The service was incredible! They arrived within an hour and efficiently handled all my requests. They proactively informed me about any changes from the initial estimate and took the time to thoroughly explain everything to me. read more

The overall service was professional, efficient, and provided by a well-knowledgeable technician. The technician arrived on time and clearly explained everything during the plumbing inspection. He answered all my questions thoroughly and gave honest, helpful advice without any pressure. I left feeling confident about the status of my plumbing and the next steps. Highly recommend Michael & Son Services for plumbing inspections! read more

AVOID Michael & Sons (M&S) After more than 20 years as a loyal customer, this has been one of the most mentally and financially stressful experiences. M&S performed defective work, failed county inspection, and did nothing to rectify their faulty, malfunctioning work. In July 2025, a leak in my basement ceiling led their restoration team to open the drywall and discover a drain pipe installed with the slope inverted--meaning water literally had to flow upward to drain. Their own technicians confirmed it was installed incorrectly. When I reviewed my records, I found that Michael & Son installed this plumbing during my prior basement remodel. I also located the Fairfax County inspection report rejecting the work at the time and requiring the drain lines be reworked due to improper slope. (but clearly M&S didn't). Because this defect was never corrected, our basement suffered water damage and mold contamination. Despite providing the contract, inspection report, and documentation, the company has refused to take responsibility. After months of unanswered emails, shifting explanations, and no resolution, I've had to take legal action; a huge expense on top of what I've already paid M&S. Extremely disappointing from a company that markets itself as family oriented and quality workmanship. read more

Michael & Son Services Baltimore - Plumbing Near Me - Baltimore, Maryland

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Long story One person out of 5 can ruin your business. I can't understand why people try to take advantage of people. one customer service person was amazing but the other person polar opposite. I have been a customer since 1997 read more

My husband and I cracked our toilet late on a Sunday evening while unsuccessfully trying to go a DIY project on that toilet. It was late but we needed help and a toilet. We called Michael & Son (who many years ago had helped us on a plumbing issue when we lived in the city.) We reached someone at their Dispatch and soon we heard from technician Michael B. (as told, not THE Michael in the company's name). Michael contacted us and showed up not too long after that night as agreed. He arrived, quickly assessed our issue and confirmed that he would return the next morning to do the work. We ordered a new toilet at a store nearby as needed and picked it up the next morning. Michael showed up on time and had kept communication with us by phone and text during the whole process. He quickly got started and within less than an hour was done. He had removed our old toilet, taken it away and had successfully replaced it with the new one. Michael was knowledgeable and had remained courteous and professional from start to finish. We were so happy to have a good experience and a working toilet again. They were very reasonably priced for our emergency job on a Sunday and we'll certainly recommended them to our friends and family! Thank you so much Michael B. and Michael & Son! read more

Today I received an estimate for some electrical work. The technician Michael Lambert was awesome. He took the time to explain what options were available. He provided clear and concise information. He provided stellar service. I am pleased with what was provided and I recommend Michael and Son read more

Absolutely awful company for HVAC. Tried to sell us a back up for our heat pump when they came to do maintenance on our AC. We don't have a heat pump so obviously they didn't to any maintenance on our system or they would know that. the customer service person was unbelievably rude. They said they'd provide a refund. Then we got a voicemail stating they won't provide a refund. We assume bc I left an accurate review of their unprofessional service. Don't use this company. read more

I rate this place in the negative I have two small jobs to do a ceiling fan and a light and light fixture to I have both objects I was quoted $450 for the light and switch and over 700 for the ceiling fan I got offered $300 for the light fixture and switch after I basically said it should be 300. He says oh I that but they would've taken the 450. What a no wonder they could run read more

Review: I had the HVAC ducts in my property cleaned by Michael & Sons on July 1st and they charged my credit card over $200 more than the agreed to price. I have sent the company multiple e-mails over the course of 11 days in an attempt to have the problem resolved without success. My hope is that the public review encourages them to take action. I had been a loyal customer for many years and used Michael & Sons at both my properties. I understand that errors can occur, but expect companies to correct issues rather than ignoring a customer. 7/12: Michael & Sons continues to simply state that my e-mails are being forwarded, but no one has corrected the issue. Fellow homeowners - I would encourage you to think twice about working with a company that overcharges then refuses to correct the issue. 7/20: Michael & Sons stated I would receive a larger refund because of the concerns then changed their mind. I will NOT use this company again and encourage other homeowners to reconsider. read more

I was charged $1080 to replaced one outlet, install 2 outside weather covers, diagnosis and look at the breaker. It was on the weekend but this was RIDICULOUS! THEY REALLY TOOK ADVANTAGE OF ME! Horrible.. read more

Not impressed about my service. First the plumber didn't show up my First scheduled appointment, then the second appointment running late. Next invoice for repairs was shared with my tenant not happy about that. Still waiting on my receipt which I communicated to the plumber. He apologized but nothing yet. read more

Bahram is amazing!! He is honest, hardworking, and skilled at his job! I will never use another company and i definitely will request only Bahram. I highly recommend him! I wish every other person who comes to do work at my home would be exactly like him!! read more

I called Michael and sons to repair my hot water heater. The technician told me that the switch/breaker was bad and was built into the tank and could not be replaced. He shared my only resolution was to replace the tank at a cost of $4200. I only called them because it was a Saturday and my normal warranty company was closed and I needed help immediately because I had an infant in the house. The tank went out again immediately after the tech left. We moved to a hotel for the weekend for hot water and called my normal warranty company today to come out. Not only did I not have to replace the tank; but, they replace breaker ... evidently it was not built into the tank! Shame on you Michael and Sons! read more

Although they did great work. They way overcharge me for the service provided. After checking in with the estimate, which would've been somewhere around $200 to $300 to replace the washer in the shower. He took the entire shower components out and cut a hole in the back wall of the shower and replaced the entire shower assembly. Unnecessary and should not have occurred. read more

I had my bi-annual HVAC inspection with Nicholas Corte as the assigned technician. Nicholas has visited my home before and I was pleased with her service before and this appointment was also very favorable. Nicholas was very pleasant,professional and productive. read more

Hank Skipper did an excellent job troubleshooting my 1952 era wiring. He found the fault in a living room outlet that caused the kitchen lights to stop working. He gave an estimate and charged exactly that amount. While he did his work, I was installing a Ring floodlight. I was having issues with the old junction box. Hank noticed and gave me free expert advice on how to install it better and easier. read more

I had an emergency late last night and Michael from Michael & Sons got here in less than 2 hours and fixed the problem and had him install a vanity light I had on my list. read more

You wait all day and they don't show up, and they are very apologetic when you complain, but then they send the same guy who blew you off (Michael Ibarra) if I could find another service I would, they've been disappointing me with stuff like this for years. read more

I had a Great experience with Maurce! He very helpful with my situation because he was very knowledgeable! I would give him 5-Stars!

Had scheduled for them to come out between 12-2 today. No one showed up. Zero communication from the company. Thanks for wasting my time.

Thermostat replacement yesterday. Woke up next day with Thermostat not working and no heat. Earliest availability 4 days away...meanwhile no heat. Poor service due to poor installation. No emergency service. read more

Another awesome service experience with M&SS! After a great experience with their plumbing service (shout out to Jessie James!) I requested their water restoration service. My house flooded and I needed a lot of help!! The restoration technician was professional, friendly, and competent. All things that matter when you are going through a home disaster. Many thanks to our technician, Jeff Murphy!! read more

John from Michael & Sons came out annd promptly assessed my plumbing issues and provided excellent service To resolve the leaking pipe.

Jimmy Rager arrived promptly as scheduled and completed the maintenance of our generator. He explained everything he did and was very professiona. read more

Konstantino very nice man. Leak from upstairs bathroom to second floor ceiling. Took three visits to complete plumbing. This company's prices are way to high! Konstantino was always on time and very efficient. 4 stars because prices not service read more

Good but expensive. Michael and sons provide good service depending on what is needed; However no matter what it is; they are extremely expensive. To replace a shower head, faucet, and handle the labor cost is $850.00. Other plumbing services are charging $400.00 or less for the same service. read more

Michael&Son sent Mohieddin Rima to remedy my complaint. Mr. Rima was patient and thorough. He assessed the problem, remedied it and pointed out other areas of concern that I wasn't aware of. Today, I shared with a representative that he is the only technician that will be allowed to represent the company, in my home, going forward. ​​ read more

This was Angel Ramos' second time coming to our house to inspect our heating and cooling. He's been great both times! In the winter, he cleaned our furnace and found a book of instructions that had fallen into the unit. We had just bought our house and we were so grateful for that! This time, he returned to inspect our AC and was able to add a surge protector that we requested. When we had multiple lightning strikes within a fifth of a mile earlier this week, followed by 15 hours without power, I was so thankful for that surge protector! I really appreciate his patience. I ask lots of questions! read more

Michael and Sons followed up with me to ensure that I received the service I paid for. They got it on the schedule and their technician showed up on time. He was efficient and pleasant--in and out in no time. He did not try to sell us any unnecessary services. He simply checked out our air conditioning and confirmed we are ready for the warmer temperatures. read more

M&S sent a plumber to fix my leaking outdoor hose faucet. In order to make the fix, he had to cut into one of my inner walls to get to the pipe to install a cutoff valve. He turns off the water, installs the cutoff valve, and turns the water back on. I'm sitting there with my friend, we hear a pop, the pipe comes apart and there is water spraying everywhere. I had to provide towels, buckets, the works, to help clean the mess up. After he completes his repair, he tells me M&S will send someone out to assess the damage caused by the leak. 3 days later, that person arrives, documents that my wall is still wet, and that my flooring is still wet around where the cutoff valve was installed. He tells me to call my homeowner insurance! I call the company to find out why I am supposed to call my homeowner insurance for a problem they clearly created. After waiting another week for management to call me back, they send the same person back to my house. Before he even shows up he is arguing that we can't prove M&S caused the problem. After I explained that we watched the last person cut into the pipe and cause the problem, he tells me if I care about my house, I will call my homeowner insurance and let them deal with the water damage. Super helpful! Lesson learned - you better hope your repair goes well because they are not going to provide any kind of decent customer service to address problems they cause. read more

We had a recent power outage and one of our power outlets was completely burnt out. Hank came in got it replaced and all cleaned up within an hour. He was wonderful. Very friendly and did excellent job. read more

Great response time and completed efficiently ... great experience ... Konstontinos was great

I feel like it's a money scheme- I was quoted $69.00 to come out because I had a water leak. When he came out he said that it would be $183 because he had to do a leak detection test. Are you kidding me? I actually had to get him to go to where the leak was because he went over it with a minimum of concern. NEVER EVER AGAIN will I use this company. Awaiting a call from his manager read more

Very professional and extremely helpful. Special thanks to Konstantinos for his excellent professionalism

I've used Michael & Son Services for years for both my Property Management Company and my personal home, and have always been impressed with their very fair pricing and the quality of their work, but I don't know what's happened since the last time I used them, Their hourly rate is ridiculous! They charged $325 an hour for a simple fix yesterday. A new shower cartridge which should've been about 230 all-in cost me $538. I will not be calling them again unfortunately. They used to be the only fair Plumber out there and it sounds like they may have been bought out and joined the ranks of the other greedy plumbing companies. That used to be the only reason they stood out from their competition. read more

Company-centric, not customer-centric customer service. I scheduled a furnace inspection online for my mom's house in Baltimore with this company, whom my mom had used for several years. We were given a service appointment between noon and 6 PM on a particular date. When I noticed that it was a 6 hour service window, I called their customer service WELL before the appointment date and explained very politely to the customer service agent that I had to drive down from Pennsylvania, and asked if there was any way we could set up the technician's run for the day so that we were closer to the 12 PM side of the window. I didn't want to have to make a two hour drive home starting after 6pm if the appointment ran on the late side of the window. I was given the standard unhelpful customer service answer of, "Nothing I can do". We canceled our appointment and took our business to another HVAC company that COULD accommodate our needs. Your unsympathetic customer service agent lost you a customer. read more

Michael Ibarra came today to inspect my heating and cooling. Everything well and she explained things clearly. He was also friendly and I appreciate it. read more

good service from Michael. I would definitely call Michael again for any service request.

The don't call you back after terrible service. Called them 5x today asking for a manager. Never got a call back from a manager of electrical department. Need to get a refund. Like that will happen!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "0" REVIEWS read more

I got everything done and more. I also asked and received a quote on another job I plan to do in the future. The service was not inexpensive but the quality of the work was excellent. read more