Thank you so much for your guidance, patience, and great attitude towards us…read more Your help and understanding of our vision made it possible for us to accomplish our dream bathrooms. We met several times with you going back and for about our choices, and you were always in the best spirit not matter if it meant keeping you in the store on a Saturday after business hours. (Sorry) Likewise, the team at your warehouse, was very welcoming and accomodating. We really value your service and will certainly recommend !!

Waited 20 minutes before finally being acknowledged at the store. Made a very large order. A few…read moreweeks later went back to make a couple of exchanges which employee assured me there would be no problem doing if necessary. Manager on the day of exchange was very rude and had the audacity to accuse me of having used the equipment when in fact the box had never even been opened. He was also very condescending, arrogant, and disrespectful. He only spoke Spanish so expect to have communication issues if you only speak English. I left and took my business down the street to Eurohardware. I had a pleasant experience and it turns out they have a much better selection.

I bought a keychain on a cruise recently. I had a hard time putting my car key on the key ring. I…read morebrought it to Home Depot and the key guy tried and tried. He couldn't do it either. He recommended Richard's Hardware. I am really glad he did because I was never aware of this business. I liked the sign on their front door saying they are awesome. It gave a good impression. It turned out to be true. Jeanine greeted me with a huge smile. I told her my story and she asked Dale if he could help. I looked around for maybe 90 seconds and he already put the key on. It was really amazing. I wanted to make a purchase but really couldn't find anything I needed. It didn't matter. They were just happy to help. I highly recommend Richard's for those hard to find things the big box stores don't carry. I told a couple of my neighbors about this store and one said he comes here at least once a month and also raved about the customer service

1976 Time Machine portal has a door & its located at this hardware store. Before HD & big box…read moreplaces. This is how things were down in every town USA. Richard's is your local mom & pop hardware shop. That still gives great service at decent prices, & unique to normal selection of goods. Please stop in & keep supporting local families & jobs in the USA.

Horrific customer service. I just went to go pick up an order (that I of course had completely paid…read morefor in advance) and was told that the gentleman from the warehouse was gone for the day and I would have to come back another day. Mind you I had arranged to come with a truck to pick up the order and had taken time off work to make it by the time they had previously told me but they simply didn't care. "nothing I can do, you just have to come back" they were not even apologetic about the situation. pissed off is an understatement

David is very knowledgeable and professional. He offers unbeatable prices for the quality.read more

OMG... this place has gone down the tubes! My 26-year-old high-end manufacturing business has used…read morethem in the past with success but something has changed over there. We placed an order for $338 worth of custom-cut strips of plastic. We ordered this from them in the past. They were given the exact dimensions to cut in a drawing. The communication this time around was deplorable. There is complete apathy there. Finally, when the order was ready we picked it up. They would not insert into our application because the dimensions were off. They came here to pick them up, only because I asked them to, and then they took an extended period of time to fix them knowing were behind on our deadline thanks to them. They delivered the strips back and we were horrified. They tried to fix them by grinding them down. It was a completely third-world rig. Literally, you saw grind marks all over them. They didn't fit once again. This is a company that is supposed to have machines that can do modern work like CNC and laser cutting. I tried more times than I could remember and have the emails to prove it to get anyone there to accept responsibility and to fix the problem. I left many, many messages for the owner and NOBODY ever called us back. There is a girl that answers the phone, but you cannot get past her. You could tell when talking to her that she felt bad because she was stuck in the middle. We will never do business with this company again after finding ALRO Plastics who delivered a flawless job. I placed a claim with Bank of America and it was denied. I am laughing because they put the effort to send our bank paperwork yet their spineless owner would not call back. What kind of a man is that? I am still shaking my head as to why the bank would deny a claim when I sent them all of the proof of our email correspondence showing they completely ignored us and did not rectify the problem. BOA denied a claim because they provided our bank copies of the invoice and signature that we ordered them... seriously??? This is such the typical service in Miami and why we try to purchase outside of this swamp! Happily, we threw away the useless strips of plastic in the garbage! They beat us for $338 dollars but how much money will they lose when others read this? If they even bother replying, they have no defense because all of our employees are witnesses!!!

I want to take this opportunity to commend two of Faulkner Inc. wonderful employees. I purchased a…read morecustom made item, when upon delivery of said item an issue arose with the finished product, I was devastated, but thanks to the amazing customer service provided by Mr. Carlos Narváez who immediately thought of a way to fix the situation, and came up with a solution that would fix the problem and make my item look even better, I was able to love my purchase even more. In addition a very nice young man by the name of Jonathan Pedroso also went out of his way to ensure that I felt happy with the end results. I will purchase from Faulkner again in the future because of these two amazing young men. Irma Hialeah, FL

Bought an Titan n120x small instant water heater to replace 1 that stop working. Mainly a Spanish…read moreonly location I requested this item in English but the guy was lost on what I was saying the other person next to him immediately told him what it was, service was quick as well paying, no lines. These Titans last around 6-7 yrs then need replacement for about 240 currently value is ok if you install yourself & save the labor.

Plumbing-specific hardware store just off Okeechobee road. If you're looking for an unusual pipe,…read morepvc, tool, fixture, or bracket, this is your place! If can't really describe it, they'll lead you into the back warehouse to search for your item. If you know what you're looking for, and how to ask for it (I usually don't), then you'll be helped quickly at the small counter just inside the door. I'm always a fan of small/local shops, so I often visit here before going to Home Depot or Lowe's and hope they have what I need; they often do. Fast/friendly, and they always go out of their way to find someone who speaks English to help me, even though I'm happy to muddle by in Spanish.

Good and fast services. They have a large variety of LEDs, lamps, and high hats. I came to but 2…read moreLED High Hats for bathrooms, As far as quality of the products time will tell how good or bad they are....

Great team, very responsive. Added the lights at 18100 Gulf Freeway in 2020 and are maintiaining…read more We have a few that are currently not operating but are scheduled to be fixed on 11/30/2022. Plan to update review then. So far 5 stars.

This location is the best I've seen. The staff are friendly and helpful, the isles are clean and…read morewell organized, and the parking lot is ample and non-chaotic like most of the other locations. They have a good selection of items and mostly at very good or reasonably priced. Will definitely be back!

I needed to get soil for my plants and decided to come here for the first time and it was a…read morepleasant experience! They have a wide variety of plants to select from that you wouldn't normally see at Home Depot. It was not busy so check out was a breeze! I highly recommend shopping here if you don't like the crowds but need to visit Home Depot.

Huge place. Tons of beautiful lights and chandeliers. I saw chandeliers ranging from $1,500 to…read more$22,000. So i guess there's something for all price ranges. There was a bit of renovating happening inside but it didn't impact the viewing of the lights. I was also impressed with the landscaping outside in the front. Beautiful! I didnt see tons of parking. Maybe because there aren't plenty customers at the same time. We did purchase something. The staff was nice. They offered us water and Cuban coffee. I told him that we need champagne for these prices. Lol! I hate that I cant remember the name of the man who helped us. I took away one star because I think it took too long for someone to ask if we needed help.

Your search has ended!!! Run to the location in North Miami. You will find exactly what you need…read more Ask for Daniel and Yoselin. You will be amazed and not disappointed. The selection is fabulous. And the quality is spectacular.