THESE PEOPLE ARE EXPERT RIP-OFF ARTISTS! It is criminal when a service you expect in accordance to your verbal order is not met when served on your plate.
Today I came into Mexicali Fresh on Ponsonby to order a burrito with chicken. What I literally got served was a burrito deceptively stuffed with cabbage. I don't know what sort of unethical and deliberate procedure these employees are expected to follow, but serving someone a wrap full of cheap filler instead of the protein they paid for is a blatant scam.
When I attempted to rectify this daylight robbery, the coward who dealt with my feedback hid in the back kitchen, sending out a female clerk to handle his dirty work and refuse a simple refund. She meandered and deflected in her excuse not to refund me.
This isn't just bad service; it's a total lack of integrity and honesty.
As an authentic Mexican, I find this place an absolute insult to my culture. To call this "Mexican" food is a lie; to serve it with such deceptive business practices is a disgrace with little regard to honesty and integrity. They are banking on the public's ignorance to push sub-par, "cunningly" assembled filler while hiding behind a counter when called out.
If you value your money--and your palate--stay far away from this trap. They don't sell food; they sell deception. Zero stars. Unethical, unauthentic, and utterly pathetic. read more