When first calling, I spoke with a customer service representative, Nelson. Nelson is a friendly person to speak to. He really explained a lot of the process that I had to go through in order to receive a drivers' education class. But I still had questions, so I decided to call back again today and found myself being treated rudely by Aleida or Alena. I couldn't get an explanation as to why I needed a permit license first because I was told I needed to be under 18 to receive one. So, I was confused and needed to get an answer. I left with more questions than answers because of her rudeness. All I wanted was an explanation because I could not understand. But Aleida's hostility made me not want to pursue further actions with this business at this moment. I tried to be reasonable, but was met with nothing but a rude, interrupting person. I wouldn't recommend this school; instead, I would recommend reading the other reviews here. I will find my answers somewhere else. read more