The pediatric ENT performed the ear tube procedure on my son, and since then, he has experienced complications. The requirement for an ear test before seeing the doctor was not communicated to us. Although we arrived on time, the staff refused to let the doctor see our son. Their lack of professionalism was glaring throughout the entire process--from the communication mishap regarding appointments to the refusal to accommodate our son's needs. This experience has left us deeply disappointed, and I strongly advise against choosing this place due to their unprofessional conduct. The staff's behavior made my wife feel discriminated against and was extremely rude. read more

Do not go see this ENT! Find another, and if your pediatrician recommends, ask for a different one. Staff was extremely rude!!!! Made appointments for both my kids, and they scheduled them back to back. Received text confirmation that one started at 145p and the other started at 230p. Due to traffic, we arrived at 205p (I called ahead of time and advised them). When we got there, they advised that not 1 appointment had to be rescheduled (which I would understand) but that it's their policy that both have to be canceled - this is ridiculous!!! They just want their 3 day weekend to start and had horrible customer service!!! After reading these reviews, I am so thankful this won't be my doctor!!!!! read more

I can't thank Dr. Biavati and his staff enough for the care they provided to my son. He was diagnosed with tongue tie and had difficulty feeding. The staff knew he needed to be seen right away and got us scheduled quickly. As a brand new mom, I was very anxious but the staff and Dr. Biavati explained everything and the procedure went very smoothly. I will definitely use Dr. Biavati in the future. read more

ENT Care for Kids is an amazing clinic. My kids have been seen multiple times and they are always in good hands with the staff along with their audiologist. A family friendly clinic . The wait is not too bad compared to a pediatrician's office but they are a specialist so totally understandable. Always a pleasure dealing with Dr. Biavati and his staff. read more

The doctor is good but expect extremely long wait times and random closures with very little notice. Not friendly for working parents.

Dr. Biavati has been an amazing doctor through now 3 sets of tubes for my younger child and a broken nose for my eldest. He has been the type of Doctor who gives you his time and attention. Makes the kids think he's cool and not just a doctor but mostly does a Terrific job! We are very thankful for him. read more

PARENTS! IF YOU LOVE YOUR CHILDREN, PLEASE STAY AWAY FROM THIS PLACE!!! This is not a kid friendly environment. They do not know kids and you will see how they treat your kids with "attitude." I came to see my son after the surgery, the needle was still in his ankle. He was crying and was so angry. The nurses were there looking at him with unhappy faces like telling me that my son was very annoying. One of them told me grumpily: "he is a kicker!" Well, my son is 6 years old, they took him from me, brought him to sleep and did the surgery, put the needle in his ankle. When he woke up he saw no mommy but all strangers around him, the wounds were still fresh, the needle hurting him. Should he have had a smile on his face and thanked the nurses??? We went to this office 5-6 times in just a month but we almost never/rarely saw any smile from the people work there. My son had nosebleed if he rubbed his nose really hard. I took him to see Dr. Biavati and he recommended nasal cautery. After the procedure, he prescribed an antibiotic gel to apply to my son's nose for 3 weeks. But after the surgery for just couple days my son's nose kept bleeding. Before surgery, he had to rubbed his nose very hard to cause the nosebleed, now his nose bled when he just sneezed or blew his nose. There were many times his nose bled when he did not even touch his nose. We called in his office and they told us to make appointment to see Dr. Biavati. We did that and when we went there, he just looked into our son's nose and told us that he thought everything was ok, and we needed to keep watching and applying the gel and let him know when our son has bleeding again. We went home. That very evening, our son bled 3 times. We tried to be patient but in the next 3-4 days he had bleedings every single day. We called in. They, again, scheduled us to see the doctor and everything just happened exactly as the last time. We went home and watched our son... and again, his nosebleed got worse, he bled 5 times in 24 hours since we left his office. I was so stressed and could not be patient anymore. My husband emailed him and told him what had been happening, he replied with a short reply: "how long does it take to stop bleeding?" I was so mad and wrote him an email, i told him as a mother i cannot just sit there and watch my son bleeding. I want him to explain what had he done to my son and is it normal to have bleedings 3-4 weeks after surgery? Now, he responded. He said it is not normal and he didn't understand why, and he told us to bring our son back to his office. This time he check our son's nose more carefully and told us to let our son to do the blood test which my son already did just couple days before and he got the result from the son's pediatrician. Dr. Biavati looked at the blood test and told us the blood test results were good but he needed another test for clotting/coagulation then perhaps my son needed to do a second surgery. WTF??? There was no other symptoms that would remotely suggest blood clotting/coagulation was a problem. We told him he does not bruise easily; he stops bleeding in a timely manner whenever he bleeds from scratches/cuts. There was no need for a second blood test. What we think was that he made an attempt for a misdirection from his omission. He left out many blood vessels in the kid's nose and now wanted to beat around the bush with the unnecessary blood tests before he would admit that a second surgery is needed. He told us to apply the antibiotic gel to my son's nose for 3 weeks after surgery but when I emailed him and asked it has been 5 weeks should I stop or keep using the gel for my son then he didn't answer. A second ENT doctor confirmed our suspicion. A second surgery was required. The second ENT doctor diplomatically said "the blood vessels may have grown back" (incredulously in five weeks). There was no need for a blood clotting test. I was very confident to choose Dr. Biavati for my son base on his background, but now I regretted and I think it was my worst choice ever for my son. read more

Will NOT be going back to this doc. We came in with our 3 week old infant for a tongue tie. We had an appointment at 10:30. We arrived at 10:20. By 11:15 we still hadn't been seen. Was told our appointment was actually 11. I told them it was 10:30 and the front desk lady was beyond rude. NO apologies. Since we have a newborn we shouldn't have to wait in a dirty waiting room where she could catch something! When we finally got back to see the doc he was kind but prescribed flonase and a reflux drug. I was a bit concerned with giving my baby meds that soon so I contacted our pediatrician and they told us not to take that! When we went to check out they were rude about rescheduling and accused me of not getting the first appointment right. Very nice doc, but concerned with over prescribing meds for a newborn on top of extremely rude staff. I hope he reads this. His staff is costing him business! Will not be back and wouldn't recommend! read more

MOMS BEWARE!! I read all the reviews on Google for doctor Biavati after I was recommended to him by my pediatrician. The low review rating made me nervous, but as we were advised by our doctor we went ahead as we needed to figure out if my daughter needed tubes. You will spend about 5 minutes (or less) total with this doctor. He does not see you until all the testing is done (which seems normal and adequate). He comes in at the end of the appointment to help steer you in what direction is best (in our case it was tubes). We scheduled the tubes for the following week and felt really good about everything. The morning of her surgery Dr. Biavati was about an hour late (not a great start, but things happen). It would seem he has surgeries most of the day in a process I now describe like cattle branding on an assembly line. There are a bunch of babies waiting for their 15 minutes with the doctor. He will (very) briefly come over after the baby is finished with surgery to do about a 30 second check in before he rushes off to the next child. Its exactly like a factory, and an expensive one at that. In my experience, he charges about $1100-$1500 for his role in the tube surgery. We have a very high deductible so it was important to me to know what the real cost of these things were. That is an exorbitant of money for the amount of face time/follow-up you will get. Further, I was told tubes are an extremely low-risk procedure. While this is likely the case, let me be perfectly clear here, if you do have any issue don't count on Biavati! My daughter came home and began to bleed from the ear and nose. Very concerning. Except I couldn't get in touch with the doctor. Only the On-Call person (possibly a doctor although not entirely sure) was available to tell me I just needed to go to the ER. The on-call person will not problem solve with you. They are just limiting liability. They will really only tell you to head on to the ER. He even expressed that Biavati perhaps nicked and artery. The On Call doctor sounded the way you would sound if a telemarketer was calling you, annoyed and hasty to end the call. This was extremely upsetting to me. As a mom I wasn't sure we were at the 'head to the ER' place yet. It didn't seem severe and I wasn't satisfied with his recommendation as he has never had contact with my daughter. I couldn't help but wonder, why have I paid Dr. Biavati so much money and he can't even pick up the phone to help me out here. Instead, I am being told to go to the ER where I will spend much more money (again super high deductible through my husbands company insurance) trying to make sure everything is above board. I did not stand for this. I insisted the doctor call me himself as he was the only person who has operated on my daughter. After insisting for almost an hour that he call me, I finally got a call from an unknown number. It was Dr. Biavati. I calmly explained what was going on and he suggested that I try Afrin (a nasal spray) in the nose and ear to help control the bleeding. Low and behold, it worked! No ER, nothing. And the surgery appears to have been successful despite the hiccup. However, the hoops I had to jump through to get this guy on the phone were ridiculous. I understand he can't be available to all 24/7 and that an on-call person (aka gate keeper) is necessary. But sometimes it is warranted. Don't be a mom who accepts this treatment from Doctors. We pay a lot of money to these guys. The best part is after all of this, the surgery center called me over and over trying to get this figured out. The surgery center, Parkhill Pediatric Surgery Center did everything they could. They kept reaching out and trying to make sure everything was okay. Biavati would not reach out, never checked in on Eva, nothing. Maybe he is a good doctor, maybe she just didn't clot correctly, maybe he did mess something up and it was an easy fix? These are all things I don't know. Here is what I do. If you go to this doctor and have a problem you are going to have an even bigger one trying to get this guy involved. read more

We saw Piper and Dr Biavati, and they were both nice. However, their office staff is terrible. I had called and left a message to make an appointment. No one called me back so I called again and made an appointment. A few days later that person finally returned my call and I told her I had already gotten an appointment on this day at this time. She confirmed it. That day I was driving there thinking how odd it was I never got an automated message Or text with a reminder. My husband took off of work and We drove 50 minutes and got there and be told "oh your appointment was this morning". What???? I never got any phone call to confirm my appointment or say we missed it. They made it seem like it's my fault but I 100% know I wrote down the exact time and they wrote it wrong in their computer. They were super rude about it and I almost walked out of the office Bc I was so put off by the office staff! Piper listened to my concerns and didn't blow me off which I appreciate. I've only seen them once but the staff outside of biavati and piper are so rude it makes me want to never go back! read more

Dr. Biavati is amazing! He has performed surgeries on both of my children. He's direct and explains procedures thoroughly. He was highly recommended by four of my colleagues prior to making the decision to choosing Dr. Biavati. However I cannot share the same review for the staff. I thought it was a one time occurrence and thought I would give Piper the benefit of the doubt. On July 5, 2018 we saw Piper at Dr. Biavati's office and waited for over an hour to be seen. As I was struggling to keep a two year old entertained while staff wondered why she was screaming after 50 minutes of waiting it did not cross my mind to ask. It was until I opened our room door so we could be noticed then have Piper come into our room. While I understand they are professionals and trying to be mindful of the current patients they are with they must be able to understand how inpatient children get when they have waited so long. Instead they ask your child "why are you crying?" Seriously? Not even a courtesy "it'll just be a few more minutes " or "I'm sorry to keep you waiting". Well 6 months later 1/21/19 we almost see Piper again. Yes , "almost" because I decided that 47 minutes having to wait for Piper was enough. there was no "she's in a procedure , she'll be out in a few minutes" or " sorry there's a delay". It was until I spoke to the receptionist that I was given an explanation. Even after I was told " She got caught up with the procedure , she'll be with you in a bit". I thought okay maybe she'll be out soon this time. Again I waited another 10 minutes with a toddler who is now beyond frustration as is her mother. I even put a timer. I finally asked the receptionist "can I be refunded?" Finally! Piper gets up from the desk in the hallway she has been sitting for the past 10 minutes and says "Do you not want to be seen?" Lady I have been waiting 50 minutes and drove over an hour to be here. I responded "well we've been waiting for over 45 minutes...." didn't even finish my complete sentence when Piper responded as she walked away rolling her eyes "well that's up to you" . Piper is extremely rude and disrespectful of patients scheduled time. Yes they are professionals but if I were to arrive 50 minutes late to the appointment I would have been charged and asked to reschedule. I'm absolutely disgusted by Piper's unprofessionalism and lack of common courtesy. As mentioned this has not been my first encounter with Piper. read more

Biavati is great but he really needs to get new people running the front of his office. They are rude, snippy, and never smile or look you in the eye. I've had issues with the accounting lady not returning my, or my insurance company's, phone calls after leaving multiple messages over a week. When I finally got ahold of her she was really rude and quick to tell me it wasn't her fault. The past two times I've been in there Biavati had to run out for emergency surgery. It would be nice to have a phone call so I know not to get there on time. It's not fun waiting for an hour plus with children. I've also had issues with the surgery coordinator. It took me leaving multiple messages and when she finally called me back after a week I had already scheduled my kid's surgery with the girl who makes appointments for the office. Again, Biavati is wonderful but he need to replace everyone working the front office. read more

Great doc. Very friendly. But always 30-45 minutes past appointment time before you are seen.

Dr. Biavati is willing to spend the extra time to strike up a rapport and make a child comfortable during office visits no matter his/her age. We're always seen promptly at his office and had a good experience with our oldest having tubes. read more