TLDR: Be honest with patients to prevent medical trauma. The dentist and assistant lied the entire…read moretime they gave my child a filling and it was too fast and too shocking for me to intervene. They sneakily administered the numbing shot, holding my daughter down when she rightfully panicked. Then the dentist kept saying he was brushing instead of drilling, using toothpaste instead of the actual materials, etc. THIS IS HOW YOU CAUSE MEDICAL TRAUMA AND DISTRUST. Please, regardless of your patient's age, treat them with respect and talk them through the procedures honestly. We like this practice and will likely continue going, but now I know to insist on open communication.

I would definitely give the front desk zero stars. They were unbelievably rude to me and both my…read morechildren. The dentists, nurses, orthodontists were very nice and thorough but unfortunately we had to change offices due to the unprofessional behavior of the front desk. We came to office for a little over a year and were very understanding that they were always booked solid and my children's appointments were made on different days etc. We live over an hour away and the last checkup we ran 10 minutes late and the front desk made me choose which child I would have seen after begging them to squeeze both kids in due to the fact we always showed up early to every appointment never cancelled as well as understood staff running late. They were being unprofessional and very spiteful saying because I questioned them they refused to squeeze me in that day but would squeeze me in a different day tht was juat as packed and my child still wouldn't receive full checkup. They told me if I would have called there was a chance both kids would have been seen even after me explaining I was driving to get there on time safely and would not make calls while driving because we dont have a car with hands-free calling etc. It is unfortunate how rude their front staff is and I would never recommend the office because of them. Without a good front staff how can thw operate a successful business.

Very family oriented, great people nice smiles!! Great with children kids love it hereread more

I am absolutely appalled at the moment. My 7 year old daughter was scheduled originally for an…read moreextraction on September 26th. This was after an appointment where she was having some tooth pain. Preceding the appointment, they of course put her on an antibiotic to clear any infection. A day or two before that scheduled appointment, they called and rescheduled because of some rain. They rescheduled for the 18th. In that time, she ended up forming an abscess around the tooth and gave her more pain. Thank goodness, we took her in for an emergency appointment after being told we needed to bring her in, just for her to get a second round of antibiotics AGAIN to prepare for the second scheduled appointment of the 18th. They just called today (the 15th) to reschedule yet again and this time it's just because the provider won't be in over the weekend. I am incredibly frustrated at this dentist office. They've now put my daughter through unnecessary pain and two full weeks of antibiotics to prepare for this extraction just to reschedule again. They offered a reschedule date as well that was 2 weeks out instead of trying to accommodate and make it as soon as possible given her tooth pain history and the fact they recently put her on the antibiotics specifically for this upcoming appointment. I have never had such an experience at a health care facility in my life. This was not the way to handle this situation and doesn't put the patient first at all whatsoever. Its a huge bummer, because we really enjoyed the desk staff and the last dental nurse we had there. But we will not be returning and will be sure to share our experience with this office with anyone we are able to share it with.

Excellent experience & superb results!…read more Doctor Mansour and his staff are very professional and welcoming, and they always keep you informed about the process. I'm thrilled with the results!

Excellent experience with Sunshine Orthodontics. After 10…read moremonths of wearing the Invisalign braces, my teeth have never looked better. Dr. Mansour is an excellent orthodontist. The process and the results were exactly as he described. The staff is pleasant, knowledgeable and are able to clearly explain the details of a simple and effective process.

My 1st and 4th grade children had the best experience! The entire team provided incredible care and…read moreattention to detail that made me and my children feel comfortable. They are such a warm group of people who also have children and really know how to relate to meeting the needs of kids and parents. They also offered an alternative and more comfortable solution for my daughters tooth condition. The dental assistant and hygienist worked magically together and gave my children such comfort during their cleaning. The dentist was thorough and spoke to my children about their own teeth and this was really appreciated. A+ all the way around.

We really like this practice. The staff is very professional yet not too stuffy. We feel…read morecomfortable there. I have been to 2 other pediatric dentist offices with my child in the Hudson Valley previously and this is definitely the best. I don't plan on going anywhere else. FYI, the front desk receptionist who was a problem has been 'let go'.

I bought my 12 yr old grandson there 3days ago he had a toothache. The dentist prescribed an…read moreantibiotic. The secretary said she would call it in in 30 minutes. I left 10 messages and my pharmacist called 3 times. Here we sit with no medication. This place is a joke to leave a child in pain. DO NOT BRING YOUR CHILDREN HERE. THE SECRETARY IS USELESS.

I have been coming here for 8 years. I have always enjoyed the staff especially Hema. She is the…read morereason why I have not switched. This last visit put me over the edge. I can not continue to bring my children to a dentist office as filthy as this one. I do not understand why they do not have a cleaner. The entire space is unsanitary. When they took us into a room, it was not sanitized between clients. I did not see anyone on their staff go into the room after the last family left. I will be finding a new pediatric dentist office for my children. We go to the Poughkeepsie office at 102 Fulton Street. The entire office needs a renovation.

Extremely unprofessional staff. I was given a hard time because my then three year old was scared…read moreand cried a lot, so she did not get an exam. I tried to bring my daughter back for an exam at a later date but because she was scared, she cried and her teeth were again not looked at. Staff made no attempt to help make the situation less scary or give her a few minutes to calm down. The front receptionist also thought it was wise to make fun of my drivers license picture. I went and found another dentist who has the ability to work with young children and is professional. All Access Dental still calls every six months asking me to bring my daughter in for a cleaning, even after I told them we have another dentist. Why would I go to a place that has zero ability to work with young children and is unprofessional?

Since I left my retainer in Florida, I called to reorder one. First the help said I needed to come…read moreback to do redo the digital impression scan. After thinking about it I called back to question why, especially because I didn't want to have to drive an hour to the practice, I was hoping they just didn't know what they were talking about. So I called back to get some clarification. When I called back, the second help said she would speak to the Dentist and call me back. When she called back she said they could reorder but it would cost me $1000 which is crazy money. Seems like they have a scam going on. Ughhh!!! Shame on them.

Rude staff. Difficult to receive responses. Once responses are received don't expect them to be…read morehelpful.

Taking a star away because every crown seems to attract food particles and are nearly impossible to…read moreclean with flossing and toothbrushing Nice doctors and staff but I guess I'm back in the market for a new dentist.

Dr. Sung should lose her license as a Dentist. She is rude and unprofessional and rushed us out…read morewhen we came in. My 7 year old had her first visit with Dr. Sung a few months ago. She had a bad tooth, cheek swelled up one morning, we figured it was an infection and made a same day appointment with Tru Dental. Dr. Sung for our first time meeting, came in to see my daughter. She took 1 quick look at the tooth and swelling and told my mom and I she wouldn't send in for oral antibiotics that my daughter was in need of antibiotics through an IV. She was aggressive and shouted at both my mother and I. My husband takes my daughter to the ER that day. The ER told my husband that Dr. Sung pretty much pushed the problem elsewhere and that my daughter was nowhere close to needing an IV. The ER prescribed my daughter oral antibiotics. My daughter had her tooth pulled today by another pediatric dentist who was amazing in Hopewell Junction but Dr. Sung wrote the wrong tooth down in her referral letter. I will never send any of my kids there again and I definitely wouldn't recommend them to anyone else. On the bright side, being that my experience was as disturbing as it was with Tru Dental, we found a place for our 3 kids that was warm and gentle.