I am a retired professional that applied for the driver job at the AH location. A Manager reached…read moreout to me and asked me to call him. When I returned his call, he acted like he didn't know what I was talking about regarding my job application and his email to me. Very rude and unprofessional!!

Website says they help change headlight but they straight out said no they don't and rejected any…read moreoffer to help, the guy seemed like he didn't care about his job and doesn't want to be there

Desai really helped me with battery part today. I truly appreciate his help. For any future auto…read moreparts purposes, i highly recommend this place!

Needed help with a battery and these guys really came through for me helped me install it also !read more

Drove to this location although it's a bit out the way for me. very knowledgeable. GREAT STAFFread more

I worked with two guys from the Mount Prospect auto zone store on golf in Mount Prospect today. I…read morewent there with my daughter's car because a couple of lights in the back were out and, I intented to buy the replacement bulbs To hopefully replace them myself. These two guys helped me, sold me the bulbs and, spent 45 mins. replacing all bulbs in the back For me. They could not have been nicer. I always go to this auto zone store but, I want to sing there praises. Polite, friendly and determined to get my problem solved. Could not thank them enough. A greatful mom

I have going here for 20 years and have been happy to see them grow so much during that time…read more Always top notch service and quality parts on hand.

Came to return coils, and because there wasn't a marking on them, which isn't my fault they implied…read moreI was returning parts that were not from them and wouldn't return them. I've been going here for 12+ years with 9+ cars on file. Besides that I've had issues with them telling me they have parts in stock and then once I get there they don't. this store has definitely gone downhill recently. definitely be reaching out to corporate.

10 out of 10 experience. Very helpful and welcoming (literally everyone)- I do not normally write…read morereviews but I've officially become a palatine auto zone lifer. Thanks for all of your help/advice!!!

So, I totally regret not taking auto mechanics when I was in high school. It would have been FAR…read moremore beneficial than AP European History has proved to be. I rarely use AP Euro outside of my tea times with the Queen of England. Anyhow, the kids at the high school I teach at are awesome as is their auto teacher, and they do all my oil changes and whatnot and save me mucho dinero. So what I do is order the parts I need, and they fix it! This is where CarQuest comes in. I wasn't exactly sure what parts I needed, but I had an idea... something about an idler tension pulley on the a/c belt. Or something like that. Over the phone, Roderick was extremely friendly and helpful. He answered all my questions, ordered a part just in case I decided I needed it, and got me all taken care of by the time I arrived at the store. When I got there he knew exactly what I needed, knew all about my particular vehicle, and gave me suggestions. I bought a belt, tensioner pulley, idler pulley, and oil filter, all for about $70. Whichever parts I didn't wind up needing I returned, no problem. For friendliness and convenience, CarQuest was awesome and I will absolutely use them again. :)

Needed some quality wiper blades for my Toyota. Friendly staff helped me select best ones at the…read moreright price and even installed them for me on a windy 15 degree day. Thank you!

I stopped in to pick up some windshield wipers. They're not overly friendly; didn't say hi or…read moreanything. Perhaps because it's a small store but they didn't have much of a selection of wipers, to the extent that I walked a couple other aisles to in case I was missing something. They didn't have what I wanted so I left (without anyone speaking to me whilst in the store).

On a snowy day last year I discovered the lens cover on one of my car's rear lights was cracked and…read morewas anxious to have it repaired. I visited this Napa store and asked one of the employees, Mirek, about the availability and price of a replacement lens and he quoted me prices for two lens assemblies, explaining that the cost depends on the kind of light I had. I didn't know what kind, so he walked with me to the car (in the parking lot) to see if we could find out. At Mirek's suggestion, I turned the car lights on and we both looked, but could not tell which sort of light it was. I asked how difficult a replacement would be, he showed me where the access panel was on the car, explained a bit about the connections. I asked if he would do the work and he said he was not permitted to. However, I had time that same day to go home, find out what the car required and with what I'd learned from Mirek to go directly to a nearby repair shop knowing what to ask for and expect. Mirek was so helpful; I feel he represented Napa very well. Many thanks! -- Harolyn T., Des Plaines

OMG, they are so friendly especially to people that don't know cars. I went for an air filter and…read moreended up also buying windshield wiper blades. I figured I could replace both myself and save some money. I gave the lady at the front desk the wrong car model, even though she questioned me twice about that so I had to go back. I also was able to get one blade off but couldn't figure out how to install the new ones. I get the new filter and explained my dilemma about the windshield blade and asked it they could explain. We went to my car, they installed and showed me what I was doing wrong. What great people!

They do not take old oil! Went to O'Reilly down the street... they took my oil with no issues. I'm…read morenot going to buy new oil if your unwilling to recycle the old stuff!

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

We have lived in Arlington Heights, about half a mile from Wheeling Auto for about ten years. We…read morenever had the occasion to use their services but needed service close to our home. I found them very helpful and professional. They quickly found the problem with my car and quickly performed the needed service. Their staff was excellent in taking care of the problem. I will be using Wheeling Auto for all of our service needs. Without hesitation I can say they are five stars.

I went back to get an oil change here because of the great service I received last year…read more Unfortunately, the service I received was horrible and have lost trust in this place. Went in on a Friday afternoon for a scheduled oil change and was there for 2.5 hours! I was told that my car was done so I paid for the oil change. Side note: I was told AFTER I tapped my credit card that there would be a 3% fee. I asked if I could use my debit card instead. There was an option to select Yes or No to the fee so the lady behind the counter clicked No and said the charge still went through. What is the point of having this option??!! Irritating and somewhat shady. Back to the story: The lady saw me get ready to go and did say that my car would be another 10 minutes because they had taken it to drive around the block. Fine. I waited and waited and my car still wasn't ready and no one was available behind the counter to ask. Luckily another man came out to help another customer and I asked him about my car which he automatically brushed me off with a response "yeah it's coming out." But still no car. Another man came out to help another customer and I asked him if he could check the status of my car which I got an annoyed look from him with no response except he just walked to the back and asked about my car. Seriously?! No one else came back out but I heard someone yell "it's coming out right now" and when I looked outside, my car was being driven out of the garage. The man driving my car apologized and explained that the lady should have communicated better and told me that they were still performing tests which took longer than she told me. "Performing more tests", "driving it around the block"...generic excuses thrown at me while not being told exactly what the real status of my car was, all the while behind an enclosed garage with no visibility to what they were actually doing with my car. I don't like being treated like this especially because I didn't see them treating anyone other customers like this. Like the other bad reviews on here and Google, the service you get here is hit or miss. You might save some money on a couple of things but just think if it's really worth it including the time you lose. For me, it's not worth being treated like this and not being able to trust the level of service I'll be getting.