I'd like to start with a positive. I haven't been to Mez in a couple of years and decided to stop by tonight. The food was really good. In fact, variety on the menu and changes to my usual dish were excellent. The kitchen gets 5 stars for the arroz con camarón (thank you for finally getting rid of the kale and the shrimp were not overcooked the way they were before). The tamales dish - excellent too - masa was delicious. Flavors all perfect and food was hot and presentation was perfect. No issues with the kitchen.
Unfortunately the overall score of 3 stars is because of the next part.
Now for the 1 star parts. Staff needs training. From walking in the door to seating to serving. All around 1 star. The hosts were slow and reluctant to greet. The young guy who took us to the table blocked the table while trying to lay out all the menus in a nice little pattern while we stood behind him waiting to sit. Please allow the guests to be seated and then hand them the menu. This was awkward. For the food prices, this is a minimum expectation. A greeting welcoming guests in would be appropriate too but at least train the staff how to seat guests.
The next 1 star goes to the table server. We ordered an appetizer which said salsa trio implying 3 salsas with chips. At least 4 salsas were listed so we ordered the 3 we wanted. Never did the server tell us our choices weren't an option. Apparently the restaurant has already decided which 3 you'll get.
The salsa trio and chips were dropped off by a different staff with 2 we selected and a 3rd we did not choose. The staff left quickly before we could ask about the switch. The server did not return to the table until after our main dishes arrived. By now, we were over the salsa.
When we asked about the salsa switch she said, oh, we don't allow substitutions unless you request it. Our reply: We did order the other one. Her: Well, it's been a long day.
We arrived a few minutes after 5:00 on a Friday. The restaurant was not busy with only a couple of tables occupied outside and couple of tables inside. I don't know about a long day, but it seems like when we ordered three specific salsas by name, we would have been told at the time of ordering that choosing wasn't an option or that substitutions would need to be made. By now, we already had the main dishes so we opted to just leave it as delivered.
Now here's the other 1 star complaint about the salsa situation. The menu says $5 for chips and salsa or $12 for the salsa trio. Someone make this make sense. Why would I want to pay $7 MORE for 2 more salsas that I can't even choose? If I'd thought about it longer, I could have just placed two orders for chips for $10 and it would have come with two salsas and been $2 less. To make matters worse, when I looked online just now, I saw where it said "choices" meaning you can select and it said "3 salsas for $5 and 5 salsas for $12" (effective two weeks ago) so none of this makes sense.
I've never had a chips and salsa appetizer order so screwy. I raved about the kitchen, but chips and salsa is just chips and salsa. It was NOT worth $12!! Not even close.
For the prices we paid, honestly we get better service at Chuys for less money.
I'll end on a positive note though. The decor outside the front door is cute and our table was clean.
Will I go back? That's debatable because the food was the only thing we enjoyed. The sister company next door (Page Road Grill) is far superior so we'll probably just keep going there instead.
So the average of 5 and 1 is 3 stars tonight. I do recommend Page Road Grill. Also pricey but service is always good and the place just has a better vibe all around. Food is excellent there too. read more