I'm only allowed to leave a review if they get a star so take your unwarranted star and go.
We had an issue with our water turning off inside the house if the hose was running. Spent $600 for them to replace the water filtration filter and the air bladder in our well pump. We were told to do both more often and should be checked every couple of years. Fair. We bought the house in 2020 and hadn't serviced the well pump yet and it is now on a schedule to be serviced every 3 years with our septic tank, which is due for service in 2023 per recommended guidelines.
The very same day, the issue persists. Ran the hose, water in the house turned off. Hose turned off. We don't get a call back for hours. We are told they can come out the next day, I imagine so the same person can come back out since they're acquainted with the issue. Fine.
They come back out the next morning (today).
First I have to spend several minutes being talked to like I'm incompetent and simply don't know how the well works in the house I've owned and maintained for two years. I'm told we didn't follow directions and his recommendation the day before. I advise again this is a new issue and has not happened before in the years we owned the house. I have to guide him to the hose, turn it on, and direct him to the sink that immediately doesn't run water inside the house. Suddenly there seems to be an issue other than my perceived competence that he needs to investigate. Clearly me explaining the issue was not enough, but perhaps I just give off an air of stupidity that my partner doesn't.
The water filter is again clogged with iron. We were told it's simply the way it is and we just may have a low well water line and we should consider having water delivered for our pool, which none of our neighbors have done since we bought our house, the prior owner did not do, and as pools are opening I don't see anyone doing that.
He hooked up the hose to the outlet before the water filtration and it worked fine inside the house at the same time and was again advised not to use the hose for too long.
Now, that may be correct and it's the water line of the well. That does happen.
However, this indicates to me that there's an issue of iron buildup inside the well pipes since this is a brand new issue. If a pipe is suddenly filtering iron in a capacity that clogs the water filtration system, that seems like an issue that should be treated as a problem with the well or pipes, not purely for user error.
This wasn't checked. I was simply told "well don't use the well like that." This is akin to telling a doctor that "it hurts when I bend my elbow" and being given the advice "don't bend your elbow" without any sort of diagnosis.
I was also told we simply aren't allowing the water to refill. Considering that we've been away for three weeks and this issue happened immediately on our return, I'm going to have to say we haven't been taxing our well pump that much. We got home Monday at 1am. The issue was immediate on Monday afternoon. Haven't done laundry yet. Didn't even run the dishwasher. We took a shower.
I then had the privilege of spending $200 more for them to switch out the filter again (which I had in my home, not a filter they provided) to be told that it's just the way it is and don't use the hose.
Please save your money. Find a trained dolphin to learn to walk on land. They seem to know more about water. read more