I called on 1-10-23 to ask about a rear right side window for a 2016 Kia Forte. The lady I spoke with said they just got one in but I have to come in and make a deposit. I went in after work and paid for the part in full. She told me she would give me a call once it came in. The next day after 3, I gave them a call and inquired about the window. I was on hold for about 15 minutes. The lady I spoke with a day before said I have to come get a refund they can't find my part. I asked how can't you find my part when you got the car in yesterday and said you would call me once you pull the part. She carelessly said we can't find it so I have to give you a refund. I asked did they sell my part she said yes that's what she thinks. I asked for a manager she said she is the manager. I asked to speak to someone over her and she kept saying there is no other manager. I asked for the email to the owner and she said there is no email or way to contact them. I have been searching for this window for almost 2 months because there is a national back order on it. No one has it in stock. They deliberately sold the part that I paid for and likely gave it to a friend, co-worker, or family member. She was careless, and cold and very unprofessional.If this is the way they do business then they should not be in business. This is unethical and violates code of conduct. Something needs to be done about these unethical practices that this company obviously endulges in on a normal basis. read more
