I just built a home at Mayfield Ranch at Parkside with Plantation/Wilshire Homes . I am no spring chicken when it comes to home ownership, much less new homes. I realize and expect a certain amount of head aches when I build, therefore I was pleasantly surprised with the overall job done by Whilshire/Plantation Homes in Parkside. When faced with the normal hic cups one sees when building their representatives were not only attentitive but professional. The few items we experienced were taken care of in a quick manner, and I am over all pleased with the experience. I have to give special Kudos to Sheryl Santos, the sales agent at Parkside. Not only was she informative, but she actually listened to my concerns, and advocated for my behalf the few times when I felt something was not the way I had hoped. Sheryl was professional well informed and one of the hardest working individuals I have ever encountered. We had started with another agent, who left earlier in the process and she stepped in and didnt miss a beat. She was more than a sales person but someone who clearly understood her job, and takes great pride in customer satisfaction. We closed in December and since have had two minor items that needed tweeking. Both were taken care of promptly and I have to point out that one was really user error on my part. ( We all know how it is at the last walk through, as my wife often points out I was being a man and not really listening) This has been a wonderful experience I live in a great neighborhood. If I had to do it all over again, my first choice, would be Sheryl and her team at Whilshire. read more

This review will have multiple phase updates. I'll update it once we exit each of the phases. Phase 1 Community/Floor Plan: We started our home search at the end of summer. We first went to Paloma Lake and Briana very knowledgeable. Briana showed me all the homes and floor plans and the best price per sq ft homes. The community is beautiful and has a lot to offer. Briana pointed me to a plan that had a lot of architectural appeal, and after viewing it, I was sold. We ended up choosing that plan but decided to build it at Parkside at Mayfield in Georgetown off Sam Bass Rd. This is closer to Cedar Park and everything we need to be close to. Parkside at Mayfield is an amazing community and is just next door to Williamson County Park. This is where Sheryl Santos comes in. :-) Sheryl is the sales rep at Wilshire at Parkside Mayfield. Wow, words cannot say enough about how she goes that extra mile to research her customers needs and wants. We chose a plan that has not been built Parkside and we requested many customs that are not even on the list to choose from. Sheryl would go from Parkside to Round Rock to take measurements, pictures, to make sure all the specs were noted. We got the house and customs we wanted, she sold her first Aspen at Parkside Mayfield. Phase 2 Deco/Design Center: Danielle at the design center was great but the cost of the upgrades were outrageous. Picking the brick: I found one in my existing neighborhood by Hansen but it wasn't on the list to choose from. I was asked to go look in the Parkside neighborhood only to find there were other homes built with brick not on the master list. That being said, I asked Danielle to inquire if I could add Hansen Western Sage to our home and she followed up Wilshire to come back with an answer of "No". I called Hansen directly and found out that Western Sage was less expensive than some of the Hansen brick choices on the master list and it was even local here in New Braunfels. I my Realtor and Sheryl to follow up and it was like pulling teeth to get it approved. Deco/Electric appointments are all completed. Yes, you will need a blood transfusion after you complete the Electrical & Deco appointments. ;-) Danielle and the electrician were wonderful. Danielle went out of her way to come up with designer tile patterns, etc, but it came down to being more cost affective to do these upgrades our selves. Phase 3 Meeting with Construction Project Manager: We had a meeting with Nick and Sheryl to review the blueprint, options and customs that were taken from the Aspen at TeraVista's spec home. Nick is building the same plan for himself. We look forward to working with Nick and Sheryl during the upcoming build-out phase. Phase 4 Build-out: This has turned into a nightmare. Customs additions are not built to TeraVista specs. Escalations have taken place and a meeting has been setup with Samuel for Tuesday, 4/9/13 for resolution (Samule is a Project Manager Sheryl Santos reports into). read more

My husband and I had our home built by Plantation Homes (now Wilshire since plantations parent company acquired the brand) and we have been very happy with our decision. We have gotten to know many of our neighbors who also have had great experiences with the builder. It's been almost a year and we still love our home! read more

I have read all the previous reviews and in fairness wanted to give another perspective. Our experience with MHI overall was wonderful. This is the 3rd house we have built, so are somewhat familiar with the process of errors and things overlooked along the way. In contrast I think to some of the previous reviews though, major concerns and issues we had along the way, were addressed quickly and professionally. Our sales counselor changed about the time they poured our foundation, and as a result had a sit down meeting with Alex, and our new counselor Cheryl. Our experience with Alex was great. He was neither or difficult. In fact, Alex ended up honoring some mistakes made by our original sales rep at a significant cost to MHI. Throughout the construction process, as we encountered issues (some were small, some were big) , we took them to Cheryl, and everything we needed or wanted done was done. We did end up having to pay the $200 change fee, but we were told by Alex and Cheryl from the beginning that once we finalized the contract and they started construction that fee would apply to any changes we made later on. So for us at least it wasn't an arbitrary fee, we knew would have to pay it if we made changes once they were working, and Alex made every attempt to go through the contract line by line to make sure we were getting exactly what we wanted in order to AVOID having to pay this later on. They sketched drawings, made notes, did everything possible to make sure they were clear on our expectations to avoid any change fees later. I can honestly say the change we ended up making once construction had started was something overlooked by us, and the framers had to come back out as a result...so I felt like the change fee was fair, especially considering I knew about it from the beginning. We have been in the home for 3 months, and so far all our warranty issues have been dealt with promptly. As far as closing is concerned, we were also told that all our issues needed to be resolved prior to closing...which makes sense right? Before closing it is their house, and their problem, if you sign off that they have done everything on the list, then close. If they haven't done everything on the list, then there is no way I would close on the house. The builder has to be given time before closing to fix the things on the list. If it isn't done, then don't close! I can't fault Alex or anyone for not wanting someone to close on a house they were not satisfied with. Probably best to close once all your various issues are resolved, even if it means you don't get to close at the time you had originally planned. There are issues along the way with building any house, but we had a great experience, were treated very fairly, and would recommend them to anyone who asked. read more