I'll start by stating that I chose this office because I have dental anxiety and I was able to make…read morean appointment quickly to limit the chance that I'd chicken out. I got an appointment the next day. I told them about anxiety and the assured me they can work with me. I went and got the initial X-rays and intake stuff done and the reviewed their recommendations. They were extensive as I've avoided the dentist for years, so I wasn't surprised. I made an appointment to start with a cleaning. They explained that they would do the cleaning in 2 parts, again because I'd not had a cleaning in a while. I made it through the first appointment and found the hygienist to be very kind, patient, and accommodating, so on the care part I was as happy as I'm going to be given my anxiety. I made an appointment for the 2nd half of the cleaning about 1 1/2 weeks later. As that appointment approached I got the typical reminder email. It asked me to confirm, which I did. Then I got a text to confirm, which I also did. Then a phone call the day before my appointment. I didn't answer because I was busy and presumed it was just another reminder. Fast forward to me walking into the office 15 minutes ahead of my appointment, only to be told that they won't see me because they hadn't spoken to me when they called to confirm yesterday. ZERO communication at ANY POINT that this was a requirement. I had already paid for services through finishing the cleaning. I don't have time to screw around with MULTIPLE responses to confirm. If a patient has been consistently late or been a no-show, fine, make them answer , but having already confirmed twice it is unacceptable that they cancelled my appointment. Additionally, they'd already billed my insurance, which I can't get back. They refunded my money, but they billed insurance for services that the didn't complete. If they're going to have a policy that you MUST verbally confirm, they NEED to tell you...not just cancel an appointment.

So I called that it's been dental and made an appointment they call me back to get my insurance…read moreinformation I told him I had United healthcare gave them the number ID number on the card I asked if there was going to be a copay they said no so I appreciated to continue with the call ongo and very confirmation of the woman for today Thursday April 2nd when I got to have been done on balltown road favorite City to tell me that oh we couldn't process your insurance card and that's me for my insurance card when I give it to them they said oh we don't accept United healthcare dual complete but they didn't tell me the phone when I told him yesterday I had you done healthcare gave them the number ID number they proceeded in the dental office to tell me that they would give me a coupon I could pay with cash but that's not going to work on disabled on a fix income they didn't tell me on the phone yesterday when I gave them the insurance card information that they do not accept UnitedHealthcare dual complete so I spent 30 bucks on an Uber thanks a lot what a waste as dental is probably one of the where is Donald's office I have ever been to I wasn't even in there for 5 minutes what a waste do not go to this place

I can only say the most positive things about my experience with Dr Reilly and his team. I had two…read moreteeth removed and only needed one Tylenol for recovery. They are professional in the most considerate and responsive way.

I had to have a broken tooth extracted in March of 2023 which my general dentist could not handle,…read moreso the dentist referred me to an oral surgeon (Empire Oral Surgery). The appointment required well over a month, and I asked if the healthcare staff wore masks while performing the procedure and got an equivocal assurance that they did. When I arrived for the procedure I found that all the staff at the practice were not wearing masks of any kind, and when I asked if the attending surgeon would be wearing a mask I was told that he would not (you can read my May 18th review of Empire Oral Surgery if you want the details). I know that there is no longer any law requiring that healthcare workers wear masks and that politicians have declared that the COVID pandemic is over, but the pandemic is *not* over and the law often is wrong. I had to beat a retreat and then search for a surgeon who would observe basic biosafety protocols. I called my general dentist and asked for any other oral surgeons he might recommend and came away with a list of four. To their credit the first two offices were honest and said that they would not wear masks (one "No" and a second "Hell no") but the third, Dr. Gelder's office, said that they'd "take it under advisement" and get back to me. They called me back an hour later and said they'd wear masks for the procedure. I offered to furnish the N95 masks (sealed and factory stamped) but they said they had them on hand. The only problem was that they'd have to schedule the appointment two months out. I accepted and babied the broken tooth for the next couple of months. Once the appointment came I have to say the experience was completely different than Empire Oral Surgery. I was greeted by a nurse wearing an N95 mask, taken to a well-ventilated surgery suite, and was worked on by Dr. Gelder who also made a point of wearing an N95 mask while entering, administering anesthesia, performing the procedure, and suturing up/telling me how to handle aftercare. This was not a simple extraction: it involved a tooth that had vertically sheared and broken below the gum line, and it required a studied hand to handle it (believe me, in the five months I had to wait for this procedure I had plenty of time to read about it on the internet). Dr. Gelder and his nurse were extremely good at their work. If you want a very very good surgeon -- Dr. Gelder (and his nurse) are the people to go to. If you want someone who will respect your concerns about COVID -- Dr. Gelder (and his nurse) are the people to go to.

Dr. Lassiter and his team are absolutely the best. I had several surgeries with them and every…read moreexperience was smooth. They truly care about the patient and outcome.

I needed to have a tooth removed and tracked down Dr. Jeremy Lassetter who I had gone to when he…read morewas working out of the Queensbury office in 2013. He is now stationed at their Clifton Park facility. While I cannot remember the details of my visit 10 years ago, I was impressed enough to hunt him down. Dr. Lassetter is part of a wonderful, caring medical team. From the ladies who checked me in to Jin who took my blood pressure and asked all the preop questions, everyone who crossed my path yesterday was friendly and helpful. Dr. Lassetter is upbeat and kind. Talks you through the unpleasant ordeal. My tooth extraction took less than 10 minutes (the paperwork took much longer, lol) and I had no pain then nor after the fact. I highly recommend Dr. Lassetter and everyone in the Clifton Park office.

Communication! Nobody communicates the specifics. Went to this dentist with intention of having a…read moretooth extraction. He had xrays and I was sent there by my dentist with a message from her for an extraction. They tell me no this is just the consult. They had my health questions filled out on the email they sent me with meds and health issues filled out. I don't have a lot of time as I work full time and care for an ill family member on hospice. My time is limited. There is barely a tooth there as it was decayed under the crown. When I did see the dentist he asked me two questions stuck his finger in my mouth and said ok we can do this today but I have to fit you in. Two hour wait time. If they had told me that it was a consult I would not have taken the appointment. He may be a good surgeon but there was no communication. They asked me to be there at 720 and they didn't open the door until 730. Then they wanted a fee for a consult, that was a hard no. So no I would not recommend him. His office was all pretty furniture and big screen TVs but I feel it was just a little too foofoo and not enough medical.

My recent experience with Dr. Smail and his very professional staff to remove a tooth was a very…read morepositive experience, The doctor and his staff made every effort to make an unpleasant task as pleasant as it could be. Thank you to all for keeping this nervous patient a very satisfied patient.

My family goes to Dr. Vaccaro. He is extremely professional and always positive (except about…read morebiting your fingernails), and his staff is always helpful and friendly. Highly recommend.

I have been a long term patient of the practice and over the past few years the quality, the…read moreconcern for patient has diminished significantly. An example is new hygienists every visit who are just out of school, and their technique is "tough"; the last visit was not enjoyable. After many years at the practice, I believe there are better practices available.

Wonderful first visit with Dr Schwartz. I walked into this…read moreappointment today absolutely terrified -- like "should I cancel and pretend this never existed?" terrified. My teeth are in rough shape right now, and after a horrible past dentist who basically wanted to pull everything out (trauma city), I was expecting the worst. Instead, I met Dr. Schwartz, and within minutes he had me feeling safe, cared for, and even laughing. Yes... actually laughing in a dentist's chair. Wild. He listened to me, he understood my fears, and at one point after hearing what I went through, he just looked at me with this gentle "you poor thing" energy -- but in the sweetest, most compassionate way. Not judgmental, not pitying... just genuinely kind. He has a great sense of humor, an incredibly gentle approach, and he made me feel human, not embarrassed. I left feeling relieved, grateful, and honestly shocked that I found a dentist I'm excited to go back to. If you're scared of dentists or carrying trauma from past experiences, please go see Dr. Schwartz. He changed everything for me.

I hate going to the dentist, but who doesn't? Schwartz makes the experience relatively painless,…read morethough. While I have never had any major issues, I have been pleased over the last three visits. The check-in paperwork is electronic which makes a lot of sense to me in 2018 and it's simple to complete. I've never had to wait long for an appointment, either. Everything seems to run on time and everyone is friendly. My hygienist is gentle and friendly. They keep you with the same hygienist each time and they immediately schedule the appointment with you themselves after the cleaning. Dr. Schwartz has been my doctor. He is gregarious and seems thorough. I was pregnant and couldn't get x-rays during a couple of cleanings, but felt he inspected my teeth carefully. While it's in an unassuming building, this has been a great practice so far. I only withhold one star because I have never experienced anything beyond basic care there.

I would not recommend this office to anyone because it was my experience that the office manager…read morewas extremely disrespectful and argumentative, The receptionist was not at all knowledgeable of any of the questions that I was asking her. And no she was not a new employee. I was hung up on and was asked if I wanted to cancel the remaining of my appointments. The only thing I called there for was to ask what the next step in my dental treatment was going to be. The dentist that is going to do my root canal called them and spoke directly to the dentist that was treating me and no one including the rude office manager had no clue what I was talking about. I was told we have no record anything that you are talking about so moving forward when you call here listen to what is being told to you and give us the respect that we are due. I tried to explain to her that I was sitting there when the other dentist called them the office manager continued to over talk me and would not listen to anything I had to say. She hung up on me twice. If you are loosing records/notes and being that disrespectful what are you going to do during the procedure that I will be paying you to preform on my mouth. No thanks keep your unorganized services and disrespect.

went in for a 930 appointment at 920 I got there filled out my paperwork here it is 1005 and I…read morestill haven't been seen a person walks in and gets seen one second later literallt did not even have to sit down. I left and called to complain and the receptionist SHAUNA is very rude and hangs up midway while I am speaking to her. HIGHLY do not recommend terrible receptionist service and they lie about appointment times no way I should be sitting in the waiting room 30 minutes after my appointment was scheduled !

Dr Bayuomy was very kind and caring and that made a huge difference…read more He even sent a text message the night of my oral surgery which I thought was very thoughtful. The staff there were all great.

I invested 6 months in a major procedure to be turned away on the day of surgery because I didn't…read morehave the remaining 50% of the bill in hand. They were right, but uncompromising. So I left. I'll be getting that refund, and they'll get nothing.

I just wanted to say thank you for being so understanding and I appreciate all of you in this…read moreoffice. You were honest you were supportive and understanding. I walked out being so happy. I was able to smile and feel good about myself. Thank you all.

Professional and friendly all around! Went for my first checkup and cleaning last week. Dr. Maloney…read moreand Carolyn, the hygienist, addressed all of my concerns with a clear action plan. I couldn't be more pleased. Great new office space too!

Didn't even get in, the receptionist treated me like crap so i left. They ran my insurance and i…read morewas told they took it and they made a mistake and treated me like i was trying to get into a secret society .

The staff, dentist and employees assisting are extremely professional. They treat you like family,…read moreand not just another access to a paycheck. The office is clean, friendly, and accommodating to your needs. The dentist is warm, caring, and gentle as she takes care of you. I especially appreciate how she tells you what is going on during the procedure. #1 in my boo, thank you very much for making all feel welcome. .