Very honest and skilled. Explain everything in plain English. They tell you pptions, and dont want…read moreto take your money if they dont think you need a particular service you asked for. They explain how to fix things yourself if you can. I highly recommend Chipheads!

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

they picked up my computer, added additional Ram, and returned my computer to me. Their prices are…read morequite reasonable.

Great availability and they fixed my laptop quickly. AND I like supporting small local businesses…read more big thumbs up!

I rarely purchase ink, because my thoughts about ink have never changed since the first time I…read morepurchased it: It's expensive, and I should just use someone else's printer. ;) So when I found myself needing to purchase ink (egads!), I was sort of frustrated. How can I get a good deal on ink? I've heard of "ink refill" but I figured it was.. Complicated. Or not easily accessible. Or just not worth my time. Wrong. Wrong. Wrong. Enter Rapid Refill. Once I did a quick search to find a place that "refills" cartridges, I realized that Rapid Refill was a mere 5 minutes away from my apartment. Hmm.. No prices listed online. That's a hindrance for me, because I have to carry a baby around with me everywhere I go, so if it's going to be a no-go, I'd rather not leave my house. But it's conveniently located next to a coffee shop, a convenience store.. You name it. So I drove over just to chance it. I didn't need to do that, but I'll get to that later. The gentleman who helped me was EXTREMELY friendly. Have I ever been here before? Nope. What do I know about ink refills? Nada, zip, zilch. What kind of cartridges do I have? These ones, I said, as I threw a bag full of empties on the counter. He had them in stock, rang them up.. And there we have it. I'm a believer! The total cost came to about $30 less than what I had priced out from a big box store. OK, so I work in an office. I'm always trying to save my boss some money. I asked him if he carried toner, and for how much. It depends, of course, on the model of the printer, and I had absolutely none of that information available. Remember what I said about not needing to go in to get a price? They've got this handy online form, where you just enter in the make/model of your printer, or what model of toner you're looking for, and they'll get back to you with a price. The thing is, I never believe companies check their website emails like that. That's why I never used it. So after my experience IN STORE, I figured they seem on top of their game, and once I was back at my office, I sent a submission via their website. He called within 10 minutes. (They were open) He says they do free delivery over a certain dollar amount. Needless to say, I'll be ordering from them in the future, and I'll be recommending anyone who owns a printer that I used up valuable printer time to go there as well. Savings of roughly 25-35% depending on what you're ordering. Friendly, diligent, the whole package. Stop over paying. Start using these folks. Happy Printing!

Used them again for a project too big and complicated for home printer. They are the best! Always…read morewilling to go the extra mile and super friendly while they're at it! I give them 5 stars and would 10 if I could!

Amazing customer service! Great people and super helpful. Our computer at one of our locations kept…read moredisconnecting from Wifi which left our team feeling frustrated. We called numerous other computer repair companies and were never able to get the help we needed. When called Computer Whatever, they helped us solve our problem immediately!

Amazing job! I was going to throw my computer out the…read morewindow, BUT Abby saved the day! She called me to make sure there was nothing else I wanted fixed on computer! I felt she listened to my concerns, she was very knowledgable about computers and she fixed my computer! Next time I wont wait so long with a hiccupy computer! I will just take it to Abby!!

Completed an upgrade and restored performance to a 12 year old PC…read more Great repair follow-up and all at a very reasonable cost. I highly recommend their service.

Excellent service , very knowledgeable and honest! The technician was on time and worked…read moreefficiently on my compute. He was able to find and solve the issue.

Mark is topnotch. Professional. Courteous. Knowledgeable. Confident. Trustworthy. My MacBook…read moreAir was eating up hard drive space. After numerous unsuccessful trouble shooting trips to the Apple Genius Bar, I contacted Mark and soon received a text message with a few questions. He met me at my home on a Friday afternoon. We determined my hard drive needed to be wiped clean and reinstalled from my backup. He took my machine home and kept me informed via text. Mark returned the machine to me on Sunday afternoon. Before he departed we turned it on and made sure everything was working . Amazing service.

What do you write about a service that is prompt, incredibly thorough, and a pleasure to work with?…read moreI suppose "perfection" will do.

I've stopped in a couple times and have been totally pleased with the results. I would return if I…read morehave further needs.

Always professional and helpful. I bought a refurbished laptop and was very pleased with my…read morepurchase. Sue

My wife brought her laptop in for service. She had a picture of her daughter when she was little…read moretaped to the laptop. The person who serviced the laptop threw away the picture like it was garbage. What a uncaring malicious act! To throw away something that precious to someone. We'll never go there again or recommend anyone go there!

SBS is a miracle! My computer stopped talking to me, and my long-time Geek had moved out of state…read more I desperately found SBS on Google, and they came to my office on the same day and picked the culprit up. They kept me posted on its health and returned it fixed the same day!! I did not have to plan a funeral for it. Kathy and Ryan are angels or saints, maybe both. Best response I've had from any business I've dealt with in the 21st century. Knowledge, expertise, friendly, responsive - and - underpriced!! Wow!