first time using Pedigree, and the easiest time. The reps are very knowledgeable, the price was more than reasonable and the equipment was Top notch. The day after returning the rentals i came back and bought from there because they make it easy for you from the start and the equipment is quality. Wether buying or renting i would recommend them to anyone. read more

Went into Pedigree on a quiet (and really hot) May afternoon and it was dead. Aside from the staff (and there were a lot of them working for such a slow day), my SO and I were the only ones in the shop. We browsed through the HUGE store and selection and I ended up finding a cute sun-dress in their summer/tennis section. The dress was priced at just under $50.00 but I walked away with it for $33 after I received a discount from one of the store managers. I think that the service and selection here is amazing, but I can't speak to the cost of their ski equipment. If we are back in the area around ski season, I'll have to update my review! :) read more

We have shopped at Pedigree for over 25 years and it's hard to find a store that has the same level of industry knowledge coupled with a strong mission of customer satisfaction. Between their clothing and equipment, their salespeople have great know how and take the time to help you find exactly what you need. Even while vacationing in Colorado, I have relied on their expertise and had gear shipped to me, often at comparable prices to local merchants on the mountain. They really care about their customers and have taken gear back if I wasn't completely satisfied. They must be doing something right because some of their store managers have been with the company for as long as I've shopped there. I wish all the merchants I dealt with had the same level of customer attentiveness and value-added knowledge. read more

It's getting harder to find ski shops and since the one I used to frequent has closed down, I found Pedigree in a search and decided to try it. I had my two pairs of skis tuned and one set of bindings adjusted. The price was higher than what I've paid in the past, but not way out there either. The staff was polite and helpful. One of the workers even carried some of my gear to the car for me. Overall, no complaints. I will definitely continue to use them. read more

I needed warm clothing for a trip to a very cold ski area where I would NOT be skiing, but wanted to be comfortable while walking around. I shopped at Pedigree Ski Shop because they have quality merchandise. For ten days on my trip, I walked up and down roads and paths covered with snow and ice and was very comfortable. After the trip, I put those pants away and did not think about them until this autumn. When I took them out to wear again, I noticed that the pants showed a great deal of wear after just a few days in snow country. I brought the pants back to Pedigree and showed them how the fabric had pilled. I was very pleased when Pedigree Ski Shop helped me by locating my original receipt and sending the garment back to the manufacturer. They gave me a store credit and I was able to purchase new pants, which are holding up much better. The staff were kind and pleasant while helping me with this problem. I am very satisfied with my experience at Pedigree and will definitely shop there again. read more

I had a really great experience here. My salesperson Cathy was fantastic with my 4-year old daughter; she was able to size her perfectly for a helmet and snowsuit and was very knowledgeable about how everything should fit. Everyone there was great and accommodating. The prices were reasonable and they had a nice end-of-season sale. I highly recommend them and look forward to going back. read more

We came back for the second year to rent equipment for our kids. Last year we bought $2,500 of equipment. We spent 45 minutes getting outfitted boots and skis for the kids. At check out, they told us that the 10% discount only applied Monday-Friday; today was Saturday. They would not honor the discount. We asked to put the equipment aside and we'd pick it up on Monday; no dice. Then we asked to just tell us the sizing of the boots and skis and we'd come back to get new equipment during the week. Again, no. The only way they would honor the discount is if we came back, with the kids, during the week and got re-fitted for 45 minutes. Crazy. I would have gone every year for probably a decade because it's close and convenient. But there is a clear lack of customer respect. They must have gotten complacent, having been in business for so long now. I would say go to Hickory and Tweed or REI or some other competitor who actually wants your business and does not feel entitled. read more

My husband and I began taking our children to Butternut and then Jiminy Peak each weekend throughout the winter season five years ago. I have had two experiences which have informed my decision not to do business with this store. When I was new to the sport a few years ago, I spent a lot of time and money gearing my family up. After my first two years, we had all of the basic gear and I went to Pedigree to pick up an extra pair of socks for one of my children. I was annoyed that I had to say no at least three times to a salesperson who tried to push gloves, goggles and one other item (gator, maybe?) on me. I repeatedly explained that I was "all set". My impression was that if you have money to burn and you know nothing about skiing, Pedigree will make a killing off you. I felt like they just wanted my money and we're trying every angle to get it. On a more recent occasion, I purchased a sweater for my husband online for a ski weekend with his work colleagues. I purchased it last minute and thought I could pick it up at the store in White Plains to save shipping time. When I picked it up, I realized the quality was not what I expected and it looked quite different in person than it did online. I understand that can happen. After unsuccessfully searching for an alternative sweater, I brought my issue to the attention of one of the employees who brushed me off saying that no returns are allowed when an item is purchased over the Internet. I then asked to speak to a manager and was brusquely informed of this again. What bothered me was not only the fact that I hadn't yet left the store with the item and the fact that Pedigree's website clearly states all items are returnable but the rude way in which I was treated in front of other customers (as if I were a troublemaker). After I pulled up the website language on my iPhone that said I could return the item, the manager did "apologize" saying they get a lot of people who try to "pull things". I don't know what that means. The receipt was in the bag. He then smoothly tried to get me to buy another sweater and then asked if I needed ....goggles!?? Are you kidding? He never asked about where I ski, what kind of skier I was, why I was there in the first place, anything about me. At this point, I wanted to take my business elsewhere. This happened two years ago. Perhaps they have fixed this problem, I admit. But I will not be back. I am rather new to Yelp, but I have been meaning to write this review for some time because I feel others should be warned. There are ski shops around here filled with employees who are passionate about skiing and then there are others that simply want to make a buck. read more

Ended up a Pedigree after an unsuccessful trip to the other local ski shop. I went in with little time to spare and an issue as I have wide calfs. (The other local shop was going to make me pay an extra $125 for boots that fit well because they were newer. Completely unwilling to work with us.) Ray was the associate who fit me for boots. Not only was the equipment so much better, he found the correct boots and even molded them to help fit my calves better. Was in an out in less than an hour. I'll never go anywhere else! read more