Clean. Very spacious. Pleasant atmosphere. Nice employees. I like the daily specials & my gyro was good. read more

Miami Grill - Menu & prices. Pembroke Pines location. - Chicken Wings Near Me - Pembroke Pines, Florida

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I am extremely upset and offended by the unacceptable treatment I received at Miami Grill in Pembroke Pines. I went through the drive-thru and specifically requested fresh, hot fries. Instead, I received fries that were cold, soft, and completely lacking the crispiness I had requested. What made this experience even worse was the outrageous behavior of a young male employee with curly hair. When I addressed the issue with my food, he began screaming at me, telling me that if I didn't like it, I should never come back. He then claimed to be the owner and proceeded to laugh in my face. This is absolutely unacceptable and a disgrace to any business that claims to value its customers. I was treated with disrespect, hostility, and complete disregard for basic customer service. I was not asking for anything unreasonable. I simply expected the food I paid for to be prepared properly and to be treated with common courtesy. No employee, regardless of their position, has the right to intimidate, scream at, or humiliate a customer. And if this individual truly is the owner, his behavior makes the situation even more disturbing because it reflects the example being set for the entire business. I expect the management of Miami Grill to take this complaint seriously, investigate this incident, and provide an appropriate response. I will not accept being treated this way as a paying customer. I also intend to share my experience so other customers are aware of the treatment they may encounter. Customers deserve quality food, professionalism, and respect--not cold fries, verbal abuse, and an employee laughing in their face. This experience was completely unacceptable, and I expect accountability. read more

hello. i went to miami subs order a large steak sub . large with the peppers and onions it was none on it. plus my meal was cold and would not make it hot for me. they told me it is hot. wrong. plus they called me a fat cow. plus when i order a hot dog not cooked just came outta the package. the white onions was repeating on me. they did me wrong. it's going down hill. in pembroke pines miami subs. no good read more

Scamming location. Does not let you use any rewards you have earned. I will definitely drive to a further location to get good service and be able to use my loyalty points. The food at this location not the best. They give very little steak and the music is always way too loud. read more

I haven't been to a Miami Grill in ages and I'm happy to say I had a good experience. The person working drive through was super nice and the order was ready pretty quickly. I had a cheesesteak and my son had the hot dogs which were Nathan's brand and he was happy about that. I love this place because you can also get Nathan's fries here and they are just so good!! My steak sub was loaded with steak, mushroom and light onions and the bread was really soft and fresh. They also sell wings and gyros as well as a few different kinds of salad. They also offer milkshakes and ice cream cones. On a subsequent visit a few days later my husband and I went inside to order and again the staff was very friendly and the inside of the restaurant was spotless. Now that I've been twice within a week I think I'm good for awhile but it's someplace you should check out for a really good steak sub. read more

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No matter what time of day you go. The French fries are the best. They are piping hot. The prices are comparable to any fast food joint. Service is always excellent. read more

It is a fast food joint but on steroids. The cheese steak sandwich was tasty. The service was friendly and on point. The dining room was clean and organized. You really should try them out! This is the establishment by Pembroke Mall and Olive Garden. read more

This Miami Grill has been here for years! Located right by Pembroke Lakes Mall. I was craving a fast meal that didn't ale me feel super guilty so I opted for this. I went ordered at the drive-thru and got a gyro pita meal with a ginger ale (love that they have this drink here!) The service was pretty fast and the gyro pita was a great quick lunch. read more

Miami Grill - Chicken Krispy Wings platter & Gyro Platter - Chicken Wings Near Me - Pembroke Pines, Florida

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food was flavorless and filets tiny. Hush puppies leave a lot to be desired. I have to throw out as it was a total turnoff. Possibly a cheesteak would be better but it's a big fat no. read more

Miami Grill - Fish Fish and Chips Basket - Chicken Wings Near Me - Pembroke Pines, Florida

Have always loved Miami Grill, however this location has an extreme issue with never toasting the bread on the meatball sub and they always give it to me room temp where the cheese isn't even melted. C'Mon folks, fix the food quality and consistency issues. The people are friendly, so just step it up a notch. Today my mozzarella sticks were hot and in better shape than my sandwich.... Again. read more

Miami Grill - Half Meatball Sub - Chicken Wings Near Me - Pembroke Pines, Florida

Miami grill or the artist formerly known as Miami Subs has always been a go to place for me because of the mixture of food they have. They have stuff from Miami subs (subs, burgers, wings, gyros, etc.) and Nathan's Hot Dogs/fries. My wife and I both got cheese steaks, her with delicious seasoned fries and I got my absolute favorite Nathan's crinkle cut fries with cheese sauce! The subs were so cheesy and delicious!!! Kids didn't want subs so one got a cheeseburger which he loved! Perfect cooked with a nice slice of cheese! And my daughter got a hot dog from Nathan's that she devoured! The only downfall to this spot is how HOT it is in the play area where we sat. It was borderline unbearable as we basically sweat through our lunch. read more

Miami Grill - Chicken Wings Near Me - Pembroke Pines, Florida

First off, the lady taken orders needs to loose the attitude ! Sorry I had questions about the food served. She almost pissed me off enough to go inside and ask for a manager. Ok so order is placed, now time to pay, same person caused a problem with the car ahead, and took forever to resolve. Now it's my turn, this sarcastic female should be fired !!! Started off telling I should know what I want before I start placing an oreder. I told her I had some more questions about the food. She said I don't have time your holding up the lane WTF ??? Paid and this women couldn't even count the change due,correctly. Know the food, 5 napkins for 3 adult men eating 12 ". Cheesesteaks , so I asked for more, she gave me a stack,10-15 napkins ! Then asked " is there ketchup for the fries in the bag, she said " if you didn't ask for any, there wouldn't be any now would there" I responded " I did ask ,for a handful of ketchup". None I. The bag ! the Hell with this location,and hope the "Bitch" at the window gets fied for a shitty attitude with customers !!!! I won't be returning after this experience and TBH the food sucked, greasy meat,little flavor,very little cheese,fries were cold, No straws,and the other bullshit, Nope 1 and done!!!!! I will update if abyone from management contacts me and the outcome So here's the update on 12/24/2024 Somebody did call me about the terrible experience, but I could not talk at that time. He asked when is a good time, I said after 4, he stated I will call you at 4:05. Ok Nobody called that day or any other day !!!! When he ( store manager )did call, immediately came across with an attitude ! I tried to call back to the store about 5:00, but nobody answered... Oh well, I will never return to this place,after getting the attitude from the employees and then the manager. Yeah,FUCK THEM !!! Well that's the update- Happy Holidays read more

I only come here for the fish because there is no Captain D's or Long John Silvers around. Today wasn't so bad because there are times when they over fry the fish and hush puppies. My kids love the chicken dinners. I came and it does take time to cool the food fresh. I hate when they tell me that the barbecue sauce is in the bag when I ask for some and the bag is too full for me to really check. Then I get home and it's NOT in the bag. So my poor kids don't have the barbecue sauce they want to eat with their food. Overall it is a hit or miss and I really need them to double check and check the bag to the receipt since they actually list sauce on it. read more

Food was amazing, the service was very helpful and answer all our questions, very clean, with great experience and tasty food.

Great customer service got my food real quick and it was great. The restaurant was clean.

Great food and service. Order here often. Highly recommended especially the chicken pita and gyro pita.

They changed the name from Miami Subs to Miami grill, but this has always been one of my favorite fast food restaurants. The food is always cooked by order, pleasant employees and clean restaurant. I selected the gyro and fries and of course it was delicious. The meat was cooked perfect and juicy. I will most definitely return next week. read more

Miami Grill - Chicken Wings Near Me - Pembroke Pines, Florida

Best Miami subs I've been too very fresh fast clean and delicious great service .. good job guys thx also newly renovated

The slowest service in history. Really spent a whole hour in a drive through line. What happened to ( pull up to the front ) to make the line go faster?? Waiting to see if they are at least nice and apologetic....... (12 more minutes later) nope and they got the order wrong. So they are making people wait up front too. 4 of us waiting smfh first and last time. 1 hour 40 min just not do it! read more

This Miami Grill is conveniently located near the Pembroke Lakes Mall. Next to Pollo Tropical. I came here during my lunch break and usually I go to Pollo but wanted to try it out. I love their Nathan Fries, it's always fresh out the fryer and have that crinkle shape too it. This time around, it wasn't fully cooked. Just like my entire lunch. I ordered the Fish & Chips which took a while too. I was at the drive-thru a good 20+minutes. I couldn't believe it and they told me to pull over to the side because the fish is still cooking. Still got my order cold. I couldn't even eat my lunch, maybes than half. Which consist of me eating the hush puppies and a few fries here and there. I was really disappointed with how they handle their food. read more

Miami Grill - Fish & Chips-Not thoroughly cooked :0( - Chicken Wings Near Me - Pembroke Pines, Florida

First off, let me start by saying that the food was good but my entire experience was ruined by your drive thru cashier named Paola. The manager Kelly was very polite & understanding to my complaint. Paola however had a snarky attitude the entire time. When she handed me my order, I asked for some hot sauce. She gave me a SINGLE hot sauce on an almost $54. order. I then asked her if there was steak sauce in the bags & she said, "Noooooo" & rolled her eyes (something I would think would be in the bag or at LEAST offered when someone orders TWO footlong steak subs). When I asked her if she could PLEASE give an add'l single hot sauce, she told me, "That will be $0.54 additional" & smirked. I asked for the manager Kelly because she had a "smart ass" attitude & tone. She must not like her job or want customers to return. I don't know why someone like Paola is the face for Miami Grill. This is a fast food place I have frequented for over 25 years and have NEVER received such poor & distasteful treatment. I work hard in the south Broward area & have choices on many places to dine (including other Miami Grill locations). If I'm in the area, I will choose another location to dine as long as she is representing you. Miami Grill has always had friendly service. This girl is petty & does NOT need to be working with consumers in any manner. She sucks & when you're ugly outside, you should at least be pleasant inside. I'm asking Miami Grill to review the video & recording from when I arrived. I was very cordial & remained that way until after I spoke to the manager Kelly. Another side note: Other managers there have told me you guys are no longer honoring my discount card but most of them always agree to give me at least 10% off. I am utterly disappointed by this experience & hope you guys will review the video transaction. Trust me, you will LOSE business with Paola there. I would give you ZERO stars if it was an option. read more

Miami Grill - Discount card, original order receipt, petty additional $0.54 I was charged for a hot sauce on an almost $54.00 order - Chicken Wings Near Me - Pembroke Pines, Florida

Just gotta say.... the crew and cook today 4/8/20 about 1:45pm GREAT JOB!! I bought a #2 combo with chocolate shake ! Just what I needed to help deal with CORONA situation !! THANK YOU for the GREAT FOOD and service today !!!!! read more

I normally come here for lunch, but today will be my last thanks to a disgruntled employee. I must've waited about ten minutes where the orders are placed for the rep, who pretty much had an attitude with myself and other customers that requested things. I was almost ready to walk out but was eventually asked if I had been helped, and proceeded to order the food. Another fifteen minutes later, I finally get the food, and ask for sauce for my fries. Rep said it's $.50 cents per sauce. Since when? I've been eating at Miami Grill for YEARS and have never needed to pay once for sauce. I get employees have bad days, but no need to take it on your customers. This is my last visit here. read more

Went here for a quick bite with boyfriend. Young lady taking our order was beyond rude when he was ordering. But i told him to leave it alone, she sounded young. We got to the window and she continued being rude for no reason. I asked for a refund, and when asked why by what i assume was the manager, proceeded to explain the situation. Manager said she was training, then took my card behind the closed window for 5 minutes. I don't expect great service from a fast food place but to have someone being rude for no reason is ridiculous. read more

Amazing GM, tootie!! We had gotten a wrong drive thru order (both Sandwiches with onions even though we asked for no onions) realized this when we got home and too late to go back. Called the store and tootie was very polite and asked us if we wanted to come back the same day or another day and they would give us the same meal made right. I just went back over two weeks later and as soon as I started explaining she asked if I was Jennifer and knew my situation right away and told me she'd been waiting for me. Told the kitchen to make them and had them ready within minutes ! They were great made perfect. We understood the first time was just a little mistake. The BEST customer service !! She was awesome we thanked her and she told us she loved her job very pleasant and professional experience ! read more

Food is great. Service is fantastic. Music and vibes are on point! I will always go to Miami Grill!

While the location is clean and the food good, the manager and another employee loudly bickered the entire time we were here. It was not only uncomfortable for the guests but the other employees were also visibly uncomfortable. It made ordering difficult because the poor girl taking our order couldn't hear. I won't be returning here any time soon given the atmosphere. Even several of the employees complained to me my boyfriend when we commented on how uncomfortable it was and on a regular basis. Management acting this way doesn't bode well for the establishment. read more

This is disappointing to write. Runny noses wiped with hands, check. Attitudes from eymployees, check. Mold and old bathrooms, check! Did I mention no gloves, being charged $2 for some lettuce on the side, and greasy food? This place has gone so far downhill, why am I being charged nothing one day and $2 the next for some basic condiments. Businesses go out of business for bad anti customer measures like this daily. Your competing against modern companies act like you belong in 2019. I used to love Miami Subs but your store is empty for a reason. Don't treat customers like a number, and train your staff to not always look so miserable. read more

Disconnection between corporate and the restaurant, if you order online and need to change something or a refund they say cannot be done on the restaurant, everything has to go through corporate. I had a large order that was placed on line the info I got was it would be ready in 20-25 minutes, when I arrive and since they were doing all the small orders they made me wait for 45 more minutes!!! they didn't even had the order on the system they needed me to show my phone with the order and they wrote on a puede of paper, unbelievable. First and last time I order online through their web page, no communication between corporate and the restaurants read more

Miami Grill - Miami subs grill pembroke pines - Chicken Wings Near Me - Pembroke Pines, Florida

When I order food that cost $17 for just a hamburger and some fries. I expect a meal that's going to be hot. The food was below temperature literally ice cold thank God for microwaves. The person that took the order was very kind, but the person that took my money no smile no good evening just the price and a feeling as if I was getting on her nerves. I know better than to come back. Hopefully they'll close the store. While I didn't come in, there is an air of entitlement in the store, and I don't believe the people there like what they do. It is my sincere recommendation that people avoid this store, like the plague. Besides that the plague might offer hot food at a reasonable price, so my recommendation of this place in just one word. Nope !!! I don't think there's any ambience in the restaurant, and even though they paid an arm and a leg to redo the dining room. They would've come out better paying a little extra money to train people and what good hospitality and customer service is. read more

Lovethe subs here , probabaly coke here for lunch atleast once a week. Staff is super friendly and nice

Although the restaurant is under construction and remodeling and you can't dine in I was so happy with the customer service. Sara was one of the friendliest servers I have seen in such a long time. I am an old customer who was very disappointed that they changed the wings a while back so I have not been here in a while. I actually said I will try it again and see if maybe I can like it this time. I was so excited they brought back the old wings they had from before and the gyro was so delicious. I am excited. We even got a bonus from Sara who sang to us. Thank you so much for making this a pleasant time even though I ate in my car. Whoever the chef is keep her because she brought back the Miami subs I used to love from twenty yrs ago read more

They cant seem to get orders done correctly. Went there about a week ago and they had to redo half the order. Tried one more time today and my order was done incorrectly. It's like they don't care. read more

This is the 3rd time I've ordered and it's wrong. The drive up clerk doesn't write it down. Why? I wanted a steak philly regular and a chicken philly with no onions. First time, I got just chicken.. nothing else! The second time I got it with no mushrooms. Today, I got it with onions. What the heck! I had to go inside. This isn't rocket science! Just write it down for Pete's sake! (The food is really good, but the service sucks) read more

I stop by for some drinks with some buddies and Cheri. She did a great job, the next time I stop by I'll definitely be asking for her again thank you! read more

Good go to place for cheesesteaks. The decor is pure Miami. Where else can you get a dozen wings and a bottle of champagne? I like it

Horrible!! Use to go alot and now I will no longer go. They always charge different prices at the drive through. They never give the total when you order at the speaker then, when you get to the window they give a ludicrous amount like 5$ difference from the menu board not to mention they have charged me 4$ for a small soda in the past. This place went down hill, and they have sketchy employees that seem to be scamming people. read more

Ordered delivery via uber eats and was disappointed for a second time in less then three weeks. The order was not correct and part of my order was missing. On both occasions I was advised by they're rude and sarcastic staff that there was nothing they can do and that it was an Uber eats issue. They offered no other solutions and although Uber eats refunded my portion of the missing order they refused to send me or correct the error. It's a simple thing as paying attention to the way the order is put together in the first place. Never order from them again and won't recommend to anyone. ANYONE. AWFUL CUSTOMER SERVICE. read more

I had the gyro. It was fresh and really good, as were the fries. The drive thru had no cars - quick service. I used to go here all the time and only get the wing platter but now I have something else to come back for. read more

Miami Grill - Gyro Platter - Chicken Wings Near Me - Pembroke Pines, Florida

This the cleanest restaurant I have ever been to. The customer service is superior . The food was absolutely delicious !