I wouldn't take this place serious I mean who would the owner fucks his assistant I believe her name is Elena Lane I think he's married too that's so sad how he does that to his marriage I think his assistant is the one with the long ass Face that looks like a mask who would take this place serious I mean if the owner is willing to fuck his assistant that really tells a lot bout how he runs his business and his life. His assistant on the other hand well idk about that I think she needs to get her priorities in check. I feel so sorry for his wife and family if he has one and if he cares about them I wouldn't rate this dealership at all or do business with them. How can you do business with a man who cheats on his wife with an ugly woman maybe his wife can see this and see for herself and make better decisions for herself while she is under the impression that he's running a business but doesn't know that his assistant Elena lane sucks his dick and fuck majority of the time so people listen there's a bunch of ford dealers in the world do business with other ones don't do business with this guy do you guys really want to buy a car from a man that has a wife and cheats on her with a clown looking ass woman I know I wouldn't save you time money and most of all find the respectful dealership I believe the owner name is Patrick Milligan jr what a disgusting man he is. read more

I have owned a Ford Diesel Dually for the last decade and I will not consider driving any other pickup. We drove from Houston, TX to Chicago on our annual "Road Trip Vacation." We unexpectedly had car trouble while touring throughout the city in our 2013 F350 Diesel 4X4 dually pickup. Our vehicle began overheating! We drove to the nearest Ford Dealership. The staff was very helpful even though they were extremely busy! They even gave us a loaner car to continue our touring, which was extra nice. It would have been a wasted day if the owner, had not suggested that we go grab a bite to eat while he had a diesel mechanic diagnose the problem! This type of service is rare these days! He went above and beyond the call of duty. He was true to his promise when he notified us and repaired the problem. We were able to drive back to Houston, TX without experiencing anymore problems. I will recommend this dealership in a heartbeat, because they care about their customers. The owner was personable and friendly! He was concerned about getting us back onto the road safely and timely. This needs to be noted on his record as one of the best Ford dealerships in North America! Thank you from the bottom of our hearts!! Otis and Jakki Wiley, Houston, TX read more

I cannot begin with how angry I am with this car company! When I was younger, I used to long and wait for the love of my life, Gatsby, but he left me. Then I had to marry someone I didn't love but I'm just a woman, so I needed a man to take care of me! Anyways, right when I felt like giving up everything, Gatsby finally returned after 5 years and I was so joyous! The love of my life had finally returned and I could not care any less for my cheating husband, Tom. But of course, Tom, despite his unfaithfulness, was interrogating Gatsby and creating more problems for us, so we left in one of YOUR vehicles. Gatsby allowed me to drive his yellow car and the car was okay for a while but as stressed as I was, Tom's mistress just appeared to be in the middle of the street at the SAME TIME this car lost control on its OWN. I unfortunately hit her with the car but it was NOT my fault that your stinking vehicles do what they want and lose control for no reason! Because of this disaster that one of YOUR cars provoked, Gatsby took the blame and has been killed. Now I'm with Tom again, depressed. I'm all alone and it's all because of THIS CAR COMPANY! :( read more

My husband has been going to this location for years, and insisted I take my new Ford Explorer here for my first oil change. I'm so glad i did. I was greeted by Marco who was extremely professional, courteous and kind. He was completely honest and accurate about how long I should expect to wait. Unfortunately, I rarely receive such wonderful service at most businesses these days - Marco should be cloned or at the very least he should be in charge of training people who work in the service industry. The extra bonus: my car was washed and I never had to ask for that! Thank you Marco for giving me the royal treatment. I received a follow-up call for the service I received, and the person I spoke with was also very kind and courteous and wanted to know how my experience was with them and if they met my expectations. I like that they care enough to make sure I was happy with the service I received and this shows me they work to retain and establish repeat customers, which is another rare thing most business no longer care to do. read more

I took my vehicle Metro forward after I taking it to a couple other independent shops that we're not able to diagnose my problem. The service staff were very welcoming attentive and knowledgeable. After checking my vehicle in I was ushered to the large waiting area. Oneof the things I like where these swivel table tops on the chairs which were perfect for my laptop. I was also offer water and popcorn from the showroom. I approve their selection of brand new cars while in there and I'm strongly considering making my next vehicle purchase from them. I would recommend a water dispenser near the waiting area I would like to note there are two Eevee charging stations where will be coming to charge my hybrid. I was offered a shuttle ride home while I was waiting for my vehicle which I declined. No matter because my vehicle was diagnosed and repaired quickly and properly. In conclusion it was all around a pleasing experience. read more

Took my 2013 Mustang GT in for service for a simple airbag recall that Ford had been hounding me to replace for the last couple of years. The nice lady at the counter quickly scheduled me for an appointment the very next day. The car had been sitting in the garage for the last 2 years and it was simply a mess I'm ashamed to say. However that didn't stop Jessie I'm pretty sure he has to be their best tech, if not the best, he has to be on the short list. Nonetheless, he brought my baby back to life with his tech magic, He not only jet washed the engine, he fine tuned it as well, It runs better than ever, oh, did I mentioned he installed the airbag sensor? Thanks guys, as always you do a nice job, whether it's friendly customer service with a smile, or exceptional work by service technicians like Jessie that really know their craft. Thanks again, to the folks at Metro Ford read more

Okay... this was awesome I called Metro Ford on 64th Western Chicago. I spoke with Laverne he schedule me for Friday 10/11/2019 I got there he was waiting on me introduced me to a few people and off we went into the booth. I told him what I wanted the color how much I wanted to put down which was not much at all and then I told him how much I wanted my car note to be so wait here is the good part I got the vehicle I wanted the payment I wanted in fact it was a few dollars less then what I said and they took my down payment. I was so amazed because the process took all but 2 hours I got there at 1230pm and was driving away in my 2017 Black Ford Escape nicely loaded free 3 month Sirius XM under 40,000 miles the car was so clean it looked like a 2019... I am very happy with my purchase. I work in psychology and this time someone was listening to me!!! read more

Bizarre experience with used car sales manager Avery...(and whoever his boss is) today.Tried to buy a car from their used car internet sales. I live in Tennessee and have purchased many vehicles (cars and boats) via long distance without visiting the dealer. Heck, I've done that with real estate. No big deal. That's what contracts, wire transfers, cashiers checks, notaries and simple background checks are for, right? After jacking me around this afternoon and evening, they refused to sell the car unless I traveled to Chicago. Avery was defensive when I asked 'why'? Lame response. Maybe planning to have something different in store for me when I arrived? Maybe after a long trip, I'd be more pliable /agreeable to a new deal? No idea. Wasted my time today and the whole experience was strange, to say the least. Avoid read more

Absolutely fantastic pricing on their vehicles. Saw the price online but was hesitant because all of their cars were priced really aggressively. I figured there would be a 995 prep fee or something. There wasn't ! Just the standard tax title and license and 200 dollar doc fee. Which was not too bad because the other dealer I called wanted a 900 prep fee plus doc fee. Everything went better than I planned. First hiccup about a week later the tire light came on. And I mentioned I lost my other key already. I came in, they gave me a loaner and when I came to pick up my car they repaired my tire monitor thing and had a new key for me. NO CHARGE. Where does this happen. Bringing my wife to get an escape we saw online probably tomorrow. Thanks Metro Ford Chicago ! read more

I walked into the showroom looking for an affordable vehicle that would give me plenty of leg room and not break the bank. I was met by Joey (Joe) who made me feel right at home and didn't pressure me at all when I started my search. Joe recommended a Ford Edge and after seeing it, I was hooked. The SUV was roomy and performed above my expectations. My finance professional quickly processed my information, and from the time I walked in, to the time I drove out, I was there only 2 hours and really enjoyed my purchasing experience. I will definitely be a repeat customer and highly recommend Metro Ford for anyone looking to make their next vehicle purchase. Ask for Joe and he'll treat you right. read more

Horrible people, horrible service, predatory environment. Back in January 2017, these snakes made me wait 8 hours for a routine diagnostic (keep in mind, I arrived first thing in the morning when they opened) for which they charged $300. They were more than just incompetent, they were also condescending. Attempting to prevent me from writing any review by leveraging a "free car wash" and offering to fix my rear window wiper for $300 and a free rear light bulb. I did speak to management and was given the typical lame excuses. Honestly, just don't bother. They are just like all of the other predatory dealers, only more blatantly rude. read more

WWWOOOWWW!!!!!! I was recommended to go to that dealership by a friend. So I decided to go and Man was I pleased. I would drive an 1hr15min any day of the week to get my car serviced there if you have a Mustang please have Jesse C work on it .for some reason I think he builds Mustang's in the dealership LOL. he knows That car in and out very professional very trustworthy.. also Luis the Service advisor amazing top notch guy and also trustworthy kept me updated on everything. I am very pleased I went there and believe me as long as Jesse & Luis is working there . I will be a loyal customer.. thank u guy !!!! read more

I recently went into Metro Ford looking for a nice used car with very specific expectations, Avery was the sales person to help me and he did an absolutely fantastic job. He stayed within my price range and never tried to up sell me, which as a college student is very important! He showed me clean, well-kept cars and stuck to my preferences in style and appearance. Metro Ford had great customer service, friendly sales people, and a very clean lot and building. Metro Ford has mine and my families business from now on! Great, great place and wonderful people, Avery was an awesome sales person! read more

I went to metro ford and purchased several cars since 1986 i have owned explorers, expeditions and all have been pre-driven. cars are not all auction cars. actually the majority are off lease and lots from out of state. I have had nothing but good luck with this dealership and they are rated with an a+ for the BBB. I would recommend this dealership as i have in the past so far family and friends 27 cars and received a monthly payment voucher each time a brought some one into them and they have all been taken care of with kid gloves. Jen read more

Please let me tell you a phenomenal story about the owner of Metro Ford, Pat Milligan! Talk about a stand-up guy, Pat is THE stand-up guy of the car business! I have bought many cars from Pat Miligan at Metro Ford and he found out that I was down on my luck and behind in my car payments due to health problems. Pat call the finance company and arranged that I get my car back! The question isn't why wouldn't you buy a car from Pat Milligan at Metro Ford, the question is when? The best car guys ever! read more

Metro Ford is a second generation family owned business. They clearly reflect this in the positive manner they treat their customers. Both the sales and service departments helped my family and I enjoy the purchase of our Fusion. Everything from meeting our salesman Mr. Hill, to the road test and delivery through the finance office went as we had hoped.. We will without hesitation recommend Metro Ford. Thank you to every team member who worked hard to please us. :) read more

I had a great experience here. My 2016 Ford Explorer needed a repair. I had compared pricing from other dealerships with regards to parts and labor and this dealership came with the best price for both. I do recommend checking against other dealerships once you get a quote for the repair. It is interesting to see the differences. The service tech took the time to explain what was needed and how much labor would be charged. Overall, I recommend and will return. read more

What a great experience. Went to the Internet and their price was below everyone else's. I called in and talked with a sales manager and explained it was kind of far for me and I didn't want to hang out all day. They got me a super low rate and gave me all my info ON THE PHONE and let me know what everything else was going to be. I came in to the store and was out within an hour. How cool is that! Sooooo easy! Thank you. I will be back . Samantha read more

My SUV had a weird noise at driving....I call the dealer and gave me an appointment the next day. when I arrive at the dealer their personal was really friendly and professional..they took care of me and my suv... only had to pay 100 dlls deductible and guaranty did the rest..so happy with the great service they gave me with in 3 days..[day of appointment day of fixing it and day of picking it up] thank you read more