Went for a colour there this week. Asked for auburn. Top layer of hair was bleached and then covered with an allover dye. Left salon with fairly nice colour and trim costing £70. 4 days later, after 2 washes colour has washed out and I am left with my normal brown hair and bleached blonde streaks! Called salon who offered to cover it with a temporary dye. Refused a refund and told me it was my fault because I had agreed to the colour and I didn't use and expensive colour shampoo. 1) I was not told it would wash out so quickly or that 'toner' means temporary 2) I was not advised to use special shampoo 3) Temporary colour or not, if I pay £70 for my hair to be coloured I expect it to stay in for more than 4 days. All in all disgused with the customer service and their colouring skills. Will never go there again and would advise others to look elsewhere too. read more