I had the best experience at this location! The store manager and Oliver and Emma were so friendly…read moreand helpful. I was dreading coming in but this team is so awesome, I'll be back!

Everything about T-Mobile is horrible in this area. The WiFi they offer is trash and can barely…read morehandle one device and then their phone service is also trash due to barely having service anywhere you go. Highly recommend you look somewhere else besides T-Mobile for phone and WiFi service.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

I had a screen replacement done here a few months ago. Unfortunately, I later discovered an issue…read morewith the display after returning to China. Although the situation was complicated and difficult to troubleshoot remotely, Mike was professional, responsive, and willing to take responsibility. He took the time to review the repair records, investigate the issue, and ultimately provided a refund without making excuses or shifting blame. I really appreciated his honesty, patience, and commitment to making things right. While the repair itself did not work out as expected, the customer service was excellent. Thank you, Mike, for your help and professionalism.

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

We came in here at the Round Rock IH35 location AT&T to buy some new phones. The associate named…read moreAngel was incredibly rude and very argumentative. He has no business handling customers if he's going to be rude like that. We ended up leaving and I will no longer go to that store. It should be a pleasant experience. He has a chip on his shoulder for sure and very unprofessional. I have had good service there before so I am not sure if he is new. He needs a little bit more training in customer service..

BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community utilizing Meta AI glasses to capture personal data. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip code that I mainly conduct business. The representative writes my new number in large print on the top of the confirmation sheet. Mind you the sheet has the new number written in small print. But to ensure the number was visible with the Meta AI Glasses he wrote the number in large print. The new phone number I received was hacked and the entire phone had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Also, it took several tries for him to capture my Driver's License for account verification. Again sharing personal data to these scammers within our community. This didn't click until I woke up the next day and my phone was hacked. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

Poor customer service…read more Was a loyal customer for many years and wanted to upgrade my daughter's iPhone 13. Upon inspection, the clerk said an indicator inside the sim slot indicated moisture. I looked but could not see the indicator. Clerk said the would not give any credit for upgrade. Discusted, we to AT&T. They said the would give $800 credit for a new iPhone. So, I upgraded all 4 of our phones for no cost and signed up for their service, and also switched home Internet for their fiber service. When I called TMob to cut off the Internet they asked why. I explained what happened, and they said they apologized and said they would rectify the situation if I switched back. I politely said it's too late, I already switched.

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.

DO NOT SPEAK TO SPECTRUM PHONE SALES REPRESENTATIVES!!! If you are interested in Spectrum services…read moretalk to an instore representative and DO NOT call a Spectrum phone sales representative! Yes the wait at a Spectrum location is annoying but being lied to from Spectrum phone sales representatives is DISGUSTING!!! Ive had Spectrum service since July and ive talked to 7-8 phone representatives who have lied to me to get their sales. Ive even been told by Spectrum instore representatives that the phone representatives lie to customers to get sales. I no longer call Spectrum and will wait to Speak to someone at the Spectrum location. I got the tv and internet service then was told I will get free mobile service for 2 years. LIE!!! A different representative told me it was 1 year and not 2! Couldnt transfer my mobile phone Spectrum so I called to ask about buying a phone. He said they didnt have cellphones instore and that they could only be purchased over the phone. LIE!!! After I bought the phone I went to Spectrum location and they told me they have phones there. I then got the home phone also and found out a week later the price of that phone service was not the original price that that sales person gave me. Ive had 3 price changes on home phone service since then. SHAME ON DISHONEST SPECTRUM PHONE SALES REPRESENTATIVES FOR LYING AND SHAME ON SPECTRUM FOR LETTING THIS HAPPEN!!!

I put off getting a new phone for a while. This thing holds every detail of my life for goodness…read moresake! Why risk loosing it!?! Bill R helped me with my transfer and was patient with my melt downs. I didn't loose anything and got a new, bigger, badder, and better devise to hold my life. I highly recommend visiting this store. Especially if you've had bad experiences elsewhere. These guys will take care of you!!!

No stars! If you have AT&T run, don't walk and disconnect the service immediately. We've been with…read morethem since it was SW BELL. My grandmother was a switchboard operator. We had the first cell phone, a brick flip phone, in 1996.Now all the years later they have gotten so big they have forgotten the long time customers. I switched service to Verizon because the price was getting higher and higher. Without any help from the company at all. Then the STOLE money from my mom's acct and will not investigate properly to find out it was not an authorized payment. So now we are $400 in the hole and ATT doesn't care. I sat in hold with their "customer service" for 2 hours and 45 minutes only to be told they would not reverse the charge. So take heed and get off their service before they steal your money out of your bank accounts.

Called ahead and was told it would take 3-5 hours to fix my phone for $120, and was told to come in…read moretoday (3/3/26). Showed up 30 minutes later and was told it would take 2-3 days for $185. Lying to bring in customers isn't an ideal way to show good customer service or a reputable business. Glad I left and went to another phone repair shop not even 5 minutes away and they fixed my phone in under an hour.

Always have a good experience here. Very quick and easy. The people are very nice and informative.read more

Spent a lot of money buying a tv and sound bar. Paid extra for deliver. Waited at home all day. TV…read morewas left outside in the rain with no notification it had arrival. Didn't knock or ring the doorbell. Poor service.

I placed my order via phone call on Sunday for a Friday delivery - 3 TVs, 3 mounts, and…read moreinstallation. I stated I moved and provided my new address but the representative only updated the address for ONE (1) of my six (6) items. On Monday the mounts were delivered to the old address, I called customer service and they re-shipped them. I asked about the TVs and he confirmed two (2) of the TVs had the old address listed. He stated he would fix it. I get an email the following day (Tuesday) stating the delivery address couldn't be updated because it wasn't being delivered via a list of certain carriers (UPS, USPS, FedEx) so I called back. Customer service was no help! They wouldn't let me pick up my order in store and pretty much told me they couldn't do anything and to call back again tomorrow as the address can be updated upon pick up. I told the guy no, it is their mistake and I have called every day this week and spent over 40 minutes each time talking to them to get this resolved with no resolution and that they should call me back on the number I called from when the TVs are picked up. The representative agreed, but I never got a call on Wednesday. I called back Wednesday and they were still no help saying they can't change the address because of delivery (which by the way the TVs weren't even picked up until Friday morning according to Roadie (delivery company). I go into Best Buy (Round Rock, TX) on Thursday. The person there said I should have never purchased it via phone call because their customer service sucks (preach!!!) and go a supervisor for me. The supervisor (Hayli?) was also no help and essentially sold me two additional TVs. I addressed my concerns of the two (2) TVs being delivered to an address I no longer had access to and she didn't seem concerned saying that would be something I could report to lost/stolen. The other phone number listed on the account did get a voicemail Thursday afternoon stating they were able to update the address. I had no faith! And wouldn't you know Friday morning I get a text from the Roadie (delivery company) that they are on the way. I look up the address and it's the WRONG ADDRESS!!! I text the guy and he called me. He seemed semi willing to drive to my new address until he realized it was "three times the distance" and told me to contact Roadie. He had no contact info for Roadie for me to call. I found a number in my email and called it. After being on hold for 30 minutes it disconnected me. I tried again; after 30 minutes disconnected again. I kept texting the driver while on hold but after an hour he gave up and returned my TVs back to Best Buy. This whole thing was a shit show! I have learned I will never place an order via phone call again. I will always go in or do it online. And that is a huge if because I am so pissed at Best Buy. The one and only bright thing from this was Dave and Joe and who installed the TVs for me.