I visited the T-Mobile shop in Rockport to see if they could help me switch from AT&T to their…read moreservice. I was a customer at&T for 30 years. Tristan and his people were more helpful in two hours then AT&T was in 30 years. What hard-working treasures they all are: so patient, pulling all the strings that they could to make it happen for me. just absolutely five star service.

I purchased a hotspot. I paid $35 for who knows what? Tried it out for two weeks. Which is their…read moregrace period. It "buffered" the entire time, only working for two hours per day. So I returned it, paid for the time I had it, even paid a "restocking fee". And today I got a bill in the mail. Really? You want more? I would never recommend T-Mobile!

Stay away from this company. Worst customer service. The tech. they sent out was extremely rude.read more

Great, quality work! Responded in a quick manner to the service requested…read more Enjoy working with James Teleco, and their helpful employees!

Our internet was down and the company had a service tech out immediately the next day. We live in a…read morerural community where high winds are prominent. Hector Jimenez came out and spent several hours taking time to update equipment and work on the roof to adjust (including building an antennae arm) the receiver and find the tower that would provide us with the best speed and service. Hector was very professional and discussed with my husband (who was at work) in detail exactly what he was doing and the best way to improve the mount on our roof. In the future, if a tech is required to come out I will request Hector Jimenez as our tech. Our internet provider options are limited in our area; so far GTEK has been the best to work with.

Worthless pieces of shit that told me they knew my service was out for days. When I called to get…read morethem to fix it, they pushed repair out another 5 days.

Rob, Owner of Absolute is very nice man, however after doing business with his company, I have been…read moreextremely over charged and now finding out they DO NOT STAND behind warrantied products! I will be more then glad to share the details / documents that will show the way this company has treated me.

I accepted a proposal for the purchase and installation of a new computer. The proposal included…read more"Onsite/In-Home Service after remote diagnosis (performed by Absolute Communications) 3 years". I purchased the computer on April of 2015. This past April a tech had to come on-site, after repeated attempts to resolve the issue remotely, to fix the issue. In the process of the repair, all of our accounting data was lost. Excuses were made, and lies were told regarding how and why the data was lost. At one point, someone attempted to point the blame in my direction! I then spent 22 hours, over the next 1.5 weeks, re-entering date from Jan '16 - April '16. In short, I was able to direct them to restoring past data, from an old computer. This whole mess resulted in complete and permanent loss of March "15 - Dec '15 accounting data. Never once was an apology uttered. I later discovered that they were planning on charging over $1,000 for the "work" that was performed when I called to make a request: To compensate me for 22 hours of my time that it took to re-enter 2016 data, which was taken from other duties in need of attention. That is when I found out they planned on charging me over $1000. I was told at that time that the time I spent could possibly be credited to the amount we owed. I then began disputing the matter of the 3 year service agreement, according to the proposal I accepted. After several months and multiple attempts via telephone and email, they have finally officially refused to honor the proposal submitted by their company. They did not send the bill, as they were able to collect the amount from Dell under my computer's warranty. They have tried to claim that a mistake was made in the preparation of the proposal and that certain words should not have been included as well as certain words "shouldn't be on that specific line". I feel that this was, in essence, a bait and switch. We are a small nonprofit organization and I feel that everyone should know how this company conducts business. The service agreement was one of the top reasons I purchased with Absolute Communications as this made me feel confident in quick responses and a personal relationship with the company that would be performing any repairs, etc....