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    Michael Hewgley

    5.0 (1 review)
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    11 years ago

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    Village Realty - These were everywhere along the boardwalk

    Village Realty

    (199 reviews)

    My wife and I want to give a huge shout out to Nikki, who was more than patient and kind in…read moreassisting us with our first rental with Village Realty. Big fans of the OBX, we are visiting for the first of three visits this year. Nikki went above and beyond the normal customer interaction which caused us to book our fall two week stay several hours after our initial visit to your office. We have hoped to post a review on their website but at first glance, didn't see where to do so.

    Extremely disappointing experience with my reservation that included travel insurance. My booking…read morewas canceled because the owner decided to remove the property from the rental program after we had already planned and committed to the trip. This left me with very limited options during a busy rental season and scrabbling to figure out what to do. Although a replacement property (sound side) was offered, it was not remotely comparable to the original home (beach side) I reserved (8/26/25) in terms of location, features, and overall value. At that point (36 days before my arrival date), I was forced to either accept an inferior property or refund since they had no other similar option to my original reservation, which now has left me to pay significantly more for another rental with less options available as the reservation is for a peak time of the year (June 2026). The most frustrating part was that renters are expected to honor cancellation policies and commitments, but when an owner removes a property from the program, the burden and financial impact fall entirely on the guest. This created unnecessary stress, inconvenience, and additional expense for our vacation. I would strongly encourage future renters to have backup plans as this happened 36 days before my check in date.

    Sun Realty - And more roaches!

    Sun Realty

    (89 reviews)

    I have had wonderful help booking a house over Thanksgiving. Jennie May was so helpful. I think she…read moremight have been as happy as me to get the house. Wonderful.

    After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

    Resort Realty

    Resort Realty

    (163 reviews)

    Staying at "A Wave From It All". Worst rental home experience of my life. Just filthy. Flies in the…read morehouse, nothing has been cleaned. Roach legs on the window sill. Aside from cleanliness the pillows and blankets are minimal, so thin. I stayed the one night and contacted resort realty who said they could send a cleaning crew and pest control out but they couldn't move us without owner permission. Vacation shouldn't be this stressful. Just a terrible company.

    I booked a home with Resort Realty from the online reviews on their site. Clearly, they only use…read morethe favorable reviews.  The pictures of the house I rented were at least 10 years old; the home was not in the same shape as in the online pictures.  I also chose this home as it had a game room with a pool table, card table, and area for our family.  It also had a movie room with a TV, surround sound, DVD player, and reclining chairs and a large sofa for family time. I thought with all of this if the weather were bad, we would still have a pool, game room, and movie room.  All we were able to use was the pool table.  There was a hole in one of the refrigerators, a cupboard door was hanging as the hinge was falling off, another cupboard was splitting at the corner.  One of the beds on the second floor had screws on the floor and the support board was on the floor with the headboard leaning towards the floor, not ideal for sleeping.  The boards on all the deck areas are very old and not treated; several nails sticking up in the boards and some areas where boards were splintering. Before booking I called about the indoor/outdoor pool being usable for the week I needed and was told it would be usable.  We arrived and both the indoor and outdoor parts of the pool were green and full of trash including a 5-gallon bucket floating in the outdoor area.  I called that day and was told it would not be usable until April 18th as it was not a heated pool.  When I asked why I had been told before booking it would be usable and that there was no information on their website about when pools open or were usable, I got a response that the person I was speaking to was sorry but nothing could be done. The game room was okay, the pool tabletop was very old, it was blue in color, and some areas were turning white, it was so used/old. The card table that was in the game room was not usable as the felt on the table was covered in mold.  There as a three-light chandelier with glass globes hanging over the pool table--not the best idea ever. One of the globes was broken and hanging from the light bulb, I removed the globe and set it on the countertop, so no one was hurt from this. The movie room was very dated, and the TV would not give us a picture, maintenance guy said we needed a whole new tv and he would put in the work order.  Did not see him again the rest of the week. We arrived on April 4th, I submitted an email on Sunday, April 5th with pictures of all the issues and received an email that maintenance had been included and a work order was put in.  The maintenance man came once; he checked all the issues took pictures and we did not see him again the rest of the time we were there.  I received a call on Tuesday April 7th from Resort Realty to inquire if the maintenance man had been out and taken care of the issues.  My response was "honestly I don't know what he did, I am on vacation and don't plan to sit around for maintenance issues." The Resort Realty staff I dealt with on the phone for booking and questions was very helpful. The representation online of the house and when access is available to home and pool was not great.  Issues should be handled before quest check-in or at the least taken care of within a day or two of reporting these issues. There is nothing online about when pools can be used, if they can only be used if heated, and that check-in is 4pm at the earliest but could be 6pm or later.  They do offer early check-in for an added fee of $150. If you don't pay, they will contact authorities to remove you if you arrive early and are waiting in the driveway.

    Michael Hewgley - realestateagents - Updated May 2026

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