These Napa mechanics were able to identify and repair the main problem for a reasonable price…read more Mechanics from another business who were presented with the problem in its early stages did not identify the problem and provided an expensive, short term service that had us seeking repairs in a month. Good mechanics like Napa's save lives.

I'm shopping for wiper blades and asked the old guy at the register, "why would I pay $36/blade,…read morewhen I can pay $20?" This guy says, "it wipes the rain better!" So I'm approached by a young fella (19-23) and he quickly runs down the value prop of the rain-x blade and delivers with confidence. I responded, "damn, I hope he's not your manager, he needs help!" He responds, "no, I'm the manager (slight chuckle)!" Then he rings me out and says, "it's raining, is your car outside? I'll help you out then on! (Smile)" Me: WHAAAAAAAAAAAAT!!!!? Incredible. Man, I'm proud of this young dude!!!! 5-stars.

Went by this morning to have a small Lock removed from my…read moresuitcase The manager said he was short staffed and Couldn't help me but their were several Employees in the back so disappointed And he could have sold me a new lock Losing sells because no one wanted to take The time to provide customer service

I just wanted to say the employees are great and dedicated and that shows, I appreciate the…read moreassistance Thank you Hector for your help.

An oasis in an online world…read more... While shopping over the internet has it's merits, being able to physically inspect and match replacement parts prior to making a purchase goes a long way towards insuring that a repair job is completed quickly and successfully. And likewise, G & H not only has it's own extensive in-house parts warehouse, but a complete automotive parts catalogue, and a well versed staff. This combination of positives virtually insures a successful one-stop shopping experience. They have always been able to help me get the parts and tools needed to keep my SAAB 9-3 running.....

Worst service i ever had. A guy name paul "helped" us. He ordered the wrong part, i found out after…read morewaiting 3days. He insisted it was the right one and had an attitude the whole time. He wouldnt help me find it anywhere else, made rude comments and tried to overcharge me. After telling us we wouldn't find it anywhere else we found it at pep boys. Id never go there again. If you're looking for advice, knowledge and a good attitude g and h is not the place thanks to paul.

Customer service here is pretty much absent to the point if nonexist…read more It's ridiculous it was among only three customer in the store at the time What I need to purchase was sitting against the window by entrance So I didn't bother anyone for help but I had to make my self seen by waving my antifreeze bottle in their directions It was a manager type guy and sale rep acting like they were to involved to notice me in this large store stand near the register behind person you just rang up You guys suck

. . . I ordered a battery online, went in today to pick it up... The guy behind the counter, w/the…read morehuge ear lobe hole was awful ... He really needs customer service training... he barely looked up at me as I spoke to him... he was not informative at all and his whole body language and tone was as if he did not want to give me service, he was very resistive and seemed annoyed... I paid damn near 200 dollars for a battery and had to interact w/ and Auto Zone staff member who acted as if he did not want to be there working on Sunday morning... My suggestion is that this person needs customer service training immediately. Thank You for allowing me to relay my experience in an effort to make the company a better place to do business.

You would do better getting tires and rims from the flea market. They no nothing about tires and…read morecustomer service is awful

NEVER EVER DEAL WITH THIS ESTABLISHMENT…read more I sent an inquiry last February 27 regarding their available rims. Chris called me and had a good conversion. I told him I'll try to visit their shop since I'm still checking my options. I decided to go there the following day and drove 45 mins from my place. Chris was not there and I spoke to the lady there and the guy named H. He was cool. I'm willing to do it on that day, declining their offer to do financing but they said they can do it on Monday or Tuesday. I said, "let me think about it" and will get back with them. When I arrived home, I saw my friend post his set of rims and wheels and just bought it. I went to a vulcanizing shop near their place to install it. Unfortunately, the lug nuts were not a good fit and the strut bolt broke. The vulcanizing guy asked me to go to No Limit and guaranteed they could help me out with the right one. They sold me the lug nuts for $200! Seems that I thought that was the best option I just bought it. Went back to the vulcanizing shop on the following Monday to take care of the set of wheels and the broken strut bolt. The lug nuts is also not a good fit and the other guy asked me to go to the nearest Advance Auto and if it's not available, in Autozone. Went to Advance Auto and luckily, it's available for only $49! After my car was fixed, I went back to No Limits Performance. They're still close but H was there and talking to someone. I joined in on their conversation. When they open, I went inside and the lady told me they didn't do returns but offered me change of products! I told them they gave me the wrong product and I have no use. On top of that they their product is too expensive!!! They offered me store credit, but what do I do with that if I don't want to deal with them! I even talked to their supervisor Pablo and was not a good help! Unfortunately, consumers here in IL are not protected by No Return and No Exchange rule. I wasted my money and time with them. I'm going to make sure that my WORSE EXPERIENCE with these people and business will spread to the car community! These are the kinds of establishments that don't deserve support from everyone and should be out of business.

First, I have to give a shout out to "Mr. Beard" the Technician Attendant at this Shell Gas…read moreStation. For six months he greets me and everyone with a positive attitude, professionalism. Secondly, the coffee beans are fresh daily which is more than the "DD" across the street. Mr. Beard makes my day daily. It's worth it to stop by if you don't believe me

Very helpful staff...got everything I needed for my 25 year old car for a tune up,oil change and…read moreeven stuff from last year to do my brakes. I will continue to use this store...some of the prices are a bit high on certain items and sometimes your stuck paying for the expensive item because it's the only thing in stock and don't want to wait a few days for it to ship. Regardless, i'm still a satisfied customer.

Customer service is terrible!!! they stocked the antifreeze on a special rack and priced it at…read more$13.99 and when I got to the register it was $21.99. The rack was fully stocked. It's not my fault they stocked it wrong. I asked the Manager (Marco) if he would honor the price since it was their mistake and he told me "it's nothing he could do about it".

I waited over an hour for them to open. They are scheduled to open at 7:30. Still no one showed…read morecome 8:30. The security guard was in the parking lot...he couldn't even get in! So unprofessional! Luckily there was an autozone on 74th and Ashland and I was well taken care of by Renald and William! Thanks guys!