Moving has never been easy for me. I usually have friends help with a U-Haul. I decided to go online and get a moving quote and I can't help but to say something nice about this company. I want to thank Steven Johnson and the team at Metro Hop. The movers packed up my entire place and even had wardrobe boxes so all my clothes were separated and protected. They took apart all my furniture and put everything nicely back in my new home. Thank you once again, will definitely use and recommend to anyone! read more

Metro Hop Relocation - The wardrobe boxes they brought, so nice. - Movers Near Me - Boca Raton, Florida

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Oh my God, please do not use these people. They're horrible, awful, terrible atrocious liars. They picked up my furniture first week in March and it was just delivered The guy that delivered is from ABC movers. ABC lied and jac up their pricing The broker who owned the company Chuck is a hypocrite and a complete asshole. Understand that Metrohop is a broker and they farmed their shit out to incompetent small movers. They promised to deliver my furniture within seven days latest 14 days but trust me you will not receive it for 3 to 4 weeks.between 14 to 28 days to deliver the paperwork said you could get it as soon as 3 to 7 days. . Chuck is a hypocrite, the moving people are a scam ABC movers scam me out of 450 bucks because when they got in town, they said oh we need to move it to a smaller truck and that will cost us $450. I had no choice, but to pay it . Then when they got to my place, they refused to bring any furniture in until I pay them in cash or sell; This is before bringing any of the furniture inside, without seeing the condition of my items. I had no choice, but to pay them Turned up out some of the knobs were missing from my cabinet and they broke the bamboo plant, but I had already paid them. These people are worthless and hopefully they'll go out of business very soon. My move was Minneapolis to West Palm Beach read more

I contacted this company and spoke with Christian. He came across as a true professional. I asked if the price he quoted could be lowered and he transferred me to "the owner" Chuck. Chuck seemed very nice but when I questioned him on the pricing he said it was the best he could do. I asked for his phone number and told him I wanted to get a couple more bids and I would call him back. He gave me a phone number and I read it back to be sure I got it right.I was talking to him some more and thenhe hung up on me. I thought we simply got disconnected so I called back the number he gave me, which was a number that never connected. I tried again to no avail. He clearly gave me a bogus number. Hours later Christian called me back and said that earlier in the day we were speaking and he wanted to know if I had given any more thought to signing with them. I explained what happen to my conversaion with Chuck the owner and he hung up on me. Then, I read the review on this company and they are just awful for so many different reasons. I would stay clear of this terrible operation. Read the reviews and you will see. read more

Total scammers, the sales guy is all lies and sweetness to get to you sign then they switch things up and try to increase the cost 2-3x. Check more reviews and do not use them. read more

The worst company and customer support. They will under estimate you to get a sale. Stay as far away from them as possible.

This is a scam! They promise full service moves and quote you a rate even telling me I had room For 10 more boxes then put everything in a moving truck and say we owe 1444 more! They refuse a recalculation of sq ft. They damaged our house in the move. Demanding more money on delivery. read more

Metro Hop Relocation - Scratches on 7 wooden stairs - Movers Near Me - Boca Raton, Florida

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AVOID AT ALL COSTS. Total scam of a relocation service broker. They mislead us with lower costs and assurances and than other services and we still ended up paying thousands of dollars more than what we were initially told. I'm sure their response will include things like "initial estimates are just estimates" and "there are always other charges up to the discretion of the company", but what a joke of a way to do business. After they took our money they were unbelievably unhelpful, unresponsive, and uncommunicative and they never followed up to see if the job was even done. Absolute scam, and I feel stupid for using them. read more

First, they promise to get you connected and your stuff moved in a professional and timely fashion. They use sub-par companies and the relocation documentation you get from Metro, is not the same documentation of the company who shows up to move your items. So you have alot of reading between the lines. The company I had to deal with was criminal and should not be in business. The fact Metro does business with them makes them just as bad. read more

Worst moving Brokerage company out there! Do not trust them, they do not vet the moving companies they use. The use DOT to verify licensing and that is it. Yet to cancel the mover you have to do it before arrival or you lose a 50% deposit. Zero accountability! The link they send you for dispute resolution is a scam as well as regardless of what information you provide they ask the movers what they agree to reimburse you, despite what information you provide. Total scam! read more

If you are considering Metro Hop Relocation LLC, stop. This company took $$$$$$ from me and never provided a single moving service. No carrier. No dispatch. No pickup. No communication. After payment, they disappeared. This is not a moving company. It is a broker operation that collects deposits and fails to perform. Multiple red flags: No carrier identification No scheduling confirmation No accountability after payment If you value your money and your time, do not use this company. read more

They are crooks !!!! Brokers will take your deposit and then ghosting and all problems begins . Do not trust how they guide you to look at their fake reviews - that is how they catch you. read more

Horrible customer service and lie about when the furniture will be delivered. They took more than 2 weeks to deliver the furniture after telling us 5 days! read more

Metro Hop are scammers...PERIOD! These folks don't care about your move, the only thing they want is for you to give them a deposit. They're no better than the foreign crooks that call you up and scam for your $ except they're here in the USA and you call them. Moving and relocating is difficult and stressful and they'll take full advantage of that. Don't fall for their sweet talk BS!!! Makes you wonder what kind of personal character these individuals possess when they can prey on people without feelings of guilt or remorse for their actions. Crooks with no shame. Are you or anyone in your family a veteran? DISCOUNT! Are you a senior? DISCOUNT! They'll tell you they have to schedule you NOW 'cause things are tight so you better give a deposit NOW! Rip off artists! read more

SCAM ARTISTS!!!!!!! DO NOT USE THIS COMPANY!!!! I was scammed and lied to repeatedly. Horrible company horrible people. They just started screening my phone calls and wouldn't answer my calls. I had to leave my stuff at the storage unit and my friend had to help me deal with them (they didn't show up for days and I had to be across the country). I ended up having to rent a U-Haul in addition to them charging me almost triple the original amount. I ended up physically having to move my stuff out of the truck with one mover, who then charged more because they bring a semi (the largest you'll ever see) and then charge you extra if that semi can't park directly I. Front of your new place. Honestly, biggest nightmare and made my move a living hell read more

bad business practices. I had to cancel my move due to circumstances and they would not refund my 830.00 deposit. not even partial. do not use. I should have read the large mount of negative reviews on the internet. Consumer beware. read more

If I could give Metro Hop Relocation and ProSmart Moving & Storage negative stars, I would. What I experienced was predatory, dishonest, and emotionally draining -- and I'm sharing it here in full so no one else goes through what I did. A month and a half before my move from Vista, CA to Eugene, OR, I had planned to use PODS (a great company, just bad timing). That's when I was contacted by Metro Hop Relocation. They seemed professional at first. A rep called and asked me to list every single item in my home that couldn't fit into a small or medium box. I spent real time walking through everything with them -- no shortcuts, no missed items. I did my part. Based on that inventory, they quoted me $3,400, which was about $300 cheaper than PODS. It felt like a good deal. I signed the contract and paid $1,500 upfront. But the contract only listed a few of the big items -- and not everything I gave them -- which I assumed was normal. A few days before the move, a second rep called and had me repeat the process -- same itemized breakdown, same detailed list. Then came the bait-and-switch. I was told I'd actually need to pay an additional $2,600 because the original estimate didn't cover enough "cubic footage." I was shocked. I'd given them everything -- twice. But they wouldn't budge. So to avoid being forced to pay more, I started selling off my own furniture and large items just to stay within their original quote. I lost money, I lost time, and I lost things I actually needed -- all because of their shady business model. On move day, a crew showed up looking nothing like professionals. They were aggressive, intimidating, and immediately repeated the same script: "This won't fit. You're gonna need more space." This was now the third time they tried to get more money out of me. One mover even told me flat-out: "If it were up to me, I'd take your stuff off the truck right now and leave. You'd eat the deposit." That's the level of professionalism I got. I was being bullied by the people who were supposed to help me. The only reason the move happened at all was because of Curtis, a manager I was put in touch with -- from a different company, ProSmart Moving & Storage. He offered me a "discount" to stop the madness. At the time I thought he was helping, but I now realize he's just part of the same machine. He got me just far enough to stop complaining and then disappeared when it really mattered. When my things arrived in Eugene, I was devastated. Over $1,200 in damages. My dining table? Broken. Work desk? Smashed. Picture frames? Shattered. Stainless steel trash can? Dented and ruined. The only reason I had documentation is because the local delivery crew (different people) felt so bad for me, they helped me take photos before unpacking. They told me they'd seen this happen many times before. I followed the claims process exactly. I submitted photos, receipts, itemized lists, everything. They sent me to a claims department with the wrong mailing address and a deliberately complicated process. But I did it all. Then they told me it would take 4 to 9 months to review the claim. Not pay it. Just review it. I went back to Curtis from ProSmart. Told him what was happening. He promised he'd "talk to his team" and "see if they could get me reimbursed sooner." He ghosted me. Just like the rest of them. I've since looked up both companies online and found review after review after review of the same exact scam: bait-and-switch pricing, surprise charges, damaged goods, and months of silence. The system is designed to take your money, destroy your belongings, and leave you with no recourse. So I'm here now, putting this everywhere. Yelp. Google. Reddit. BBB. FMCSA. Trustpilot. I won't stop until others are warned. If you're considering using Metro Hop Relocation or ProSmart Moving & Storage, DON'T. There are better companies out there. And even if they cost a little more, you won't be treated like a sucker. read more

SCAMMER!! I wish I would read all of horrible reviews before settling with this company. I scheduled a full service move from NYC to LA. the move was small so they quoted me 2900. The day they agreed to the move they didn't show up. They then came days later saying they didn't know they had to pack my stuff. I spoke with the sales rep Christian who assured me this would be a full service move. Hours later after my stuff was loaded onto the truck they said the cost would be 5700! I live in Los Angeles and was not able to be there so my realtor stepped in. Now nearly three weeks later they are holding my stuff hostage and asking for additional fees to deliver my stuff and want to be paid the remainder PRIOR to unloading my stuff. when I told him I would PAY AFTER my stuff is delivered hes threatening to hold my property for ransom. I'm going to have to the authorities involved. AVOID THIS COMPANY AT ALL COST. We should all do a class action lawsuit against them. read more

Used them to book an interstate move. They are a broker and they did not inform the movers that a piano was to be moved nor did they mention that it was a full service pack. The updated moving quote from the movers (not Metro Hop) was more than TWICE what metrohop had quoted. These guys are awful. DO NOT USE THEM. read more

We signed a contract with Metro Hop LLC on 12/2/25. The items to be shipped were outlined in detail. We were given a quote of $2315. We signed the contract and put down a 1/3 deposit of $863. We were told another third was due at pick up and the final third at delivery. We went through the final list with Meto Hop late afternoon on 12/23 and were even told at that time that we had room to add more if we wanted because we did not meet the 300 sq ft total. At no point were we told the actual movers would recalculate the cost for the move. On pick up day Back Up Movers arrived 12/27/25 in an unmarked box truck. He took pictures of the items and went out to the truck. About 20 minutes he came back in to tell us the new total would be $4632.50. We were given ZERO justification for the new price. We were told by Back Up Movers if we didn't sign off on the $4632.50 they would not pick up the load. No MEASUREMENTS NO CALCULATION was shared. Just a price that had DOUBLED. Their final list lines up entirely with our initial list. There appeared to be no communication between Back up Movers and Metro Hop at this point. We were just handed off to Back UP Movers and cost DOUBLED. After pick up, I asked for a detailed pick up list from Metro Hop several times over two weeks. We never received one. We were fortunate to have taken some photos before they left with the shipment or we would have NOTHING for documentation. That is unimaginable with a $4632.50 purchase!!! While communication with Metro Hop was great the day of the 'sale', it was awful after that. Unanswered phone calls, many unanswered emails and unanswered questions. Clearly Metro Hop runs a bait and switch operation. They give you a low estimate to get the job then the mover gives a vastly different price at pick up and you are over a barrel. Extremely UNETHICAL business. Nobody at Metro Hop was of any help after the price was doubled. To add insult to injury, both at pick up of items and delivery we were told 'no credit cards ' Must use cash, money order, Venmo or Zelle'. The Venmo addresses were different each time. Drivers/movers did not speak good English. Seemed to use it as an excuse at times. Totally shady operation. The driver called a week after we had provided address information. He was sent off with our load and without our delivery address. We were never given a time for delivery. I happened to reach out to the driver, since I had his number from when he didn't know where he was delivering. I asked what day they would arrive -----was told they would be there in ONE HOUR!!!! Nice communication---good grief!!! Do not under any circumstances use this outfit. read more

The Non transparent actions for consultations were never disclosed about the role this company played in my move. After reading the company's reviews it seems they have a history of illicit and non disclosure information on their role in the so called "Move" The company they sent us was a joke. One man and his girlfriend in an Enterprise truck to move our 2x2 condo. When I asked him where his help was he said..."Im it and my girlfriend, nobody else answered his Craigslist ad" I asked him if he was with Moving Hop he said they were a broker...what broker I asked?...all I ever got in response from him and them is "Its all in the contract" Had I realized during the initial conversation I was not dealing with a moving company but some mystery broker that did nothing to guarantee their business, reputation, licenses, I NEVER would have utilized such a practice. This was the most unprofessional and deceitful scam I have encountered in all my moving experiences. To not be upfront and transparent in who and what you are and the "role" you play in the customers move from the beginning is unacceptable. What did they do to earn more than $2000 of a customers money? The movers, if any, should have received that payment. These so called "Brokers" are a third party SCAM for potential customers, and deliver poor quality services, hiding behind a "contract obtained without full disclosure" with no recourse for a customer. We are consulting a law firm an such devious contractual business practices, damages that resulted due to the move and filing with the Florida Department of Consumer Affairs, Federal Trade Commission for business practices that result in financial loss and no guarantee from the company of the services. read more

Called metrohop, Chuck answered the phone. He provided me a quote for $11500 for a full pack and move from a house and storage unit, to our new house using 2 box trucks or 1 tractor trailer. They took a $6k deposit. I verified with Chuck this was for a full pack. He reassured me the price covered everything including packing and boxes. Next day, my wife also called and made sure they were providing a full service pack and move. Chuck repeatedly told her "Yes". After several weeks, SW Vanlines called us and said they are the moving company metrohop contracted. They told me my quote was not for a full pack and move, just a load and go. I called metrohop back and spoke with Tess who was less than helpful and continuously told me they "Never" said it was a full pack, Tess was rude and kept saying, "Chuck would never say that". I asked to speak with a manager and Tess said "I am the manager" I asked her if they recorded their conversations, she said "No". She argued back and forth with me until I asked if they removed the moving of my motorcycle, could they cover the price of a full move. She said "Yes". 2 days before moving day I got a call from a 3rd company called 'backup movers'. Who told me they were now handling my move. The gal on the phone (Alicia) assured me it was for a full pack and move. Day before the move 'backup mover' representative Julia called me and said she can only line up 1 truck. She told me she would try to line up a second truck and call me back. Never got a call. The moving company arrived at the house with 1 truck and told me they could not load anything into the truck until we paid them $7085 more dollars than the quote. I argued back and forth for almost 4 hours. We had to be out of the house by 9pm and at noon, nothing was packed or loaded. I called Tess at metrohop and confronted her about the scam. She kept telling me I was irrational and eventually called me a "Baby" and hung up on me. I then fired them and rented my own truck and moved. Metrohop is a COMPLETE SCAM!!! BEWARE! read more

Worst movers ever. I started out contacting two men and a truck and ended up with Metro hop and with a guy who sent one dude and no helper. They kept trying to cancel the time until the next day and then he didn't call to say he was going to make it at 7:00 pm at my storage unit 5 hours late. Had to get my own helper. I made sure everything was strapped in correctly. Had to fight for 2 hours to get them to lower the price after being told they over estimate and then lower if not as much square/cubic feet. Guy threatened to unload it unless I paid the max price. Metro hop told me this stop taking his calls and finally sent a revised contract. Arrived 4 days later, on a different truck even though I was promised that wouldn't happen. My antiques thrown in the back with a lot not stepped down. NEVER USE THEM!!!!!!! read more

Do NOT use these people! Read all the reviews. We never received many of our boxes. They will not call us back. They are just brokers and the actual moves kept our boxes for weeks before moving them to us. They are the slimy used car salesmen of the moving industry. read more

This company stole $5600 for a deposit and refuses to refund. Their practices are illegal and they are a scam.

Do not use this broker, call the movers direct. They are a 3rd party and do not back up their movers, use bait & switch techniques when quoting you. thousands of $$$$ add on fees when movers arrive and my experience $$$$$ in damage fees never got back. read more

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Metro Hop Relocation is a fraudulent broker that gives you a binding contract dollar amount only to have the movers show up and try to up charge you on the initial agreed upon contract cost. Beware of this company! read more

SCAM ALERT: Metro Hop Relocation is a Dishonest, Unprofessional Nightmare! DO NOT USE METRO HOP RELOCATION UNDER ANY CIRCUMSTANCES! This company is a complete scam, and I wish I had read the reviews before trusting them with my move. From the start, they lied, manipulated, and strong-armed us into paying nearly $3,000 MORE than our original quote. Here's how their scam works: 1. They bait you with a low quote--I explicitly told them we were moving everything from our 900 sq ft apartment, including storage (with exact measurements provided), and they assured us it would fit. 2. They show up late--Their crew arrived 1.5 hours behind schedule, then immediately started making excuses. 3. They hold your deposit hostage--They claimed that if we didn't agree to their outrageous upcharges the next day, they'd keep our deposit. Essentially, they trapped us into paying more. 4. They lie about truck space--Suddenly, our belongings (which they had full details on) "wouldn't fit" unless we paid an extra $2,700. Absolute robbery! The movers were unprofessional, disorganized, and clearly trained to pressure customers into paying more. This is FRAUD, plain and simple. They intentionally underquote to lure people in, then hold their belongings and deposits hostage until they cough up more money. I am reporting them to the Better Business Bureau, my state's attorney general, and any other consumer protection agency that will listen. DO NOT FALL FOR THEIR SCAM. Spend a little more on a reputable company--Metro Hop Relocation will lie, cheat, and steal from you without hesitation. 0/10 - PREDATORY BUSINESS PRACTICES. AVOID AT ALL COSTS. read more

They disappeared after pushing us to Best Moving services which sucked even worse than the broker that got us for 1,700. Not a good idea to use a broker you might save money by driving a uhaul. read more

They make a lot of promises, but once the contract is signed you rarely get a call from them. All of my communication was due to me reaching out to them due to issues with the moving company that they contracted my move to. Would definitely not work with them again. read more

I worked with Mr. Steven Johnson at MetroHop for two months leading up to my move. From the start, I was clear that I wouldn't be able to pay the deposit until I closed escrow. Mr. Johnson assured me that this was fine, as long as I kept him in the loop--which I did, consistently, through 21 phone calls, 25 emails, and 66 text messages. A week before the move, he asked me to send a photo of the deposit check so they could get the move scheduled. I explicitly told him the check couldn't be cashed yet, and he acknowledged that. Then, two days later, I received an email saying they would go ahead and process the check. Not long after, I was contacted by their logistics team. The price I was originally quoted turned out to be severely underestimated, and I was forced to pay an unexpected additional $2,188 with barely two days' notice--or the move would be canceled. After I sent in the payment, Mr. Johnson disappeared. He stopped taking my calls and never responded to another email or text. I did close escrow and was ready to pay the balance on move day--but that morning, the carrier contacted me to say their truck had broken down. Later, I learned the moving crew was nowhere near my location and wouldn't be able to come for at least two more days. Since I had already closed escrow, I explained I had no flexibility. The carrier then canceled the move entirely. When I asked about a refund, I was stunned to learn that the carrier never received any money from MetroHop. My original check had bounced--just as I warned it might--and the additional $2,188 I paid had never been passed along. I sent a demand letter to MetroHop, but they've ignored it. They've refused to refund me, despite the fact that the move was canceled by the carrier and the breakdown wasn't my fault. This company operates unethically. Mr. Johnson's promises were empty, their quotes misleading, and their customer service nonexistent when things went wrong. I regret trusting them. Avoid MetroHop at all costs. read more

SCAMMERS! READ AND HOPEFULLY GET YOUR DEPOSIT BACK!!! I just lost $3200. We called and set everything up and they gave us an estimate of $6000. We signed and paid our $3200 deposit. The guy also told my husband that if anything was added the estimate wouldn't be changed. That's how they got him to make the deposit. They called today to say that the cost will be $12000. They said it changed because the original guy my husband spoke to didn't include our moving boxes. What I know now- legally- you can get your deposit back within 72 hrs after you sign if nothing is added to the original list of items. When they called today they knew exactly what they were doing. They asked to recheck what we had already listed and made the claim about the boxes not originally being included and then told us the new estimate. That was their loop hole. Since there is no proof of what they originally said there is nothing we can do. They don't have a physical location or trucks or anything. They are a broker. Upon further research- they do this to people all the time and because they aren't the physical movers my understanding is that they aren't responsible for what might happen to your stuff. They have some fake reviews but no google page. The only places I could find legit reviews were yelp and there is tons about them scamming people all over Reddit. It's intentional and it's gross. DON'T USE THEM AND IF YOU ARE COMING HERE LOOKING FOR ANSWERS LIKE ME HOPEFULLY ITS NOT TOO LATE AND YOU CAN CATCH THEM BEFORE THEY MAKE THIER 2ND "ESTIMATE". read more

This is nothing but a scam! They use scum that lie right to your face and will promise you the red carpet treatment. When it comes to move day the price doubles, because of their estimated cubic feet they do over the phone. Bait and Switch. This is not credit by BBB and this not American driven company. You have 72 hrs to cancel your contracted move. I canceled my move within the 3 days after learning about these bottom feeders bait and switch. They stated that I did not do it in time to get deposit of $5000.00 back. Do yourself a favor Run! Stick with American run companies. Have hired a lawyer and dispute with credit card company. read more

I would give them zero star if I could. Avoid!! If you like being lied to, cheated out of your money by a pathetic company which has no scruples and having no access to customer service, then Metro Hop is the company for you. For us, it was the worst moving experience ever. We did not know they were a broker until everything was signed. They promised us one price on the phone and their subcontractor doubled it. Then they would only accept cash and would not give us any receipts for our own consumer protection. If you do not pay they will not unload your stuff. I had items destroyed and no follow up - cannot figure out how to file a claim as no paperwork is provided. They are highly unprofessional and will say whatever you want to hear to get your money, then they pawn you off on one of their movers who will only deal in cash with no paper trail. They will lie and blame you and refuse to let you speak to upper management. Do your research and find full service movers with a binding estimate. They do not deserve to be anywhere near your pocketbook. Read more at: https://moveadvisor.com/movers/metro-hop-relocation-llc-34053 read more

I recently moved from California to Florida, and MetroHop Relocation made the entire experience absolutely seamless. I've had moves in the past that went completely south, so I was understandably nervous about a full cross-country relocation--but this was hands down the best move I've ever had. It all started with the California pickup. The team arrived at my storage unit--about 1,200 cubic feet of items--and handled everything with care. They wrapped and protected any loose or vulnerable pieces and loaded everything into the truck with incredible attention to detail. Even the truck driver was helpful and professional, which really stood out. What truly shocked me was the speed--my belongings arrived in Florida in just four days. I was originally expecting it to take over a week! On arrival, a team of three movers in Florida took over. They were punctual, courteous, and extremely efficient. Not only did everything arrive in perfect condition (not a single item damaged!), but they also helped assemble my furniture and made sure everything was placed exactly where I wanted it. MetroHop Relocation exceeded all expectations. I never once felt stressed or worried during the entire process. I'm beyond impressed and will 100% be recommending them to everyone I know. read more

I would put zero stars if I could. First, they're impossible to get a hold of and I really wasn't sure they would show up until the day before I was planning on moving (from CA to AZ). They contract out other movers to move your stuff into a truck, with that I was charged an additional $4000 on top of what they had already charged us for the booking ($4k). Who also was supposed to arrive at 10am and did not arrive until 3pm. Then when they arrived to our new house in AZ with everything, there was no one to unload the truck. We didn't have anyone come until 6pm (the next day) and it was a group of kids who broke half of our furniture. 2 bed frames, a changing table and a dresser were all broken. It did not make our move seamless at all. read more

On November 4, 2025, I called Metro Hop to receive an estimate to move my household goods from NY to NC. I spoke with Chuck Connelly, Metro Hop sales rep, and he assured me that Metro Hop was a military friendly company, thereby they will not charge me any fees if my moving plans change. Chuck informed me that a deposit was needed to reserve my moving request at a discounted price. He stated that Metro Hop would not take the deposit on American Express and only on a Visa. Again, he assured me that a refund would be given if requested. On November 5, 2025 at 10:30 am, I spoke with Chuck Connelly, and clearly informed him that I was cancelling the moving request from the prior day and requested a refund of my deposit of $4931.00. He said that the deposit would be refunded in a week. I called to check on the status of the refund on November 13, 2025, and customer service representative informed me that Chuck had incorrectly added notes about calling back to attempt to renegotiate a new sales price. I informed her that Chuck had falsely added those notes. I was informed by her to submit a request for the refund in writing via email, because the refund will not be processed until Metro Hop has the refund request in writing. I sent the email, requesting the immediate refund, to the address I was given immediately after speaking to the Metro Hop customer service representative. To date Metro Hop has not refunded my money and tells me that a Visa investigation must run its course, and that usually takes 90 days. After researching the internet regarding Metro Hop reviews, there are multiple complaints of similar stories where consumers are scammed by Metro Hop. Metro Hop has lied to me and taken my money without providing any service. Please record this complaint and warn other consumers of this company's unscrupulous tactics. read more

My experience is now a little bit comical after seeing the others with a similar experience. I heard a lot of "in my 6 years I've never heard this complaint" from the customer service person, Kristin. To reiterate everything everyone else says, do not use this company. There is such a thing as a good broker. This is not one of them. Bit of a long read, but this is how their bait and switch scam works: I spoke with Steven first, and got my move all figured out - $3,150 303 cu ft of space. I gotta give it to this guy, because he made it seem like I was in great hands. He even mentioned me utilizing his services for any future moves. Hell of a performance, Steve. I hope you get the largest cut. 2 days later, I get a call from a guy named Nick to confirm the list of items we're moving. We asked if we could add some things that would potentially be included, but were trying to sell prior to the move. Nick says no problem - they can charge the extra amount and deduct it from the delivery. We pay an additional $800. This is the scam. Nick tells you it will get rectified upon delivery because at delivery it's too late. You need to rectify the cu ft allotment prior to pick up or else they pocket that money. I call my hero, Steve, to save me, but my sweet energetic boy has changed. He was the villain all along. Again, well done man. Ask for a raise or use this review as a reference to get a better cut at your next scam company. I really thought we were gonna be friends after this. Anyway, Steve doesn't say a word and passes me to Kristin (customer service). Kristin's job is now to tell you that no one would ever misguide you at Metro Hop, but she can't do anything because you've already signed your contract. Their paper work backs up everything they say when you call customer service, so you're screwed. All in all folks, read your paperwork. A dishonest business is banking on the fact that you won't, because the papers you sign differ or even contradict what you're being told. When you talk to Steve or any other of these rats, the moment he tells you the moving company he's planning on utilizing - ask for it so you can review them - hang up and call those people direct. If anyone else is petty like I am, let me know if you wanna go halvsies on a AI bot to flood them with calls and waste their time. read more

This is a scam, worst moving company i've ever dealt with. They gave me an initial quote for the inventory I had and once the actual movers came the moving price when up to double what I was supposed to pay! I suggest no one ever uses this company as it's a fraud. I won't want anyone to go what I went through. This was a nightmare read more

Booked a move from Montana to Philadelphia. Was quoted a price, when moving day came around the actual mover, Spartan transportation Inc. dba Midland Van Lines didn't show up. I was told the quote was low and I needed to pay another $2,000. I was desperate so I did. They loaded my stuff promising to deliver within 10 days. No delivery. After contacting them they said they had 30 days to deliver. That was 32 days ago. Now they say my stuff is in a truck in Salt Lake City and will not tell me when they will deliver. Lesson:DON'T DEAL WITH ANYONE YOU CAN'T LOOK IN THE EYE BEFORE YOU PAY THEM. HAVE AN ATTORNEY REVIEW THE CONTRACT. DO NOT USE ANY OF THE COMPANIES ASSOCIATED WITH METRO HOP RELOCATION OR METRO HOP ITSELF. NOT RELIABLE, DISHONEST AND SHODDY. read more

I relocated from Florida to Pennsylvania. I hired MetroHop to pack my entire house and pay special attention to my grandfather clock. The clock was damaged as well as china, glassware, villery and Bosch service pieces. All were broken. They didn't even pack the boxes. They just threw everything in boxes. Their insurance company offered me $48!!!! Do not use this company read more