Customer Feedback - Luxury Living on Wheels My trip from…read moreHouston to Dallas felt like stepping into a world of luxury living on wheels -- smooth, comfortable, and thoughtfully curated from beginning to end. This was, without question, one of the most relaxing rides I've had in a long time . Cost & Convenience Being able to save on gas and let someone else do the driving was a huge plus. Round‑trip cost: $309 Early booking: Normally $79 each way The value for the experience is undeniable. Arrival & Safety Measures Once I arrived, the bus driver greeted me warmly and loaded my luggage into the bottom storage compartment. The attendant then requested my name and license for safety and rider identification. I was very impressed with the security measures -- it felt organized, professional, and reassuring. The attendant even offered to carry my bags onto the bus, allowing me to focus on boarding safely and watching my step. That level of care is rare and deeply appreciated . Seating Experience I was escorted to my seat, and while the service was exceptional, I was disappointed to find the table broken. The attendant tried to fix it -- even using a phone charger to weigh it down -- but it wasn't enough. At this price point, the seat should have been inspected and repaired beforehand, especially knowing a paying passenger would be assigned to it. Still, the attentiveness and effort were commendable. Why I Choose This Service One of the main reasons I continue choosing this company is the way the attendant takes care of passengers and the smoothness of the ride. Pickup and drop‑off locations are both safe and convenient: Hyatt Regency - Houston DoubleTree Dallas Airport Both hotels have staff who are consistently kind, welcoming, and helpful. Amenities That Feel Like First‑Class Travel This service offers rounds of amenities that make the journey feel like a luxury flight on wheels: 1st Round - Comfort Essentials Eye mask Ear stoppers Toothbrush Eyeglass wipes Facial tissue 2nd Round - Cozy Comfort Full‑size gray Sherpa blankets (so soft and warm) 3rd Round - Snacks Galore Kettle chips (3 flavors) Popcorn Oreo cookies Lorna Doone shortbread cookies Nuts (3 flavors) Fruit bars 4th Round - Drinks Soda Wine 5th Round - Meal Options Choose one meal: Turkey wraps (3 variations) Salads (3 choices) 6th Round - More Snacks & Drinks Because luxury means never running out. 7th Round - Warm Towels A refreshing touch to end the ride. Throughout the entire trip, there was constant trash pickup, keeping the bus clean, tidy, and comfortable. Seating Layout & Comfort Outlets at every seat Seats are large, plush, and recline Right side: single‑row seating for privacy Left side: two‑seaters, but spacious enough that you barely notice someone beside you This setup makes the ride feel personal, peaceful, and incredibly comfortable. Final Thoughts No other service out here meets passenger needs at this level. From safety to comfort to amenities, this truly feels like luxury living on wheels. Despite the table issue, the overall experience was exceptional, and I look forward to riding again. Final Thoughts No other service out here meets passenger needs at this level. From safety to comfort to amenities, this truly feels like luxury living on wheels. Despite the table issue, the overall experience was exceptional, and I look forward to riding again. One area I would love to see improved is the brand of water provided onboard. While the overall service is exceptional, the water brand Niagara is known as one of the lower‑rated options on the market based on multiple water‑quality analyses. For a service that prides itself on luxury, comfort, and premium amenities, upgrading to a higher‑quality water brand would further elevate the experience. A small change like this would align perfectly with the high standards already set and ensure every detail, even the water, reflects the level of excellence passengers have come to expect.

I was excited to book with this company and called to confirm some booking details before…read morecompleting checkout. During the call, I asked if I could bring a car seat on the bus, and that's when the agent informed me that children under the age of 5 are not allowed to ride their service at all--even if a parent is present. This restriction is not clearly outlined on their website, and I only discovered it because I specifically asked. Policies like this should be stated upfront so families don't waste time planning a trip they can't take. Very disappointing experience. Families with young children should be aware of this rule before trying to book.

Samson was early for my pick-up time, which was great. Very comfortable SUV in pristine shape…read more For pick-up at the airport, he met me at baggage claim and handled my luggate.

I couldn't recommend the services of Stamax and Mr. Samson highly enough. He provided exceptional…read moreservice that was timely, safe and pleasant for our multi-generational family. We wouldn't book with anyone else!

Very easy and almost instant communication. Our driver Ray was waiting for us in the airport and…read morehelped us retrieve our bags and take them to the car. Our flight was late and it was after midnight when we got to the limo reception area. Ray immediately put us at ease. He was so nice and pointed out places of interest on the way to our hotel. We were very happy that Ray was the driver to pick us up and take us back to the airport at the end of our trip. Excellent value, and so much more comfortable and pleasant than ride share or taxi service. Wonderful experience! Top notch service!

I'm writing to tell you how happy I am with your pickup service. Our driver, Ray, was exceptional…read more He called me as soon as my plane arrived and kept in touch until we met at baggage claim. He helped us with our luggage out of the airport and into our hotel. And he was friendly and courteous throughout. This was the best airport transfer I have ever experienced. I would highly recommend this service.

It was good that they were open. It. was bad I couldn't get a ride booked for 8 o'clock so I have…read moreto keep on searching different options and companies to find my ride

I've called this place with no luck a few times and left messages for the last 4days with no…read moreresponse or call back. Was looking for a service closer to home. The two stars is for the lack of response to customers. Seems like a trend by these reviews.

Excellent! Tour! Our first time in Houston Texas and Alan definitely showed us a great time with…read morehis wealth of information about the city. You could feel the proudness that he has for his city. So many nuggets and surprises in Houston. We are ready to plan a return trip to go to some of the many interesting places that are here! Highly recommend this tour!

Allen was my driver and he was incredible. He was professional, intelligent, courteous, and…read moreaccommodating. I can't wait to bring back friends and family to do it all over again. I also did some fact checking and he was spot on with his knowledge of Houston. He has a wealth of information about the city and state he loves. A true Texan with a great sense of pride which is so refresing when you come from a city that has so much anger... PDX. THANK YOU ALLEN! PS. Book directly with the business and not a third party... it's way less confusing.

This is the worst place on planet. They changed my departure time from 9 30 morning to 1 30 PM. Its…read morealmost 2 PM and I am still waiting.

The worst service I ever had with a bus company. They send…read moreme to the wrong destination, and they over sold tickets. The day I traveled with them, there were over 300 people waiting to be transfer to another bus with no seats available. I asked for my money back because they changed my route without my consent, and El Expreso dined my refund and I even had to pay to get back home and I had to cancel my trip.

I can't get anyone to call me back. I heard thru one of the contract drivers that they had closed,…read morebut the owner didn't bother to contact me directly. On Tuesday (1/18) I was waiting for dialysis ride, no one showed up or called. I called, email, texted, left voice message, tried to book online, ..... nothing. And they just drafted their monthly subscription fee just a day ago! Someone please help. update : they refunded recent draft. Not sure what to think because I wasn't made aware that my subscription would be cancelled. I am an elderly person, dependent on their services to get me to dialysis.

We've been using Medbridge for a few weeks now for several appointments for my dad, and they are…read moregreat!! They are the third transport company we've tried and without a doubt, the best! We have had to make a lot of changes and schedule a lot of appointments are they are always on top of it, kind, and on time. I can't tell you how much I appreciate this. They also are the only company we've used that sends email confirmations (which I really appreciate) and has an online appointment portal which is also great!! I would definitely recommend Medbridge for your loved ones!!

I have never used this company but I tried this company to go from Cypress to Airport( IAH). Carlos…read morewas great to deal with and the price was fair (similar to another company). Carlos sent me Ron and he was great. They were both friendly and honest. Yes I would use them again.

From the owner: C-LOS Transportation has been redefining luxury transportation for seven years, offering an…read moreimpressive fleet that includes sedans, SUVs, sprinter vans, and party buses. Specializing in both corporate, special events, and private transportation, C-LOS Transportation ensures a seamless travel experience for events, airport transfers, and point-to-point journeys. With a commitment to excellence and customer satisfaction, they provide personalized services tailored to meet the unique needs of each client. Their professional chauffeurs are trained to deliver top-notch service, ensuring safety, punctuality, and a smooth ride. Whether it's a high-profile corporate event, a lavish party, or a simple airport run, C-LOS Transportation is the go-to choice for those seeking reliable, stylish, and comfortable transportation solutions. Their dedication to maintaining a pristine fleet and exceptional service standards has made them a trusted name in luxury transportation.

For business I deal with local companies on a daily basis and I have to say, I had an amazing…read moreexperience with this company. Very great with communication, on time, very clear on pricing and complete transparency. I don't see that very often when I'm using a company for the first time, so receiving that high of customer service I definitely recommend this company to anyone looking for transportation. I absolutely loved doing business here. Thank you guys for the service. TIffanys Xpress

From the owner: We provide wheelchair accessible transportation to those in need to get to their destination…read moresafely. We also provide ambulatory transportation as well. Our team has over 10 years of experience and is ready to serve our community!

I am amazed at the tunnel system. very convenient to avoid the ugly weather. Can be quite busy as…read morewell especially during weekday. So many people here for lunch. There is a food court at one end. Lots of good food. Heard the entire tunnel is like 7 miles long. I am amazed.

This is a short clean tunnel. I do not know about the other phone carriers but if you have verizon…read moreit is very very difficult to get a signal in this tunnel.